Solved: error messages

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Momof2

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Feb 8, 2005
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My computer's a mess! I'm running Windows ME on a gateway computer. I've been having problems for some time now with the computer freezing just as a new page is either coming up or closing. You can see the line through the letters right where it freezes up. When this happens CTRL+alt=del doesn't work at all. The only way to shut down is the power button. I contacted Gateway e-mail support but the problem got worse with everything they told me to do. They had me run scan disk & defrag, then told me to repair windows. The windows repair never did run all the way through. Long story short, they told me I had spyware and there was nothing more they could do for me. I ended up copying my files to disk and formatting my hard drive. But I'm still having trouble. I've run scan disk, defrag, Norton 2004, Ad-aware, and Spybot. I've found a few problems and deleted them but I still have errors and freezing. Some of the error messages: Exception OE occurred at 0028:C0030D04 in VxD - - -. This was called from 0028:C002F285 in VxD - - -. May be possible to continue normally. Then I hit ctrl+alt+del and got the same message with different #'s: Exception 06 0028:0000001B 0028:C00CCDAC. I hit ctrl+alt+del again and got these #'s: Exception OE 0028:C0265211 0028:C00CCDAC. Ctrl+alt+del one last time gave me: Exception OE 0028:45442B54 0028:C00CCDAC.
Another really common error for me is IPHLPAPI.dll file cannot start. Check file to determine the problem. I get this on startup all the time.
I get so many errors: dll's, Ccapp's, msimn's..........the list goes on.
I hope this isn't too confusing. Do you have any idea where I should start?
For what it's worth: I see a lot of hijackthis log files on your web site. I've downloaded it but have not run it yet since I know nothing about it. Is that something you'll need?
Thanks for any help you can give.........I appreciate it!
 
Joined
Jan 29, 2001
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Hi Momof2 and welcome.

You say you were having the problems and you formatted your HD and you are still getting the same problems? That is strange. What OS are you using? Yes, hijack this is a start. Please post the log here.
 

Momof2

Thread Starter
Joined
Feb 8, 2005
Messages
25
Hi Lola,
Thanks for the quick response!
I'm running Windows ME ...... here is my log file.
See what you can find!
Thanks!
Logfile of HijackThis v1.99.0
Scan saved at 3:47:28 PM, on 2/8/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE
O4 - HKLM\..\Run: [MSConfigReminder] C:\WINDOWS\SYSTEM\msconfig.exe /reminder
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [ccProxy] C:\PROGRA~1\COMMON~1\SYMANT~1\CCPROXY.EXE
O4 - HKLM\..\RunServices: [SndSrvc] C:\PROGRA~1\COMMON~1\SYMANT~1\SNDSRVC.EXE
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?326
O16 - DPF: {143B3E6F-2C70-4238-85A1-D4F414C792B8} (DemoShield DemoX Class) - http://www.usedtractorparts.com/bossdemo/demox.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai.net/7/19/7125/4047/ftp.coupons.com/v3123/cpbrkpie.cab
 
Joined
Jan 29, 2001
Messages
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Everything appears to be pretty clean as far as I can tell. Did you check windows messaging? I'm not sure how to get there using ME but it should somewhere around Control Panel>Administrative Tools>Services and look for Messenger and disable it. How did you reformatt? Using a restore disk or on your own?
 

Momof2

Thread Starter
Joined
Feb 8, 2005
Messages
25
I found a folder for messenger, but it's empty. I can't find anything that tells me how to disable it.
I reformatted on my own........reloading all the programs from their installation CD's.
 
Joined
Jan 29, 2001
Messages
1,972
It's not in a folder, it's a service that runs with windows. If you go to the services windows you should see it listed there. Just right click and choose disable. At least that is how it works in Win2k.
 

Momof2

Thread Starter
Joined
Feb 8, 2005
Messages
25
I'm sorry, I'm just not finding anything. Is this a messenger service like AOL instant messenger? Or am I way off base? I used to have AIM before I reformatted........I just never reinstalled it.
 
Joined
Jan 29, 2001
Messages
1,972
No it's not like an instant messenger. It's built into windows and causes pop ups a lot. It should look something like this;
 

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Momof2

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Feb 8, 2005
Messages
25
It figures! Well, this thing has not froze up on me once since I've been chatting with you..................After I've had to restart numerous times earlier in the day! It's time to head home so I guess I'll call this issue closed. At least for now. Thanks for your time and help. I appreciate it!
 
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