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Solved: ESET technical support?!?

Discussion in 'General Security' started by karbo, Jun 19, 2008.

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  1. karbo

    karbo Banned Thread Starter

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    I've been using ESET Smart Security (with NOD32 antivirus) for a while now and it works fine. 3 days ago, I had to ask a technical question to ESET's support, which I did. 3 days have past and still no answer. I have sent them another email and still nothing. What gives? Is their customer care always that long? I really thought ESET would give excellent service. What can be the reason? McAfee offered direct fast online support which ESET doesn't. Kaspersky also offers it. I think it's a great flaw on ESET's part not to have online support. Did anyone experience the same problem with ESET's technical support?

    Thanks
     
  2. TechOutsider

    TechOutsider Banned

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    That's why we are here. :)

    What's your problem?
     
  3. karbo

    karbo Banned Thread Starter

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    I think I just solved the problem by myself. There was always an error with the virus definition updating each time I would come out of sleep mode or when I openned my laptop with its wireless internet connection. Since the Internet connection would not occur fast enough for ESET, the automatic update would not take place. I had to manually check the updates. I've changed settings in the task scheduler options (which I didn't know about) and everything seems to work fine now, no thanks to technical support...
     
  4. TOGG

    TOGG

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  5. karbo

    karbo Banned Thread Starter

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    No but I'm tired of forums with their mandatory registration procedures. Answers on these technical support forums take forever.

    As I wrote, I think I may have solved the problem. So far, it works fine.
     
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