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Solved: Ethernet Controller Driver Missing Or Damaged

Discussion in 'Windows XP' started by michael sche, Feb 24, 2015.

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  1. michael sche

    michael sche Thread Starter

    Joined:
    May 27, 2004
    Messages:
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    We lost power on Saturday night and on Sunday I noticed that our old Acer Desktop computer that is our 'always on' machine could not connect to the internet. All of the other devices in the house were ok (ipads, phones, laptops). We still use this machine, its on the desk in the den, even though it is old and slow because it is always on and ready to use.
    This machine is WIRED to the router.
    I rebooted the machine, no change.
    Went to Device Manager and noticed under Other Devices that the Ethernet Controlled entry had a big yellow question mark.

    Device Status - This device is not configured correctly(code 1), reinstall driver.
    Tried to reinstall driver, could not be found.
    So the driver file(s) are either missing or damaged

    Machine Info
    Acer AcerPower FH
    Intel Pentium 4 CPU 3.00 GHz
    Intel 946GZ Express Chioset Family

    PCI VEN 11AB DEV 4363

    How do I reinstall the driver? I poked around and found some drivers on my machine, but don't remember where they were. I remember trying to use one and the machine was able to connect to the router but not the internet.

    I searched online (Acer site) and found what I thought were some drivers and utilities. Downloaded them to another machine and transferred them via a flash drive but none worked.

    I need some help.
    Where can I find the driver(s).
    How do I install them, where do I install them to?
    What do driver files look like?
    I am very good with PC's and tech, but networking and drivers/hardware are something I am NOT good at. I will need some detailed instructions.

    So, if anyone can help and provide me with dummy like instructions on how to fix this I would appreciate it. If you need me to provide more information I can do that as well.

    THANK YOU!!!

    Michael
     
  2. TerryNet

    TerryNet Moderator

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    Terry
    You should be able to get the driver from Acer's web site. If there is no driver for the ethernet then it is included with the chipset drivers.

    The ethernet is probably dead. Get a new one--USB or, if a slot is available and you prefer, a PCI one.
     
  3. flavallee

    flavallee Trusted Advisor

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    Frank
    It has a Yukon 88E8042 PCI-E Gigabit Ethernet Controller

    Try reinstalling the most current Windows XP driver for that ethernet device.

    If that doesn't work, replace the integrated ethernet device as TerryNet advised.

    ---------------------------------------------------------

    About 2 years ago, a real bad thunderstorm knocked out the ethernet device in one of my desktops.

    I wound up having to replace it with a PCI ethernet card.

    ---------------------------------------------------------
     
  4. michael sche

    michael sche Thread Starter

    Joined:
    May 27, 2004
    Messages:
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    Thanks for the respones.
    Sorry for being an idiot with this stuff, but I am in idiot
    with hardware, networking and drivers.

    I have two options.

    1. Reinstall the driver for the device. Frank suggested
    Yukon 88E8042 PCI-E Gigabit Ethernet Controller. When I do a
    google search on that it shows a number of sites that I can
    get the driver from. What should I be looking for?
    I will need to use one of my other machines to grab the file and
    load it to a flash drive and copy it to the desktop machine.
    Is there a specific folder I should load the driver file to?

    2. Terry suggested getting a new ethernet card. And suggested
    either a PCI or USB.
    PCI I would need to open up the box and swap out the old and
    put in the new. What should I be looking for for this?
    What about a USB one? That seems to be the easiest.
    Just plug it in and go? Is it that easy? Buy something like:


    http://www.amazon.com/Cable-Matters-Ethernet-Network-Adapter/
    dp/B00ET4KHJ2/ref=sr_1_5/192-7490631-6955758?ie=UTF8&qid=14247
    95991&sr=8-5&keywords=adapter+usb+ethernet

    or

    http://www.amazon.com/Belkin-F5D5050-USB-Ethernet-Adaptor/
    dp/B000062R4P/ref=sr_1_10/192-7490631-6955758?ie=UTF8&qid=
    1424795991&sr=8-10&keywords=adapter+usb+ethernet
     
  5. flavallee

    flavallee Trusted Advisor

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    Go here.

    Select Desktop - AcerPower - AcerPower FH for the computer description.

    Select Windows XP 32-bit for the operating system.

    Look for the Marvell LAN driver (8.53.5.3) in the list.

    Click the green "Download" link to download and save it.

    It's in ZIP format, so it needs to be downloaded and saved inside an empty folder and then its contents extracted inside that same folder.

    It requires installing it via the "back door" method in the Device Manager, so you'll need someone computer-knowledgeable to do the extraction and install for you.

    --------------------------------------------------------

    Both of your Amazon links don't work, so I've edited them to where they do work.

    http://www.amazon.com/Cable-Matters...24795991&sr=8-5&keywords=adapter+usb+ethernet

    http://www.amazon.com/Belkin-F5D505...4795991&sr=8-10&keywords=adapter+usb+ethernet

    TerryNet is one of the networking experts here, so I'll let him advise you if either of those USB ethernet adapters will work for you.

    ---------------------------------------------------------
     
  6. TerryNet

    TerryNet Moderator

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    Assuming 32-bit either of those USB adapters will be fine. In your situation I would get a USB adapter, as it will probably outlive the computer and be usable on any future desktop or laptop.
     
  7. michael sche

    michael sche Thread Starter

    Joined:
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    Thanks for the info guys. Appreciate it.
    Looks like the EASIEST thing is just to go out and buy an ethernet adapter. I may try downloading that driver first to see if I can do the install. What do you mean by a 'back door' install?

    Appreciate the help. I am not ready to give up on the old dinosaur XP machine yet.
     
  8. flavallee

    flavallee Trusted Advisor

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    I agree with TerryNet.

    The USB ethernet adapter would be the best option.

    ----------------------------------------------------------
     
  9. michael sche

    michael sche Thread Starter

    Joined:
    May 27, 2004
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    Ok. So on my way home I stopped and picked up a Belkin USB Ethernet Adapter.
    Got home. First tried to update the driver. Driver installed ok but still could not connect. Looks like the ethernet card was probably fried.
    Connected and installed the driver for the USB Ethernet Adapter and BINGO. Worked like a charm.
    I now have my "always on, ready to rock" old reliable XP desktop machine back up and running.

    THANK YOU!!
     
  10. TerryNet

    TerryNet Moderator

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    You're welcome. :)
     
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