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Discussion in 'Web & Email' started by honeyb, Jul 4, 2009.

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  1. honeyb

    honeyb Thread Starter

    Apr 6, 2005
    Hi techguys and gals - happy 4th. My inlaws are running Windows XP. When they try to get to one of their favorite library websites, they get kicked out with the error message below. Do they need to update something? Thanks in advance -

    An unexpected exception has been detected in native code outside the VM.
    Unexpected Signal : EXCEPTION_STACK_OVERFLOW (0xc00000fd) occurred at PC=0x7C90E8EE

    Current Java thread:

    Dynamic libraries:
    0x00400000 - 0x0049C000 C:\Program Files\Internet Explorer\iexplore.exe
    0x7C900000 - 0x7C9B2000 C:\WINDOWS\system32\ntdll.dll
    0x7C800000 - 0x7C8F6000 C:\WINDOWS\system32\kernel32.dll
    0x77DD0000 - 0x77E6B000 C:\WINDOWS\system32\ADVAPI32.dll
    0x77E70000 - 0x77F02000 C:\WINDOWS\system32\RPCRT4.dll
    0x77FE0000 - 0x77FF1000 C:\WINDOWS\system32\Secur32.dll
    0x7E410000 - 0x7E4A1000 C:\WINDOWS\system32\USER32.dll
    0x77F10000 - 0x77F59000 C:\WINDOWS\system32\GDI32.dll
    0x77C10000 - 0x77C68000 C:\WINDOWS\system32\msvcrt.dll
    0x77F60000 - 0x77FD6000 C:\WINDOWS\system32\SHLWAPI.dll
    0x7C9C0000 - 0x7D1D7000 C:\WINDOWS\system32\SHELL32.dll
    0x774E0000 - 0x7761D000 C:\WINDOWS\system32\ole32.dll
    0x3DFD0000 - 0x3E1B8000 C:\WINDOWS\system32\iertutil.dll
    0x78130000 - 0x78261000 C:\WINDOWS\system32\urlmon.dll
    0x77120000 - 0x771AB000 C:\WINDOWS\system32\OLEAUT32.dll
    0x76390000 - 0x763AD000 C:\WINDOWS\system32\IMM32.DLL
    0x773D0000 - 0x774D3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
    0x5D090000 - 0x5D12A000 C:\WINDOWS\system32\comctl32.dll
    0x3E1C0000 - 0x3EC51000 C:\WINDOWS\system32\IEFRAME.dll
    0x763B0000 - 0x763F9000 C:\WINDOWS\system32\comdlg32.dll
    0x451F0000 - 0x451F6000 C:\Program Files\Internet Explorer\xpshims.dll
    0x5AD70000 - 0x5ADA8000 C:\WINDOWS\system32\uxtheme.dll
    0x74720000 - 0x7476C000 C:\WINDOWS\system32\MSCTF.dll
    0x015C0000 - 0x01885000 C:\WINDOWS\system32\xpsp2res.dll
    0x77920000 - 0x77A13000 C:\WINDOWS\system32\SETUPAPI.dll
    0x76FD0000 - 0x7704F000 C:\WINDOWS\system32\CLBCATQ.DLL
    0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll
    0x77C00000 - 0x77C08000 C:\WINDOWS\system32\VERSION.dll
    0x439B0000 - 0x439F0000 C:\Program Files\Internet Explorer\ieproxy.dll
    0x3D930000 - 0x3DA16000 C:\WINDOWS\system32\WININET.dll
    0x01BB0000 - 0x01BB9000 C:\WINDOWS\system32\Normaliz.dll
    0x71AB0000 - 0x71AC7000 C:\WINDOWS\system32\ws2_32.dll
    0x71AA0000 - 0x71AA8000 C:\WINDOWS\system32\WS2HELP.dll
    0x77B40000 - 0x77B62000 C:\WINDOWS\system32\appHelp.dll
    0x75CF0000 - 0x75D81000 C:\WINDOWS\system32\MLANG.dll
    0x755C0000 - 0x755EE000 C:\WINDOWS\system32\msctfime.ime
    0x10000000 - 0x1000D000 C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    0x7C340000 - 0x7C396000 C:\WINDOWS\system32\MSVCR71.dll
    0x21000000 - 0x21027000 C:\Program Files\NetZero\qsacc\X1IEBHO.dll
    0x76B40000 - 0x76B6D000 C:\WINDOWS\system32\WINMM.dll
    0x7E720000 - 0x7E7D0000 C:\WINDOWS\system32\SXS.DLL
    0x02780000 - 0x027C6000 C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    0x77A80000 - 0x77B15000 C:\WINDOWS\system32\CRYPT32.dll
    0x77B20000 - 0x77B32000 C:\WINDOWS\system32\MSASN1.dll
    0x7D1E0000 - 0x7D49C000 C:\WINDOWS\system32\msi.dll
    0x76C30000 - 0x76C5E000 C:\WINDOWS\system32\WINTRUST.dll
    0x76C90000 - 0x76CB8000 C:\WINDOWS\system32\IMAGEHLP.dll
    0x769C0000 - 0x76A74000 C:\WINDOWS\system32\USERENV.dll
    0x028E0000 - 0x02C87000 C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_F423308312A7B033.dll
    0x74C80000 - 0x74CAC000 C:\WINDOWS\system32\OLEACC.dll
    0x76080000 - 0x760E5000 C:\WINDOWS\system32\MSVCP60.dll
    0x76BF0000 - 0x76BFB000 C:\WINDOWS\system32\PSAPI.DLL
    0x71AD0000 - 0x71AD9000 C:\WINDOWS\system32\WSOCK32.dll
    0x76380000 - 0x76385000 C:\WINDOWS\system32\MSIMG32.dll
    0x76EE0000 - 0x76F1C000 C:\WINDOWS\system32\RASAPI32.dll
    0x76E90000 - 0x76EA2000 C:\WINDOWS\system32\rasman.dll
    0x5B860000 - 0x5B8B5000 C:\WINDOWS\system32\NETAPI32.dll
    0x76EB0000 - 0x76EDF000 C:\WINDOWS\system32\TAPI32.dll
    0x76E80000 - 0x76E8E000 C:\WINDOWS\system32\rtutils.dll
    0x02DF0000 - 0x02E99000 C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
    0x76D60000 - 0x76D79000 C:\WINDOWS\system32\iphlpapi.dll
    0x68000000 - 0x68036000 C:\WINDOWS\system32\rsaenh.dll
    0x03050000 - 0x032D3000 C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
    0x77C70000 - 0x77C94000 C:\WINDOWS\system32\msv1_0.dll
    0x722B0000 - 0x722B5000 C:\WINDOWS\system32\sensapi.dll
    0x71A50000 - 0x71A8F000 C:\WINDOWS\system32\mswsock.dll
    0x662B0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll
    0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
    0x3DA20000 - 0x3DFCC000 C:\WINDOWS\system32\mshtml.dll
    0x03500000 - 0x03529000 C:\WINDOWS\system32\msls31.dll
    0x72EA0000 - 0x72F0F000 C:\WINDOWS\system32\ieapfltr.dll
    0x76F20000 - 0x76F47000 C:\WINDOWS\system32\DNSAPI.dll
    0x71D40000 - 0x71D5B000 C:\WINDOWS\system32\actxprxy.dll
    0x040D0000 - 0x040FF000 C:\WINDOWS\system32\iepeers.dll
    0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV
    0x746F0000 - 0x7471A000 C:\WINDOWS\system32\msimtf.dll
    0x1B000000 - 0x1B00C000 C:\WINDOWS\system32\ImgUtil.dll
    0x1B060000 - 0x1B06E000 C:\WINDOWS\system32\pngfilt.dll
    0x6D440000 - 0x6D450000 C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    0x5EDD0000 - 0x5EDE7000 C:\WINDOWS\system32\OLEPRO32.DLL
    0x6D310000 - 0x6D327000 C:\Program Files\Java\j2re1.4.2_03\bin\jpiexp32.dll
    0x76FB0000 - 0x76FB8000 C:\WINDOWS\System32\winrnr.dll
    0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
    0x6D380000 - 0x6D398000 C:\Program Files\Java\j2re1.4.2_03\bin\jpishare.dll
    0x08000000 - 0x08138000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\client\jvm.dll
    0x043F0000 - 0x043F7000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\hpi.dll
    0x04410000 - 0x0441E000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\verify.dll
    0x04420000 - 0x04439000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\java.dll
    0x04440000 - 0x0444D000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\zip.dll
    0x59A60000 - 0x59B01000 C:\WINDOWS\system32\DBGHELP.dll

    Heap at VM Abort:
    def new generation total 576K, used 0K [0x10010000, 0x100b0000, 0x10770000)
    eden space 512K, 0% used [0x10010000, 0x10010048, 0x10090000)
    from space 64K, 0% used [0x10090000, 0x10090000, 0x100a0000)
    to space 64K, 0% used [0x100a0000, 0x100a0000, 0x100b0000)
    tenured generation total 1408K, used 0K [0x10770000, 0x108d0000, 0x16010000)
    the space 1408K, 0% used [0x10770000, 0x10770000, 0x10770200, 0x108d0000)
    compacting perm gen total 4096K, used 265K [0x16010000, 0x16410000, 0x1a010000)
    the space 4096K, 6% used [0x16010000, 0x160524e8, 0x16052600, 0x16410000)

    Local Time = Sat Jul 04 14:19:25 2009
    Elapsed Time = 6
    # The exception above was detected in native code outside the VM
    # Java VM: Java HotSpot(TM) Client VM (1.4.2_03-b02 mixed mode)
  2. lawson_jl


    Aug 3, 2008
    Pretty simple fix for this one. It's an error in their Java, I'm sure their version of Java is quite old. Unistall their Java and update them to the newest version.
  3. honeyb

    honeyb Thread Starter

    Apr 6, 2005
    Thank you Lawson!! very quick fix as you said.
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