Solved: Excessive BSODs on Gaming Computer with Windows 8.1 Pro

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raginbacon57

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Recently, I have been having excessive BSODs on my computer.

https://drive.google.com/open?id=0Bzl1xKFULDLjenlISTFzR...
Here are some of the minidump files (Some of them were lost by running CCleaner).

I have tried checking my ram with memtest86+, but this came out with no errors. I checked that all of my drivers are up to date and that Windows Update is all updated, and I have completely wiped out my ssd and hdd drives in case they were just corrupted, but still nothing worked. There are many others things I have tried, but they have all left me with no answers.

This has been happening for many months now. It doesn't matter what I am doing on the computer, I could be playing games or just streaming the web, and it will just randomly crash. I have come to a dead end and have now come to the forums as my last chance. And all of the BSODs are never related to the same driver or .sys file. It has been happening more and more often as time goes on, and I would love it if someone could help me out.

Thanks!
 

Macboatmaster

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1. Welcome to Tech Support Guy


2. Send me a copy and paste of this please
http://static.techguy.org/download/SysInfo.exe


as you can see it is our (Tech Support Guy) system information


3. Go Windows folder , scroll to Minidump folder - open that
right click a dump file and hold mouse on send to - then click on compressed - send to desktop
On reply here click Go Advanced and Manage attachments and include the last two dump files in your reply please.


The reason I am asking for it to be done that way is that I do not open other links and even if I did I do not have a Google account.
 

raginbacon57

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Sorry about that! Here it is!

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 8133 Mb
Graphics Card: AMD Radeon HD 7900 Series, -1024 Mb
Hard Drives: C: Total - 114120 MB, Free - 82821 MB; D: Total - 953866 MB, Free - 487627 MB;
Motherboard: MSI, Z87-G45 GAMING (MS-7821)
Antivirus: Webroot SecureAnywhere, Updated and Enabled

View attachment minidumps (2).zip
 

Macboatmaster

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Absolutely no need to apologise
You were not to know


While I look at a mindump - providing you have the means to reinstall
UNINSTALL WebRoot
https://community.webroot.com/t5/We...-uninstall-Webroot-from-Windows-8/td-p/150201


You MAY just find that your problems have disappeared


After uninstalling REBOOT and check that Windows Defender is enabled and updated and that Windows Firewall is running -


then test the computer


In the meantime I will analyse your dumps but that is NOT a few minutes job.


Webroot in common with other third party AV programs does cause problems on Windows 8/8.1 and what may be OK at onetime can them prove problematical after updates and other changes
 

Macboatmaster

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While I continue to look at your dump
On that motherboard
Z87-G45 GAMING (MS-7821)


with the two
4GB DDR3 PC3-12800 Unbuffered NON-ECC 1.5V 512Meg x 64


am I misreading it are these two sticks both populating channel B
BLS4G3D1609DS1S00.
ChannelB-DIMM1



I am NOT suggesting it is the cause, but not running dual channel will not help matters
 

Macboatmaster

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I have looked at three of the dumps - two are inconclusive
the third one - do you have a headset connected usb - Plantatronics


The driver for that could be the cause


EDIT
I have had another look at the dump that indicates the headset
I would definitely disconnect that and test
I have to go offline for an hour or so
will pick up when I return
 
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I would guess drivers what version are you using?
try the latest 14.11 beta 2 but before you do do a complete uninstall of all the amd software.


in my experience most of these are caused by the power switching used by amd and some drivers work better than others.
 

raginbacon57

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I definitely will try uninstalling it and seeing if it helps. And I am actually using the latest "stable" version 14.9. I'll try using the beta and see if that helps also. Thanks for helping me out guys!
 

Macboatmaster

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NEVER install a BETA driver on your system
Go back to 14.7 if you are going down that road




I am keen to help but unless you are trying my suggestions - I will leave it with you.
 

raginbacon57

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Alright. I honestly don't think it is my graphics driver, and I love that you are willing to help me in this situation and am willing to try any suggestions of yours.
 

Macboatmaster

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I would ask you to do as I suggested


1. The Plantatronics headset is involved in two of the dumps - disconnect and test - if still no good
2. Uninstall Webroot and test
3. If it still crashes we will explore further possibilities
 

raginbacon57

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I have uninstalled and disconnected the Plantronics driver, and have uninstalled Webroot. I will let you know if it crashes again.
 

Macboatmaster

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You are best DOING it as I said
ONE TEST at one time - otherwise you do NOT KNOW - which was the cause


However do not worry too much about that now it an easy mistake to make


I cannot just find the AMD statement on Beta drivers but here is the Nvidia statement and I can assure you that AMD is the same
http://forums.techguy.org/8942920-post2.html


Did you see my mention of that ram - I would not bother with it now , but is there any chance you have when testing but it back in single channel
 

raginbacon57

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Should I install one of them again, and see what happens? Or should I keep it as it is right now?

I don't exactly understand what you are saying about the RAM. Can you explain?
 

Macboatmaster

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I would keep it running and test it now that you have done as is
If you do not get a crash use the headset again as that is the easy one
If you then get a crash you can be reasonably assured it is the headset
So then you can reinstall Webroot


HAVE you checked that WD is running and updated
HAVE you checked the Windows Firewall
On 8.1 if WD is not running you should see the warning in the notfications area


Re the RAM - is it a homebuild or a branded using the MSI board
and have you had the ram out of the slots
THERE are four slots - dual channel
As far as I can see from the dump both are in channel B
HOWEVER as I said not the cause of the crash




WOULD you like a dump analysis or are you familiar with them?
 
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