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Solved: Excessive hard drive clicking

Discussion in 'Windows 7' started by s_b2013, Sep 28, 2014.

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  1. s_b2013

    s_b2013 Thread Starter

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    Our acer windows 7 desktop recently got a virus that caused the computer to be unstable so we restored the computer using the restore to factory settings with the restore program. We have no factory restore disc. After the restore the computer is still very sluggish and the hard drive is clicking constantly. It also seems to lock while viewing web pages. Prior to getting the virus the computer was working great with no apparent issues. At this point we haven't installed any programs other than the ones that came loaded with the restore. Is it possible the virus is still on the computer? Or is there something else going on.
     
  2. TerryNet

    TerryNet Moderator

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    I would be worried that it is saying "my death is imminent." If you haven't made your set of Recovery DVDs this would be a good time to try to do so. You will not be able to use the Recovery partition on the hard drive if it fails.
     
  3. s_b2013

    s_b2013 Thread Starter

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    I agree about the "my death is imminent." feeling. I do have a set of Recovery DVD's from a few months ago. When we did the recovery to factory settings we also saved all of our files, photos etc. At this point we have not installed anything on the computer except what came with the recovery process.

    The apparent excessive hard drive activity/clicking began when we received the virus. And now after the restore we still have the clicking and sluggish behavior. Could it be a coincidence the hard drive began failing at the same time we got the virus and did the restore or could the virus still be on the hard drive??
     
  4. dustyjay

    dustyjay

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    It is most likely a coincidence.
     
  5. DaveBurnett

    DaveBurnett Account Closed

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    It could also be low power to the disk.
    Check the connections and then run the disk maker's diagnostic tools on it. They are free.
     
  6. s_b2013

    s_b2013 Thread Starter

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    This may not mean anything but while viewing cpu usage in the task manager with no browser open the iexplorer.exe is very high. Sometimes peaking at 99 but mostly jumping up and down.
     
  7. TerryNet

    TerryNet Moderator

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    What happens if you kill that task (using Task Manager)?

    I have read that iexplorer.exe could be malware, but that seems unlikely right after a Recovery or Restore to factory defaults.
     
  8. DaveBurnett

    DaveBurnett Account Closed

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    The fact that any single exec runs up to 100% cpu core usage is not a bad thing - in fact that is what you want most of the time. "just get this task done as quickly as possible if you're doing nothing else"
    I would be annoyed if mine decided to run at half capacity and keep me waiting.
     
  9. pizzapeter

    pizzapeter

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    Hard drives clicking is a common problem and is so fatal that it's often referred to as the click of death. The hard drive will need to be mechanically fixed - a process which is so costly that it's just worth buying a new drive.
     
  10. s_b2013

    s_b2013 Thread Starter

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    I'm beginning to wonder if the clicking sound is the hard drive. Could it be the CPU? This sound is like when you first start a computer and it's loading up after the initial boot. Can it just be that after the rebuild there are so many updates installing. I have noticed that every time I restart the computer there is another batch of updates being installed.
     
  11. DaveBurnett

    DaveBurnett Account Closed

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    The CPU is silent in ALL machines I've ever known, although I have known people to say they can hear a very high pitched whine.
     
  12. s_b2013

    s_b2013 Thread Starter

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    Thanks for all of your reply's. I think I'll just keep using this computer for a while and see what happens. We have made restore discs and have saved all our files and photos so if it dies we'll move on from there. It seems to quite down after about 10 minutes and becomes more responsive (almost normal).

    Steve
     
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