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Solved: External HDD not Detecting

Discussion in 'Hardware' started by vinayak86, May 10, 2013.

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  1. vinayak86

    vinayak86 Thread Starter

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    Nov 26, 2012
    Messages:
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    Hi,
    I m having Compaq Dx 6120 MT Desktop in our Office.user has External WD HDD.it was working fine b4 last feaw days sudenly HDD wont recognise. Wen i saw device manager, under usb controler there was Storage device and it was showing Yellow question mart on it. and also seen that Error code 10 for that hardware.
    System configuration is -Windows xp SP2 althogh updated with SP-3.but no success.
    Updated drivers (chipset Drivers) still same problem.
    connected onother 160 External HDD it was also not recognised. it says problem occured while installing device..... somthing lik that.
    Note- the same hard disk of that user is detected to other machine.
    Please guys Help
     
  2. crjdriver

    crjdriver Moderator

    Joined:
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    Messages:
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    Have you tried a system restore to a date before you encountered this issue? If not, that is the first thing I would do. If that fails, you can try this usb fix however be SURE you have a current backup of anything important before messing with the registry.

    Here is the fix;

    Create a file with NOTEPAD containing the following lines and save it as FIX.REG

    -------------------------- Use text after this line --------------------------------
    REGEDIT4
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment]"DEVMGR_SHOW_NONPRESENT_DEVICES"="1"

    -------------------------- Use text before this line --------------------------------

    Double click on FIX.REG and say yes to the Merge Into Registry question.

    Unplug ALL USB devices.
    Open Device Manager.
    View, Show Hidden Devices.
    Uninstall all devices under USB Controllers.
    Uninstall all devices under Disk Drives that you know are not present.
    Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
    If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

    When this is done, reboot TWICE.

    Reconnect the USB devices and see if they're recognized properly.
     
  3. vinayak86

    vinayak86 Thread Starter

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    Actually i did clean install of OS. but after one day faced the same problem.
    WIll do that thing u told.will update soon when i m done.



    Thanks
     
  4. vinayak86

    vinayak86 Thread Starter

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    Nov 26, 2012
    Messages:
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    Still same problem.
    Any other solution pls
     
  5. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Try the drive on another machine. It may be the drive's problem.

    Did it get banged or dropped? Any rough blows?

    You should, of course, have all that data backed up elsewhere in case you need a new drive. All drives will fail unless they are not used.
     
  6. vinayak86

    vinayak86 Thread Starter

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    checked drive on onther machines its is working fine without any issue.
     
  7. crjdriver

    crjdriver Moderator

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    Messages:
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    If you tried the drive on another system AND you have clean installed windows, you may have a failing mb ie usb port/controller.

    As a simple test, boot the system with a linux live CD. If your external works fine under linux, then you know the hardware is ok. If it will not work under linux, then you know your mb is failing.

    Do not just plug in the drive when running linux; copy/txfr a few large files back and forth, etc.
     
  8. vinayak86

    vinayak86 Thread Starter

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    Nov 26, 2012
    Messages:
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    There was motherboard Problem....Same repair Mobo.....problem solved.
     
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