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Solved: Extremely Sluggish Computer!!!

Discussion in 'Windows XP' started by gamer27, Aug 9, 2006.

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  1. gamer27

    gamer27 Thread Starter

    Joined:
    Aug 9, 2006
    Messages:
    12
    My computer all of a sudden got really slow one day. The first signs of this was it crashed and it wouldnt boot up the first couple of times. In fact it acted as the the power wanted to shut off. I eventually got it to boot up, but to discover how slow it now was. It went back to normall for a bit, but its then been slow again ever since. I thought I may have had a virus, worm, etc... but my computer was running soo slow that i couldnt really cheack anything, most programs would get the not responding error, soo I just reformatted my hardrive and reinstalled windows. And now its still acting slow, even after running Registry Mechanic, Virus Scan, and Defrag.... I dunno whats making it slow?!?!?! please HELP!!!!! thanks!!!!!:(
     
  2. gamer27

    gamer27 Thread Starter

    Joined:
    Aug 9, 2006
    Messages:
    12
    btw... my computer is ===
    AMD XP 2800+
    Asus Nvidia motherboard
    2x 512mb ram
    80gb + 300gb hardrive
    Ati Radeon 9600xt 128mb
    Windows XP Pro Service pack 2
     
  3. npage2908

    npage2908

    Joined:
    Sep 21, 2005
    Messages:
    459
    POst a Hijack this log here and I'm sure the good folks will take a look for you
     
  4. gamer27

    gamer27 Thread Starter

    Joined:
    Aug 9, 2006
    Messages:
    12
    Heres my Hijack thing...things for the help guys... i really need it...

    Logfile of HijackThis v1.99.1
    Scan saved at 12:40:51 PM, on 8/9/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
    C:\WINDOWS\SYSTEM32\USRmlnkA.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\SYSTEM32\USRshutA.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\SYSTEM32\USRmlnkA.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    C:\WINDOWS\explorer.exe
    C:\Program Files\iTunes\iTunes.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Documents and Settings\Tim Martin\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: CNavExtBho Class - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 - HKLM\..\Run: [USRpdA] C:\WINDOWS\SYSTEM32\USRmlnkA.exe RunServices \Device\3cpipe-USRpdA
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
    O4 - HKCU\..\Run: [Shareaza] "C:\Program Files\Shareaza\Shareaza.exe" -tray
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
     
  5. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    I see no problems in the Scanlog.

    You formatted the computer -- are there chipset drivers for the motherboard that need to be installed?


    PERFORMANCE QUESTIONS:

    1 > is it very slow to boot up?
    2 > do programs open slowly?
    3 > does the same behavior occur both offline and on?
    4 > does it matter how long the system has been on, and does a restart improve things?

    Slow performance issues can often be due to overheating, so if the system is faster after it has been shutdown for a while and then restarted -- that would be especially suspect. To check for possible problems here, shutdown, open the case and blow out any accumulated dust. Then turn it
    on and check to see that the fan is working. Sometimes it helps to physically clean the fan.

    If a laptop, check to see that the vent is clear of dust and verify the fan is working. Temps and fan speed can usually be monitored with SpeedFan, a free utility.

    5 > if you do a ctrl-alt-del, do any processes show excess cpu usage, other than System Idle Process?

    6 > If you open the Device Manager (run sysdm.cpl > Hardware > Device Manager) and select the entry for IDE ATA/Atapi and select the Primary IDE > Advanced Settings, does it say the "current transfer mode" is DMA or PIO?

    If it says PIO, first ensure "Use DMA if Available” is selected, then select the driver tab and uninstall the driver and reboot. Then check again.
    ____________________________________________________________________________
    COMMIT CHARGE

    Do ctrl-alt-del to open up the task manager. Select the "performance" tab. Let me know what you see under:

    Physical Memory

    Total: this is your total installed ram -- "physical" memory
    Available: this is the amt of real "physical" memory presently uncommitted

    Commit Charge

    Total: this is the combination of total physical and virtual memory currently in use
    Limit: this is the total physical and virtual memory available
    Peak: this is the most you have had in use in this session
     
  6. gamer27

    gamer27 Thread Starter

    Joined:
    Aug 9, 2006
    Messages:
    12
    ok...i tried lettin it sit, and that didnt do anything...I cleaned the WHOLE computer out yesterday, and that did nothing. Btw it is a desktop.

    To answer your questions,
    1. boot up time is slow, but not bad.
    2. Programs open very slowly.
    3.Behavior is slow online and offline.
    4.And the time that it is on doesnt matter.
    5.And i cant tell if any of the proscess are using more than normal amount of memory, b/c i dotn know wats normal.
    6. Current Transfer mode is PI0---Im gonna due the Restart for that now...

    Physical memory-
    Total: 1048048
    Available: 7030824

    Commit Charge-
    Total: 253968
    Limit: 2521020
    Peak: 320256

    Thanks! I hope we can figure this out...
     
  7. gamer27

    gamer27 Thread Starter

    Joined:
    Aug 9, 2006
    Messages:
    12
    It now says Current Transfer Mode: Not Applicable ????? in the Advanced Settings of the Primary IDE Channel Properties.
     
  8. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    You will see two devices there -- device0 and device1.

    Device0 should always have a "transfer mode". "not applicable" means no device is detected on that IDE
     
  9. gamer27

    gamer27 Thread Starter

    Joined:
    Aug 9, 2006
    Messages:
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    in Device 0 it says Ultra Dma mode 5 and in device 1 it says P10 Mode...
     
  10. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Do you have both hard drives on the same IDE channel -- one as master and one as slave?

    If that's the case then device1 is the second hard drive -- not the boot drive -- otherwise it is a CD-ROM or DVD-ROM.


    Regardless of whether it says "use DMA if available", the "current transfer mode" should not be PIO, usually these get configured as Ultra DMA 2 or similar. Follow the same advice to uninstall the driver and reboot.

    If "current transfer mode" says "not applicable" -- then there is no detected device on the IDE and it does not matter what the "use if available" selection is.
     
  11. gamer27

    gamer27 Thread Starter

    Joined:
    Aug 9, 2006
    Messages:
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    ok current transfer mode on Device0 is Ultra DMA Mode 5 and on Device1 its now Ultra DMA Mode 6
     
  12. gamer27

    gamer27 Thread Starter

    Joined:
    Aug 9, 2006
    Messages:
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    and they are set as master and slave.. or least should be..lol
     
  13. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Well now you should be cooking. Or if it is still sluggish, it is due to other factors.

    How is the performance issue now?

    You're answer here needs a little help:
    You want to look under the CPU column in the Task Manager processes window. Look for any high value other than System Idle Process -- eg: consistently higher than 10-15 %
     
  14. gamer27

    gamer27 Thread Starter

    Joined:
    Aug 9, 2006
    Messages:
    12
    umm it still seems to be slow...and nothin is using to much of the CPU....everythings at about 2 or 0 .....the idles just at about 98....soo ya... i still dunno wats wrong...thanks for all this help ur giving me...I really appreciate it!
     
  15. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    So it's mainly slow opening programs?

    There are a few things you can try doing to sort this out. To eliminate startup conflicts (although I don't see anything obvious) you can try a "clean boot" troublehooting technique:

    1 > Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.

    See this link for detailed information:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

    Now restart and test the issue at hand

    If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

    If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

    Get the idea? You want to isolate the problem to a specific startup if possible.

    Note: if you already have items unchecked under msconfig > startups and are in “selective” startup mode – you should note what these are before beginning. They will need to be de-selected again.
    ----------

    2 >To test whether it is a problem related to your current User Account, you can enable the Guest Account in Control Panel > User Accounts and log into that -- or just log into another account if you have one already created.

    3 > if there are significant delays (more than a few seconds) opening programs -- make sure the drive does not need defragging. Some programs are just always slow to open -- so don't use just one as a test.

    4 > you can obtain real time monitoring utilities (filemon and regmon) from Sysinternals and monitor the registry or file access real time when you open a program. Note where any "hangs" occur if you see them.

    http://www.sysinternals.com/SystemInformationUtilities.html

    5 > to ensure that overheating is not an issue (bad heatsinking can cause it in seconds), use a real-time monitoring utility such as Speedfan:

    http://www.almico.com/speedfan.php
     
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