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Solved: Facebook Issues

Discussion in 'Networking' started by kimweng, Jan 30, 2013.

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  1. kimweng

    kimweng Thread Starter

    Joined:
    Jan 30, 2013
    Messages:
    4
    Hi all,

    For some reason, my browser (Chrome) cannot access the facebook website. I've tried using other browsers but am still unable to use facebook. However, I am able to access every other website except for facebook. I've tried using a proxy to access the website and I was able to do it but when I switch the proxy off, I'm back to square one.

    I've tried going to the website on another PC with the same WiFi network and it works. I believe the problem lies with my computer itself. Is there any way to solve this problem?

    I'm using a HP Pavilion dm3 Notebook PC that runs on Windows 7.

    Thanks and regards
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    this maybe a malware issue - we have a lot of facebook issues here
    but first check

    Checking the Host file

    • Open Notepad - Start> Programs> Accessories> and right click on Notepad select "Run as Administrator" to open a notepad
    • Now goto 'File' > 'Open' and browse to the HOSTS file - which will be located in C:\WINDOWS\system32\drivers\etc. - you may need to change the drop down box next to the file name:box from Text Documents (*.txt) to ALL Files (*.*)
    • The file should look like the info at the bottom of this post

      Now all you need to do is copy and paste those results into a reply here
      to do that:
      From the notepad menu - choose Edit - Select all
      all the text will now be highlighted
      Next
      From the notepad menu - choose Edit - Copy

      Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
      The results from the notepad should now appear in the forum reply.

    • Once you are finished, go up to 'File' and click 'Save'. Make sure to change the Save as Type: box to All files.
      Otherwise, Notepad may add a .txt extension to the file which will keep it from working. If you don't have your system set to show extensions, it's easy to miss that.

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------


    # Copyright (c) 1993-2009 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    # 102.54.94.97 rhino.acme.com # source server
    # 38.25.63.10 x.acme.com # x client host

    # localhost name resolution is handled within DNS itself.
    # 127.0.0.1 localhost
    # ::1 localhost

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
     
  3. kimweng

    kimweng Thread Starter

    Joined:
    Jan 30, 2013
    Messages:
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    Thanks Wayne

    This is what I got:

    # Copyright (c) 1993-1999 Microsoft Corp.
    #
    # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
    #
    # This file contains the mappings of IP addresses to host names. Each
    # entry should be kept on an individual line. The IP address should
    # be placed in the first column followed by the corresponding host name.
    # The IP address and the host name should be separated by at least one
    # space.
    #
    # Additionally, comments (such as these) may be inserted on individual
    # lines or following the machine name denoted by a '#' symbol.
    #
    # For example:
    #
    # 102.54.94.97 rhino.acme.com # source server
    # 38.25.63.10 x.acme.com # x client host

    127.0.0.1 localhost
    67.23.138.126 facebook.com
    67.23.138.126 www.facebook.com

    Is it due to the last two lines that I'm unable to access facebook?
     
  4. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,252
    First Name:
    Wayne
    yes, and its often a virus/malware that put those entries into the host file

    remove them and see what happens

    Once you are finished, go up to 'File' and click 'Save'. Make sure to change the Save as Type: box to All files.
    Otherwise, Notepad may add a .txt extension to the file which will keep it from working. If you don't have your system set to show extensions, it's easy to miss that.

    if after a reboot - and they re-appear we need to move to the virus forum
    So have have a read here
    http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
    and post the logs
     
  5. kimweng

    kimweng Thread Starter

    Joined:
    Jan 30, 2013
    Messages:
    4
    Removed it and facebook works fine now. Thanks so much!

    Is there any way to prevent this from happening again?
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    as I say , it should not be in there - so a virus/malware may be the cause
    and hence the logs for a virus guru to review
     
  7. kimweng

    kimweng Thread Starter

    Joined:
    Jan 30, 2013
    Messages:
    4
    Alright thanks man. You're the best :)
     
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