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Solved: facebook will not load. google chrome.

Discussion in 'Web & Email' started by Beenzsouflee, Dec 14, 2012.

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  1. Beenzsouflee

    Beenzsouflee Thread Starter

    Joined:
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    Hello, thank you for reading :) For about 5 days now I have not been able to get to facebook at all. It keeps saying:

    Google Chrome could not load the webpage because www.facebook.com took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection.
    Here are some suggestions:
    Reload this webpage later.
    Check your Internet connection. Restart any router, modem, or other network devices you may be using.
    Add Google Chrome as a permitted program in your firewall's or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
    If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect the "Use a proxy server for your LAN" checkbox.

    I have tried the advice listed and also scoured many other forums and tried that advice as well. Im using windows 7 and the latest google chrome. My computer is only a few months old and I have up to date norton 360. i am NOT using a proxy. I have cleared my browsing data and cookies several times. I have turned off all my extensions one by one to no avail. several computer restarts.....Tried to use internet explorer and facebook will not load on it either. all other websites I try on google chrome work perfectly. VERY frustrating :(
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
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    Browse to:

    C:\WINDOWS\system32\drivers\etc

    Click on hosts.

    Choose Notepad from the list of programs to open the file with.


    Do you see an entry for Facebook in there?
     
  3. Beenzsouflee

    Beenzsouflee Thread Starter

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  4. Phantom010

    Phantom010 Trusted Advisor

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    Delete those entries and you'll be able to connect to Facebook.

    Once you are finished, go up to 'File' and click 'Save'.

    If using Notepad to edit the file, make sure to change the Save as Type: box to All files. Otherwise, Notepad may add a .txt extension to the file which will keep it from working. If you don't have your system set to show extensions, it's easy to miss that.

     
  5. Phantom010

    Phantom010 Trusted Advisor

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    Those entries have probably been put there by malware. You'll need to make sure your computer isn't infected in any way.
     
  6. Beenzsouflee

    Beenzsouflee Thread Starter

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    It wont let me save it. what should the file be named?
     
  7. Phantom010

    Phantom010 Trusted Advisor

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    Right-click the HOSTS file and select Properties.

    Untick the Read-only box.
     
  8. Beenzsouflee

    Beenzsouflee Thread Starter

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    IT WORKED! oh my goodness what a relief! THANK YOU SOOOOOOOOOO MUCH!!!! :) :) :) :) :) :)
     
  9. Phantom010

    Phantom010 Trusted Advisor

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    You're welcome! (y) :)
     
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