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Solved: Failed download that won't go away - XP

Discussion in 'Windows XP' started by Tuckernuck, Feb 23, 2013.

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  1. Tuckernuck

    Tuckernuck Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz, x86 Family 6 Model 15 Stepping 6
    Processor Count: 2
    RAM: 3325 Mb
    Graphics Card: ATI Radeon HD 2400 PRO, 256 Mb
    Hard Drives: C: Total - 76120 MB, Free - 59575 MB; D: Total - 30294 MB, Free - 26659 MB; E: Total - 132057 MB, Free - 81166 MB; F: Total - 953859 MB, Free - 205388 MB; G: Total - 953859 MB, Free - 214544 MB;
    Motherboard: Intel Corporation, DG33FB
    Antivirus: AVG Internet Security 2013, Updated: Yes, On-Demand Scanner: Enabled

    A windows update won't install and won't go away. It keeps wanting to be installed. The error message is The following updates were not installed: Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895). Sugestions are appreciated.
     
  2. Phantom010

    Phantom010 Trusted Advisor

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    This was an old optional update back in 2009. Don't know why it would be popping up now.

    Open Windows Update and click the Express button. Windows will check your system for new updates.

    Once they appear, simply click the "Hide this update" box for the update KB911895.

    [​IMG]


    http://www.theeldergeek.com/microsoft_update_03.htm
     
  3. Tuckernuck

    Tuckernuck Thread Starter

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    My version of Internet Explorer (8.0.6001) doesn't show Hide this update. Any other suggestions?
     
  4. flavallee

    flavallee Trusted Advisor

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    Uncheck that entry. You will then see the option to hide the update.

    IE7 and IE8 and IE9 all allow you to do it.

    ------------------------------------------------------------
     
  5. Tuckernuck

    Tuckernuck Thread Starter

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    There does not seem to be a way to uncheck the entry. Am I missing something?
     
  6. flavallee

    flavallee Trusted Advisor

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    Load the Windows Update webpage, then select the "Custom" scan option.

    -----------------------------------------------------------
     
  7. Tuckernuck

    Tuckernuck Thread Starter

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    Thanks. I don't use IE - I use Firefox instead, therefore I am not familiar with it. Your help is most appreciated.
     
  8. flavallee

    flavallee Trusted Advisor

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    I'm assuming then that you're using the small window that appears when you click the "Windows Update" icon in the taskbar.

    Uncheck that entry, then click OK, then select the option for that entry not to appear again.

    ------------------------------------------------------------
     
  9. Tuckernuck

    Tuckernuck Thread Starter

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    I finally figured it out and the update is permanently (I hope) deleted. Thanks again. Apparently the cold weather up here slows down comprehension. Now I understand why northerners flock to Florida!
     
  10. flavallee

    flavallee Trusted Advisor

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