taxingtina
Thread Starter
- Joined
- Feb 12, 2015
- Messages
- 3
I use Windows XP. I installed and ran the Avast grime fighter and then found two of my programs - one for tax preparation and one for backing up to an external hard drive - won't "open". Instead, I get the error message "failed to create empty document". I uninstalled the programs then reinstalled them, but no change - I still get the message. I saw, by googling the message, that it may have something to do with a windows registry file, but I really don't understand what that is or how to get to it or how to fix it. I contacted the Avast folks and they said they could put me in touch with their microsoft folks for $180! I am at a loss as to what I should do. Please can anyone help me figure out what to do to get these programs to run? I really need the tax program especially. Thank you.
This is the text from running the TSG SysInfo utility:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz, x86 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3036 Mb
Graphics Card: Intel(R) G45/G43 Express Chipset, 1024 Mb
Hard Drives: C: Total - 476899 MB, Free - 426176 MB;
Motherboard: Dell Inc., 0P301D
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled
This is the text from running the TSG SysInfo utility:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz, x86 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3036 Mb
Graphics Card: Intel(R) G45/G43 Express Chipset, 1024 Mb
Hard Drives: C: Total - 476899 MB, Free - 426176 MB;
Motherboard: Dell Inc., 0P301D
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled