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Solved: Failing to update and install

Discussion in 'Windows 8' started by thesnapman44, Apr 7, 2013.

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  1. thesnapman44

    thesnapman44 Thread Starter

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    Hi.
    I don`t know if anyone who has a new computer with Windows 8 OS installed are having the same problems
    as i am, but the following updates have been attempting to install and failing on restart. I keep getting the
    message," Failure to configure Windows updates. Reverting changes, please wait". This has happened for
    over a month now, and i have tried to install them separately and manually, but the same message appears.
    My computer is:
    TOSHIBA SATELITE C855D-S5354
    Part Number: PSCBOU-004005

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8, 64 bit
    Processor: AMD E-300 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
    Processor Count: 2
    RAM: 3678 Mb
    Graphics Card: Microsoft Basic Render Driver, 17 Mb
    Hard Drives: C: Total - 294763 MB, Free - 254507 MB;
    Motherboard: TOSHIBA, Portable PC
    Antivirus: AVG Internet Security 2013, Updated and Enabled

    These are the updates that are failing:
    Updates for Windows 8 for x64-based Systems:

    KB2812822
    KB2811660
    KB2781197
    KB2824670
    KB2807986
    KB2809289

    Has anyone got any ideas on why they keep failing to install, and if you had the same problem, what did you do?

    Thank you.
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    AVG Internet Security 2013, Updated and Enabled
    That is your first course, the uninstall of it and likely to be the cause of the problem.

    It includes this

    [​IMG]
    Keeps your PC running smoothly

    A quick performance boost for your PC
    We’ve added a few smart tools to make your hard drive happy and get rid of some of that junk.

    You get: AVG Quick TuneAVG Quick Tune
    Keeps your PC running smoothly by regularly defragmenting your hard drive, removing junk files, eliminating broken short cuts and repairing your Windows® Registry.

    Now in my opinion and it is ONLY my opinion, the only thing smart about it, is its ability to cause problems
    It is NOT needed on Windows 8.
    Windows 8 may have a couple of aspects that people do not like, but what MUST be said, again in my opinion, that it is the best operating system Microsoft have produced from the aspect of managing its system and the maintenance of it.

    It does NOT need 3rd party assistance.

    SO therefore, I think, you should uninstall it.
    As here
    Windows 8
    1. Right-click AVG 2013 on the Start screen.
    2. Click Uninstall in the bottom bar.
    3. Select AVG 2013 in the list of programs.
    4. Click the Uninstall or Change/Remove button.
    5. Follow the instructions on your screen to complete the uninstallation.
    6. Restart your computer.
    THEN as here using the tool I have sent the link for below
    1. Save all your work and close all documents! Your computer will be restarted during the procedure.
    2. Download the AVG Remover tool
    3. Run the downloaded tool and follow the instructions displayed on your screen.
    4. Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
    http://www.avg.com/gb-en/utilities

    After that check that Windows defender is NOW enabled, the included anti-virus, with Windows 8.
    You may do that from Control panel

    If I am WRONG and you yourself LIKE AVG you can always reinstall, if it is the free trial with the Toshiba you can install the free trial and if you have bought it, you presumably have the, necessary code etc to do so.
     
  3. thesnapman44

    thesnapman44 Thread Starter

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    I always like to try and help myself wherever possible, so i was reading on the "net", that AVG is the problem that some updates will not install, and although i was reluctant then to take any action, after reading your response to my thread, i was certain for sure, that is what was happening. I read also what you said about Windows 8 almost looking after itself, and from the start i was not keen on it, but it really does get easier the more you take your time with it, and understand what Microsoft has done to ease thing`s for us.
    So, after all that, i did uninstall AVG and all it`s components ( i used Revo ), and made sure all and everything was removed. Don`t` get me wrong, i liked AVG, but again, Microsoft has included the Firewall and Defender, and i also have Malwarebytes to scan everything, so i will not miss AVG.
    Your help is so valuable and i thank you so much for spending time probably searching for answers, and for helping me out.
    Thank you. I am in your debt, once again.
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    So has it worked then please
     
  5. thesnapman44

    thesnapman44 Thread Starter

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    No, it did not work. It immediately goes to 35% installed, and then fails.
     
  6. thesnapman44

    thesnapman44 Thread Starter

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    I ran the Windows Troubleshooter for problems with installing updates, and this is what it reported:

    Problems found:

    Potential Windows Update Database error detected OX80070002 Not fixed
    Windows Update components must be repaired Not fixed
    Problem with Background Intelligent Transfer Service (BITS) Fixed
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Try this please first
    http://support.microsoft.com/kb/971058

    I suggest you try the automatic fix first
    If it offers two modes, normal and aggressive - run normal first
    then see if it again is offered and run aggressive

    Note - that is not the same as the windows troubleshooter.
     
  8. thesnapman44

    thesnapman44 Thread Starter

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    I followed your advice, and received this message:

    "Microsoft Fix It
    This troubleshooter does not apply to your system
    We`re sorry, but this troubleshooter is not compatible with your current system`s configuration".

    I did run the Windows Update Troubleshooter and received a very lengthy report.
    It is so large that it will not "Copy and Paste" onto here, (i did try).
    If you wanted to view this, i would have to email it.
    Thanks.
     
  9. thesnapman44

    thesnapman44 Thread Starter

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    I would just like to ask, could i uninstall ALL of the updates that are on my system either Automatically or Manually, and let the computer re-install everything?
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    NO to the last NOT a good idea
    AND in any case some will not uninstall
    Sorry about link will send the other one.
     
  11. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    This one first please

    http://support.microsoft.com/kb/947821

    and reboot

    If no success - this one please
    go Windows update and this time
    instead of trying to install those 6 that have failed
    DO not check those for installation - OR uncheck them as appropriate and install the others offered FIRST
    Then reboot - go back and try the ones that have failed
     
  12. thesnapman44

    thesnapman44 Thread Starter

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    Please clarify what exactly this means:

    "DO not check those for installation - OR uncheck them as appropriate and install the others offered FIRST"

    Do you mean, un-check them all, and then check each one (individually), and try to install them?
    The following update did succeed in installing:

    Definition Update for Windows Defender - KB2267602 (Definition 1.147.1415.0)
     
  13. thesnapman44

    thesnapman44 Thread Starter

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    Just to inform you on the progress of this matter.
    I started from the top of the list of available updates for my computer, selected each one individually, and clicked "install". All failed.
    5 are remaining out of the 6.
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    OK
    But that
    was NOT one of failed list from the 6 you posted.

    However it does tend to indicate that it MAY now have been repaired.

    SORRY for not making it clear re updates
    ARE you configured - AUTOMATICALLY download and install
    OR
    Download and I will choose which to install -
    OR
    Notify me and I will choose

    as here
    http://pcsupport.about.com/od/windows-8/a/windows-update-settings-windows-8.htm

    When you then manually check windows update from IE Safety - Windows Update, you may then choose from the list which to install and the point I was making was try the others first and then after installing others, reboot and try those that have failed BEFORE
     
  15. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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