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Solved: Freezing - Error: hpdj service failed

Discussion in 'Windows XP' started by pixxi, Dec 9, 2007.

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  1. pixxi

    pixxi Thread Starter

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    My computer freezes at random. If it's idle it wont lock up but should I do more than browse the web, listen to music or chat it'll freeze. I don't know if these errors happen right before the freeze as I'm tip-toe'ing on this infernal thing right now just to post this.


    I'm getting more occurrences of this error in my event viewer logs.

    "The hpdj service failed to start due to the following error:
    The system cannot find the file specified."

    I have no idea what file I'm missing. I assume that I'm missing a file for my HP Deskjet (which I recently attempted to uninstall). I didn't install the drivers, my father did. So I have no idea what in the world he's done! What do I need to do to get this under control?


    While I was looking through the logs I saw this error too:

    "The device, \Device\Harddisk0\D, has a bad block."

    The D drive is my dvd-rw drive. I only have two hard drives. My C drive, which runs windows and my F drive is for my media. Which drive is it referring to and how do I fix it?

    Any ideas would be appreciated. Thanks!
     
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  3. zabusant

    zabusant

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    First, try system restore - Start>all programs>accessories>system tools>system restore.

    Select a point before the error started occuring:)
     
  4. pixxi

    pixxi Thread Starter

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    You're probably going to want to strangle me, but I don't have system restore turned on. :eek:

    Even if I did I doubt I could remember exactly when it started. I think it was before he installed the printed, but I'm not sure.

    This thing's been going down hill very slowly for a while now.
     
  5. zabusant

    zabusant

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    Do you have any anti-virus /anti-spyware programs?

    What are you PC's specs - CPU, RAM?

    What's the operating system? Windows XP? Service packs?
     
  6. MikeSwim07

    MikeSwim07

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    Do you have a Hp Printer/scanner?
     
  7. zabusant

    zabusant

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    The drivers you tried to uninstall probably didn't get uninstalled properly. Right click "My computer" - properties>"hardware" tab>device manager. Look for th HP DeskJet, right click it, uninstall.
     
  8. pixxi

    pixxi Thread Starter

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    I have AVG, Ad-Ware, Spybot S&D. I also have HijackThis.

    WinXP SP2 (up to date)
    AMD XP 2400 2GHz
    512 RAM


    Yes, I had a HP Deskjet 5150 and attempted to uninstall it.


    There isn't any listed. :(
     
  9. zabusant

    zabusant

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    Is it plugged in?

    If you're no longer using it (I imagine that's why you attempted to uninstall it?),

    Start>Run... type services.msc and ENTER

    Find the "hpdj" thing, right click it, stop.
    Double click it - select disabled in "startup type"


    Start>Run... type msconfig and ENTER

    In the startup tab, uncheck anything connected to the printer, confirm, restart.
     
  10. zabusant

    zabusant

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  11. pixxi

    pixxi Thread Starter

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    Hm.. it isn't there either.

    This is all that's listed:
    avgcc
    REGSHAVE
    NvCpl
    nwiz
    NvMcTray
    CPF
    this one's all blank but has the location HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Trillian

    Although on the Services tab hpdj is listed but it also listed the Manufacturer as unknown and that it's stopped. :confused:
     
  12. zabusant

    zabusant

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    It's stopped because it failed to run the first time (probably), still - disable it, so it won't run at startup:)

    Also in the first post you mentioned reading through logs, which ones?
     
  13. pixxi

    pixxi Thread Starter

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    Ok.. whew. A million and one freezes and the hpdj is gone (methinks). We'll have to wait and see if it keeps doing it I suppose.

    The logs I was referring to are the Event Viewer logs.

    Should I worry about the disk errors in the event viewer logs?
     
  14. zabusant

    zabusant

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    Well, if you're worried, you could run check disk

    Start>Run... type cmd and ENTER

    In the Command prompt, type "chkdsk c: /f" (without the brackets) and ENTER

    It will tell you it can't (on the system drive), would you like to shedule it at next restart - select "y" for yes, press ENTER, restart and let it run.

    I used c: in this example, but you can substitute it with any drive (d:, e:,...)

    Alternatively, you could run "chkdsk c: /f /r" (or "chkdsk c: /r", which is basically the same - since "r" includes "f")- which will automatically fix errors (f) and recover the data (r). But this could take a very long time, I would suggest you do it with just "/f".
     
  15. pixxi

    pixxi Thread Starter

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    Thanks for the help zabusan!
    It hasnt froze at all!
     
  16. zabusant

    zabusant

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    Great! You're very welcome!

    Now go and have a Happy Holiday!:D:D
     
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