Firstly, I am a bit of a computerphobe, and will be lost on any major technical terms, so please bear with me...
I have a samsung R700 laptop, which decided this morning to die.
I had downloaded some films last night (which I have done many times with no problems previously), switched off the laptop (which rarely do - prefering instead to hibernate.)
When I switched it back on this morning, windows was carrying out about a million updates.
After around 10 minutes, the screen came on, and everything looked normal. I tried to open a document, but the laptop screen froze, and although the curser was there and moving, I was unable to close or open any other pages/applications.
After restarting a few times and having the same thing happen, I started in safemode, restored it back to last month, and tried again. In safemode I can scan (have used 3 virus scanners which have been reccomended) but all results are clear. I can access the internet and all of my documents.
Restarted the machine after an hour switched off, and when booting up in normal mode, the home screen is just black. There is a white cursor which moves, but no taskbar or icons etc. Safe mode is still functional.
Any advice would be greatly received
Thanks in advance
I have a samsung R700 laptop, which decided this morning to die.
I had downloaded some films last night (which I have done many times with no problems previously), switched off the laptop (which rarely do - prefering instead to hibernate.)
When I switched it back on this morning, windows was carrying out about a million updates.
After around 10 minutes, the screen came on, and everything looked normal. I tried to open a document, but the laptop screen froze, and although the curser was there and moving, I was unable to close or open any other pages/applications.
After restarting a few times and having the same thing happen, I started in safemode, restored it back to last month, and tried again. In safemode I can scan (have used 3 virus scanners which have been reccomended) but all results are clear. I can access the internet and all of my documents.
Restarted the machine after an hour switched off, and when booting up in normal mode, the home screen is just black. There is a white cursor which moves, but no taskbar or icons etc. Safe mode is still functional.
Any advice would be greatly received
Thanks in advance