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Solved: Freezing screen, now black..after start up

Discussion in 'Windows 7' started by shelleylu, Jul 9, 2012.

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  1. shelleylu

    shelleylu Thread Starter

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    Firstly, I am a bit of a computerphobe, and will be lost on any major technical terms, so please bear with me...

    I have a samsung R700 laptop, which decided this morning to die.

    I had downloaded some films last night (which I have done many times with no problems previously), switched off the laptop (which rarely do - prefering instead to hibernate.)

    When I switched it back on this morning, windows was carrying out about a million updates.

    After around 10 minutes, the screen came on, and everything looked normal. I tried to open a document, but the laptop screen froze, and although the curser was there and moving, I was unable to close or open any other pages/applications.

    After restarting a few times and having the same thing happen, I started in safemode, restored it back to last month, and tried again. In safemode I can scan (have used 3 virus scanners which have been reccomended) but all results are clear. I can access the internet and all of my documents.

    Restarted the machine after an hour switched off, and when booting up in normal mode, the home screen is just black. There is a white cursor which moves, but no taskbar or icons etc. Safe mode is still functional.

    Any advice would be greatly received


    Thanks in advance :)
     
  2. captainron276

    captainron276

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    Please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread.


    You mentioned you have used 3 virus scanners, could you tell us the one's you are using and are they all installed?
     
  3. shelleylu

    shelleylu Thread Starter

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    Hi, thanks for getting back to me.

    info;

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
    Processor Count: 2
    RAM: 3070 Mb
    Graphics Card: NVIDIA GeForce 8600M GT, 256 Mb
    Hard Drives: C: Total - 228132 MB, Free - 92533 MB;
    Motherboard: SAMSUNG ELECTRONICS CO., LTD., SR700
    Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled

    Its a Samsung NP-R700

    Have AVG anti-virus, Malwarebytes and AVAST installed. AVG wouldnt run properly in safemode (well it ran, but didnt produce any results?) Malwarebytes and AVAST both ran in safemode and reported no infection
     
  4. captainron276

    captainron276

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    Having two Anti-Virus programs installed at once could be your problem. They do not get along with each other and can cause all kinds of computer problems. I personally like and use Avast. So, try using the Windows uninstall feature to get rid of AVG and see how things work.
     
  5. captainron276

    captainron276

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    A good Anti-Virus program that is Free to use and is highly recommended here is: Microsoft Security Essentials and or Avast. http://www.microsoft.com/security/pc-security/mse.aspx
    http://www.avast.com/en-us/free-antivirus-download

    Also recommended:

    http://www.malwarebytes.org/products/malwarebytes_free

    http://www.superantispyware.com/?tag=SUPERANTISPYWARE (Free edition)

    Be sure to Update each before running your scans.


    I use Avast, malwarebytes and superantispyware. These run very well together:)
     
  6. shelleylu

    shelleylu Thread Starter

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    Hi,

    I only installed AVAST and malwarebytes today, following the initial problem I was having.

    I have removed AVG, will update after restart
     
  7. captainron276

    captainron276

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    OK, be sure to add Superantispyware to your arsenal, then update and run it.
     
  8. captainron276

    captainron276

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    One more thing to do is check out your Windows Update and see if you have unfinished updates to install, or some that did not install by checking install history.
     
  9. shelleylu

    shelleylu Thread Starter

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    I removed AVG and restarted, and the normal mode worked! I have no idea what the problem was, but all is well for the moment.

    I will install superantispyware too just in case.

    Thanks for your time Captain :)
     
  10. captainron276

    captainron276

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    Welcome Shelleylu:)
     
  11. captainron276

    captainron276

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    Shellylu,

    If all is OK would you please mark this as Solved? Should be at the top of the page:)

    Thank you,
    Capt
     
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