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Solved: Freezing screen, now black..after start up

1K views 10 replies 2 participants last post by  captainron276 
#1 ·
Firstly, I am a bit of a computerphobe, and will be lost on any major technical terms, so please bear with me...

I have a samsung R700 laptop, which decided this morning to die.

I had downloaded some films last night (which I have done many times with no problems previously), switched off the laptop (which rarely do - prefering instead to hibernate.)

When I switched it back on this morning, windows was carrying out about a million updates.

After around 10 minutes, the screen came on, and everything looked normal. I tried to open a document, but the laptop screen froze, and although the curser was there and moving, I was unable to close or open any other pages/applications.

After restarting a few times and having the same thing happen, I started in safemode, restored it back to last month, and tried again. In safemode I can scan (have used 3 virus scanners which have been reccomended) but all results are clear. I can access the internet and all of my documents.

Restarted the machine after an hour switched off, and when booting up in normal mode, the home screen is just black. There is a white cursor which moves, but no taskbar or icons etc. Safe mode is still functional.

Any advice would be greatly received


Thanks in advance :)
 
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#3 ·
Hi, thanks for getting back to me.

info;

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3070 Mb
Graphics Card: NVIDIA GeForce 8600M GT, 256 Mb
Hard Drives: C: Total - 228132 MB, Free - 92533 MB;
Motherboard: SAMSUNG ELECTRONICS CO., LTD., SR700
Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled

Its a Samsung NP-R700

Have AVG anti-virus, Malwarebytes and AVAST installed. AVG wouldnt run properly in safemode (well it ran, but didnt produce any results?) Malwarebytes and AVAST both ran in safemode and reported no infection
 
#4 ·
Having two Anti-Virus programs installed at once could be your problem. They do not get along with each other and can cause all kinds of computer problems. I personally like and use Avast. So, try using the Windows uninstall feature to get rid of AVG and see how things work.
 
#5 ·
A good Anti-Virus program that is Free to use and is highly recommended here is: Microsoft Security Essentials and or Avast. http://www.microsoft.com/security/pc-security/mse.aspx
http://www.avast.com/en-us/free-antivirus-download

Also recommended:

http://www.malwarebytes.org/products/malwarebytes_free

http://www.superantispyware.com/?tag=SUPERANTISPYWARE (Free edition)

Be sure to Update each before running your scans.

I use Avast, malwarebytes and superantispyware. These run very well together:)
 
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