1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Frequent BSOD

Discussion in 'Windows 7' started by lathanan, May 26, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. lathanan

    lathanan Thread Starter

    Joined:
    May 26, 2015
    Messages:
    4
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
    Processor Count: 4
    RAM: 2997 Mb
    Graphics Card: ATI Mobility Radeon HD 5145, 512 Mb
    Hard Drives: C: Total - 237999 MB, Free - 141087 MB; D: Total - 238537 MB, Free - 192575 MB;
    Motherboard: TOSHIBA, Portable PC
    Antivirus: Norton Internet Security, Updated and Enabled


    Hi, I have been facing frequent BSOD and reboot. Need urgent help ! Pl do let me know if any further data is required apart from some of the data attached.


    This is some of the data from some critical errors on Event viewer:
    + System

    - Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41 Version 2 Level 1 Task 63 Opcode 0 Keywords 0x8000000000000002 - TimeCreated [ SystemTime] 2015-05-26T16:26:03.616426600Z
    EventRecordID 1303069 Correlation - Execution [ ProcessID] 4 [ ThreadID] 8
    Channel System Computer User-TOSH - Security [ UserID] S-1-5-18



    - EventData

    BugcheckCode 244 BugcheckParameter1 0x3 BugcheckParameter2 0xfffffa80075a0b30 BugcheckParameter3 0xfffffa80075a0e10 BugcheckParameter4 0xfffff8000418f940 SleepInProgress false PowerButtonTimestamp 0
     

    Attached Files:

  2. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,615
    Welcome to TSG lathanan! Create a folder on the desktop. Name it what you like. Now Please go to C:\Windows\Minidump. and copy the .dmp files from minidump there. compress the folder and upload it here. How To: Click Go Advanced \ Manage Attachments \ Browse. Locate the compressed file, select it and click upload.
     
  3. lathanan

    lathanan Thread Starter

    Joined:
    May 26, 2015
    Messages:
    4
    Hi Lance.


    Thanks for the response. I am unable to zip the Minidump files as the message says no files found or no read permission. Properties says Read only.


    lathanan
     
  4. lathanan

    lathanan Thread Starter

    Joined:
    May 26, 2015
    Messages:
    4
    An update, just managed to zip the minidump in safe mode. Looking forward to your support!
     

    Attached Files:

  5. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,785
    While waiting for Lance1 to return - I'm out of town for the rest of the day.
    Minidump file check x2 [I checked just 2 files] - in part.
    Run a Mem Test.
    http://www.memtest.org/
    Scroll down to 'Download (Pre-built & ISOs)'
    'Download - Pre-Compiled Bootable ISO (.zip)'

    Download the ISO file - then burn the ISO to a Cd.
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

    Guide to using Memtest86+
    http://www.bleepingcomputer.com/forums/topic207910.html
    ======
    Hard drive test.
    SeaTools for DOS tutorial - ISO to CD
    http://knowledge.seagate.com/articles/en_US/FAQ/201271en?language=en_US
    ======
    The other dump file I checked - iaStor.sys
    http://www.systemlookup.com/search.php?type=filename&search=iaStor.sys&s=
    Check Intel updates.
    http://www.intel.com/p/en_US/support/detect
     
  6. lathanan

    lathanan Thread Starter

    Joined:
    May 26, 2015
    Messages:
    4
    Sorry for the delay in replying/updating. Strangely, I did not do anything to solve this issue, but this seems to have been resolved automatically. I guess, it must have something to do with Windows updates. There has been no further BSOD or any other tech issues.


    Thanks.
     
    Last edited: Jun 5, 2015
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,785
    (y) thanks for the update.
     
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - Solved Frequent BSOD
  1. ozegirl
    Replies:
    10
    Views:
    2,350
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1148857

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice