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Solved: Frequent freezes and unresponsiveness

Discussion in 'Windows XP' started by Buzzinator, Jan 27, 2011.

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  1. Buzzinator

    Buzzinator Thread Starter

    Joined:
    Jul 22, 2009
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    Windows XP Home Edition Version 2002, Service Pack 3 A few months ago I started a thread about the same problem. Turns out I had way too many stuff running in the background under "Logon," so disabling some of them solved the issue. However, now it's back and greater than ever. I figured it might just be with certain high memory-usage programs I'm using, but that is clearly not the case. Basically, when my computer decides to go into freeze/unresponsive mode, whatever program I'm using just halts. Heck, I can't even ctrl+alt+delete. 1-2 minutes later, it unfreezes, only to do it again a few seconds later most of the times. It's really frustrating and I want to know what's behind it. I've already tried all sorts of scans, disk cleanup, checked to see if there's any more startup programs I can disable..... still nothing. Thanks in advance!
     
  2. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    How much memory do you have in your computer and how much is being used when it freezes. How large is your hard drive and how much free space is available?
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    Submit a HiJackThis log here so we can see what's auto-loading and running in the background and if any obvious problems are present.

    ---------------------------------------------------------------
     
  4. Buzzinator

    Buzzinator Thread Starter

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    @Rockn: 2.80 GHz, 2 GB of RAM.... In terms of my hard drive, I had 870 GB of free space out of 931 GB.

    @flavallee: [edited] log is below
     
  5. flavallee

    flavallee Trusted Advisor

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    Your log can't be read because it's all running together, so it needs to be re-submitted.

    Open Notepad, make sure that Format - Word Wrap is checked, then close it.

    Start HiJackThis, run another scan, save the new log, then submit it here.

    --------------------------------------------------------------
     
  6. Buzzinator

    Buzzinator Thread Starter

    Joined:
    Jul 22, 2009
    Messages:
    56
    Oops, my apologies. Let's try this again..

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 3:17:46 PM, on 1/27/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.17091)
    Boot mode: Normal

    Running processes:
    H:\WINDOWS\System32\smss.exe
    H:\WINDOWS\system32\winlogon.exe
    H:\WINDOWS\system32\services.exe
    H:\WINDOWS\system32\lsass.exe
    H:\WINDOWS\system32\nvsvc32.exe
    H:\WINDOWS\system32\svchost.exe
    h:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
    H:\WINDOWS\System32\svchost.exe
    H:\WINDOWS\system32\spoolsv.exe
    H:\WINDOWS\Explorer.EXE
    H:\Program Files\HP Wireless Keyboard\KMaestro.exe
    H:\Program Files\LogMeIn Hamachi\hamachi-2-ui.exe
    H:\Program Files\Microsoft IntelliType Pro\itype.exe
    H:\Program Files\Microsoft Security Client\msseces.exe
    H:\WINDOWS\system32\RUNDLL32.EXE
    H:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    H:\Program Files\Windows Live\Messenger\msnmsgr.exe
    H:\Program Files\Greenshot\Greenshot.exe
    H:\WINDOWS\system32\ctfmon.exe
    H:\Program Files\Messenger\msmsgs.exe
    H:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
    H:\Program Files\LSI SoftModem\agrsmsvc.exe
    H:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    H:\Program Files\Bonjour\mDNSResponder.exe
    H:\Program Files\LogMeIn Hamachi\hamachi-2.exe
    H:\Program Files\Java\jre6\bin\jqs.exe
    H:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    H:\WINDOWS\system32\svchost.exe
    H:\WINDOWS\system32\wscntfy.exe
    H:\Program Files\Windows Live\Contacts\wlcomm.exe
    H:\Documents and Settings\Eddie\Desktop\Transformice.exe
    H:\Program Files\Mozilla Firefox\firefox.exe
    H:\Program Files\Mozilla Firefox\plugin-container.exe
    H:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - H:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - H:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - H:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - H:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [BtcMaestro] "H:\Program Files\HP Wireless Keyboard\KMaestro.exe"
    O4 - HKLM\..\Run: [LogMeIn Hamachi Ui] "H:\Program Files\LogMeIn Hamachi\hamachi-2-ui.exe" --auto-start
    O4 - HKLM\..\Run: [itype] "H:\Program Files\Microsoft IntelliType Pro\itype.exe"
    O4 - HKLM\..\Run: [MSC] "h:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
    O4 - HKCU\..\Run: [SUPERAntiSpyware] H:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [msnmsgr] "H:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [Greenshot] "H:\Program Files\Greenshot\Greenshot.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] H:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "H:\Program Files\Messenger\msmsgs.exe" /background
    O4 - S-1-5-18 Startup: AutorunsDisabled (User 'SYSTEM')
    O4 - S-1-5-18 Startup: Captus.lnk = H:\Program Files\Softario\Captus\Captus.exe (User 'SYSTEM')
    O4 - .DEFAULT Startup: AutorunsDisabled (User 'Default user')
    O4 - .DEFAULT Startup: Captus.lnk = H:\Program Files\Softario\Captus\Captus.exe (User 'Default user')
    O4 - Startup: AutorunsDisabled
    O4 - Startup: Captus.lnk = H:\Program Files\Softario\Captus\Captus.exe
    O4 - Global Startup: AutorunsDisabled
    O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - H:\Program Files\PokerStars\PokerStarsUpdate.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - H:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - H:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - H:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - H:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/MessengerGamesContent/GameContent/Default/uno1/GAME_UNO1.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1257211239936
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O20 - Winlogon Notify: !SASWinLogon - H:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - H:\Program Files\LSI SoftModem\agrsmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - H:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - H:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: LogMeIn Hamachi 2.0 Tunneling Engine (Hamachi2Svc) - LogMeIn Inc. - H:\Program Files\LogMeIn Hamachi\hamachi-2.exe
    O23 - Service: iPod Service - Apple Inc. - H:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - H:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - H:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - H:\WINDOWS\system32\nvsvc32.exe

    --
    End of file - 6603 bytes
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,979
    First Name:
    Frank
    You've got software for both a HP keyboard and a Microsoft keyboard auto-loading and running in the background. Which keyboard are you using?

    If you're using the free versison of SUPERAntiSpyware, it doesn't need to auto-load and run in the background because the free version doesn't have "real time" monitoring.

    You've both Windows Messenger and Windows Live Messenger auto-loading and running in the background. I'm sure you're not using Windows Messenger - which is very outdated and was replaced first by MSN Messenger and then by Windows Live Messenger. Go into its Tools - Options - Preferences settings and uncheck the commands that tell it to load when Windows starts and when you're connected to the Internet.

    I have no idea what Greenshot and Softario Captus are for, but they probably don't need to auto-load and run in the background.

    Java Quick Starter and NVIDIA Display Driver Service can both have their "startup type" changed from Automatic to Manual.

    ---------------------------------------------------------

    When was the last time that you deleted the contents of these 2 temp folders?

    C:\WINDOWS\Temp

    C:\Documents And Settings\(Username)\Local Settings\Temp


    It's all junk and is a good place for "nasties" to hide. If a few files resist deletion, that's normal. Leave them alone and delete everything else.

    (Note: Your log shows that Windows XP SP3 is installed in the H:\ directory instead of the C:\ directory. If that's the case, then locate those temp folders in the H:\ directory.)

    ---------------------------------------------------------
     
  8. Buzzinator

    Buzzinator Thread Starter

    Joined:
    Jul 22, 2009
    Messages:
    56
    I've disabled the auto-load for SUPERAntiSpyware and Windows Messenger as you've noted. Same for Captus/Greenshot. I can't seem to find Java Quick Starter and NVIDIA Display Driver Service... which tab do they fall under or what is the name of their autorun entries?

    My hard drive is actually under H:/ instead of the common C:/, not sure why.

    I've cleaned out both of the temp folders are you requested. Just a quick question, does Disk Cleanup clean out either of these folders?

    Anyways, thanks for your patience, I'll see how it goes within the next day or so.
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,979
    First Name:
    Frank
    Go to Start - Run - SERVICES.MSC - OK.

    Double-click each entry to open its properties window.

    Change "startup type" to Manual, then click Apply - OK.

    Restart the computer.

    -----------------------------------------------------------------
     
  10. Buzzinator

    Buzzinator Thread Starter

    Joined:
    Jul 22, 2009
    Messages:
    56
    Well, it's been a couple days, and I'm still getting the same amount of freezes and unresponsiveness. Could anything else be causing this? I'm still kind of skeptical that it may be a virus or something, even though my scans show otherwise.
     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,979
    First Name:
    Frank
    Download and install the free version of

    Malwarebytes Anti-Malware 1.50.1.1100

    SUPERAntiSpyware 4.48.0.1000

    then restart the computer, then follow these instructions carefully and completely:

    Start Malwarebytes Anti-Malware.

    Click "Updates(tab) - Check for Updates".

    When the definition files have updated, click "OK".

    Click "Scanner(tab) - Perform quick scan - Scan".

    If infections are found during the scan, the number of infections will be highlighted in red.

    When the scan is finished, click "Show Results".

    Make sure that everything is selected, then click "Remove Selected".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start Malwarebytes Anti-Malware again.

    Click "Logs"(tab).

    Highlight the scan log entry, then click "Open".

    When the scan log appears in Notepad, copy-and-paste it here.

    Start SUPERAntiSpyware.

    Click "Check for Updates".

    When the definition files have updated, click "Close".

    Click "Scan your Computer - Perform Quick Scan - Next".

    If infections or problems are found during the scan, a list will appear.

    When the scan is finished and the scan summary window appears, click "OK".

    Make sure that everything in the list is selected, then click "Next".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start SUPERAntiSpyware again.

    Click "Preferences - Statistics/Logs"(tab).

    Highlight the scan log entry, then click "View Log".

    When the scan log appears in Notepad, copy-and-paste it here.

    ---------------------------------------------------------------

    I'm aware you already have SUPERAntiSpyware installed, but I don't know if it's the current version.

    If it is, then just download and install Malwarebytes Anti-Malware.

    --------------------------------------------------------------
     
  12. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Is your computer freezing just the same in Safe Mode?
     
  13. Buzzinator

    Buzzinator Thread Starter

    Joined:
    Jul 22, 2009
    Messages:
    56
    Malwarebytes' Anti-Malware 1.50.1.1100
    www.malwarebytes.org

    Database version: 5655

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 7.0.5730.13

    2/1/2011 12:31:00 PM
    mbam-log-2011-02-01 (12-31-00).txt

    Scan type: Quick scan
    Objects scanned: 147936
    Time elapsed: 4 minute(s), 30 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)
    _________
    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 01/02/2011 at 12:22 PM

    Application Version : 4.47.1000

    Core Rules Database Version : 6114
    Trace Rules Database Version: 3926

    Scan type : Quick Scan
    Total Scan Time : 00:27:25

    Memory items scanned : 483
    Memory threats detected : 0
    Registry items scanned : 1542
    Registry threats detected : 0
    File items scanned : 15773
    File threats detected : 7

    Adware.Tracking Cookie
    H:\Documents and Settings\Eddie\Cookies\[email protected][1].txt
    H:\Documents and Settings\Eddie\Cookies\[email protected][2].txt
    H:\Documents and Settings\Eddie\Cookies\[email protected][1].txt
    H:\Documents and Settings\Eddie\Cookies\[email protected][2].txt
    H:\Documents and Settings\Eddie\Cookies\[email protected][2].txt
    media.mtvnservices.com [ H:\Documents and Settings\Eddie\Application Data\Macromedia\Flash Player\#SharedObjects\BWY5KNRZ ]
    secure-us.imrworldwide.com [ H:\Documents and Settings\Eddie\Application Data\Macromedia\Flash Player\#SharedObjects\BWY5KNRZ ]
    _____________
    @Phantom010: Yes, my computer experiences the same issues in Safe Mode.
     
  14. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    Looks more like a hardware issue. Perhaps bad sectors on the hard drive or bad RAM...

    Try a chkdsk /r.
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
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    First Name:
    Frank
    I'm curious as to why Windows XP is installed in the H:\ directory.

    Open the MY COMPUTER main window.

    What are the drive letters and their names that are listed there?

    ---------------------------------------------------------------
     
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