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Solved: Friend's computer freezing up.

Discussion in 'Windows 7' started by Merkath, May 27, 2012.

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  1. Merkath

    Merkath Thread Starter

    Joined:
    May 27, 2012
    Messages:
    12
    Hello!

    My friend is having some problems with her computer and I'm posting here on her behalf.

    The computer is somewhat slow overall and Windows doesn't seem to be able to update itself properly. At some point during use the computer tends to freeze up completely and has to be restarted by holding down the power button.

    She had some similar problems way earlier, which were seemingly fixed by re-installing windows. At that time we ran memtest, furmark, prime95 as well as some HDD self tests to see that it wasn't a hardware problem.
    I thought the problem might be with her hard drive breaking down (I've had the same model break twice and my other friend had his HDD of the same model breaking as well), but I thought that I'd ask here first. Her antivirus and malware scans come up clean.

    I don't remember her specific specs, but I can ask for those if they are needed. These are what I remember from the top of my head:

    Asus P8P67
    Intel i5-2500K
    8GB DDR3 1600MHz
    Nvidia GTX 560 Ti


    Here's her HiJackThis log:


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 23:00:03, on 27.5.2012
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v8.00 (8.00.7601.17514)
    Boot mode: Normal

    Running processes:
    D:\Games\Steam\Steam.exe
    C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
    C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files (x86)\Winamp\winampa.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
    C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\SysWOW64\rundll32.exe
    C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Bing Bar Helper - {1dad3af3-ef2f-4f64-ac4b-11789189fcb6} - C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BingExt.dll
    O2 - BHO: Zonealarm Helper Object - {2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C} - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.5.23.8\bh\zonealarm.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
    O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O3 - Toolbar: Bing Bar - {eec0f710-38b5-4aba-99bf-ec87564a4e13} - "C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BingExt.dll" (file missing)
    O3 - Toolbar: ZoneAlarm Security Toolbar - {438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59} - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.5.23.8\zonealarmTlbr.dll
    O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.dll
    O4 - HKLM\..\Run: [ZoneAlarm] "C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe"
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [KiesTrayAgent] C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
    O4 - HKCU\..\Run: [Steam] "D:\Games\Steam\Steam.exe" -silent
    O4 - HKCU\..\Run: [Google Update] "C:\Users\Johanna\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [KiesPDLR] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" /MINIMIZED
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-21-26351958-1042761492-3598149995-1001\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
    O4 - HKUS\S-1-5-21-26351958-1042761492-3598149995-1001\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - d:\games\steam\steamapps\common\dragon age origins\bin_ship\DAUpdaterSvc.Service.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: ZoneAlarm LTD Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
    O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
    O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Program Files (x86)\CheckPoint\ZoneAlarm\vsmon.exe
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 11491 bytes

    Thanks for any help you might offer!
     
  2. black-wolf

    black-wolf

    Joined:
    Aug 8, 2008
    Messages:
    2,820
    Try getting rid of Zone Alarm. It can cause issues and may be conflicting with Avast.
     
  3. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,058
    Download.
    MalwareBytes and SuperAntiSpyware to your desktop.
    Download the Free versions of both programs.

    MalwareBytes

    SuperAntiSpyware

    Once they are downloaded to your desktop.
    Close all open browser windows.

    MalwareBytes
    Click on the Install icon - allow it to update during the install process.

    Start Malwarebytes Anti-Malware.
    Click on Scanner > then quick scan > then Scan.
    Any infections or problems will be highlighted in red.
    After the scan is finished - Click - Show Results.
    Check that all entries are selected.
    Click - Remove Selected.
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start Malwarebytes again.
    Click on the Logs Tab.
    Highlight the scan log entry.
    Click - Open.
    The scan log will appear in Notepad.
    Copy and paste it in your next post.

    SuperAntiSpyware
    Click on the install icon - allow it to update during the install process.
    Select the Quick Scan option.
    Click Scan your Computer.
    Any infections or problems will be highlighted in red.
    After the scan is finished.
    Click Continue.
    Check that everything is listed.
    Click Remove Threats.
    Click OK - then click Finish
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start SuperAntiSpyware again.
    Click View Scan Logs.
    Highlight the scan log entry.
    Click - View Selected Log.
    The scan log will appear in Notepad.
    Copy and paste in your next post.
     
  4. Merkath

    Merkath Thread Starter

    Joined:
    May 27, 2012
    Messages:
    12
    Logs here:


    Malwarebytes Anti-Malware (Trial) 1.61.0.1400
    www.malwarebytes.org

    Database version: v2012.05.28.04

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 8.0.7601.17514
    Johanna :: DEMONSPAWN [administrator]

    Protection: Enabled

    28.5.2012 20:51:53
    mbam-log-2012-05-28 (20-51-53).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 219923
    Time elapsed: 3 minute(s), 3 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)




    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 05/28/2012 at 09:01 PM

    Application Version : 5.0.1150

    Core Rules Database Version : 8650
    Trace Rules Database Version: 6462

    Scan type : Quick Scan
    Total Scan Time : 00:02:43

    Operating System Information
    Windows 7 Ultimate 64-bit, Service Pack 1 (Build 6.01.7601)
    UAC Off - Administrator

    Memory items scanned : 583
    Memory threats detected : 0
    Registry items scanned : 58184
    Registry threats detected : 0
    File items scanned : 10572
    File threats detected : 51

    Adware.Tracking Cookie
    C:\Users\Johanna\AppData\Roaming\Microsoft\Windows\Cookies\DGIBPS52.txt [ /doubleclick.net ]
    C:\Users\Johanna\AppData\Roaming\Microsoft\Windows\Cookies\P87O7JFZ.txt [ /atdmt.com ]
    C:\USERS\JOHANNA\Cookies\P87O7JFZ.txt [ Cookie:[email protected]/ ]
    .2o7.net [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .2o7.net [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    accounts.google.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    accounts.google.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .imrworldwide.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .imrworldwide.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .dmtracker.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .getclicky.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .static.getclicky.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    in.getclicky.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .statcounter.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .eaeacom.112.2o7.net [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .account.swtor.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .ar.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .advertising.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .advertising.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .legolas-media.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .legolas-media.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .legolas-media.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .legolas-media.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .legolas-media.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .2o7.net [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .serving-sys.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    stat.iltalehti.fi [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    dc.tremormedia.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .doubleclick.net [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
    .doubleclick.net [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
     
  5. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,058
    uTorrent is installed, which will add to the chance of an infection.

    Post the uninstall log from Hjt log
    Start HiJackThis.
    Click > Open The Misc Tools Section button.
    Click > Open Uninstall Manager.
    Click > Save List.
    Save the uninstall list file on your desktop.
    It will then open in Notepad.
    Copy-and-Paste the uninstall list in the reply box.
     
  6. Merkath

    Merkath Thread Starter

    Joined:
    May 27, 2012
    Messages:
    12
    Here:

    µTorrent
    Adobe Reader X (10.1.3) - Suomi
    AlternativA
    Assassin's Creed
    avast! Free Antivirus
    Bing Bar
    Botanicula
    Cave Story+
    Chantelise
    Combined Community Codec Pack 2011-11-11
    D3DX10
    Day of Defeat: Source
    Dear Esther
    Deus Ex: Human Revolution
    Deus Ex: Human Revolution - The Missing Link
    Diablo III
    Diner Dash: Hometown Hero
    Dracula: Origin
    Dragon Age: Origins
    Dungeons of Dredmor
    Façade
    Forsaken World
    Gemini Rue
    GIGABYTE VGA @BIOS
    Hector: Ep 1
    Hector: Ep 2
    Hector: Ep 3
    HiJackThis
    Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678)
    HP Deskjet 1050 J410 series Help
    HP Photo Creations
    HP Update
    Indiana Jones and the Last Crusade
    Java(TM) 6 Update 31
    Junk Mail filter update
    Lara Croft and the Guardian of Light
    Left 4 Dead
    Left 4 Dead 2
    Lego Harry Potter
    Lego Star Wars Saga
    Loom
    Lume
    Machinarium
    Magicka
    Malwarebytes' Anti-Malware
    Mass Effect
    Mass Effect 2
    Mass Effect™ 3
    Mesh Runtime
    Messenger Companion
    Messenger-kumppani
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Games for Windows Marketplace
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft XNA Framework Redistributable 4.0
    Might & Magic ® Heroes ® VI
    MSVCRT
    MSVCRT_amd64
    Mumble 1.2.3
    NVIDIA PhysX
    NVIDIA Stereoscopic 3D Driver
    OpenAL
    Opera 11.64
    Origin
    Poker Night at the Inventory
    Portal
    Portal 2
    Prince of Persia: The Sands of Time
    Project64 1.6
    Psychonauts
    Rayman Origins Demo
    Realtek Ethernet Controller Driver
    Recettear: An Item Shop's Tale
    Samorost 2
    Samsung Kies
    Samsung Kies
    Sanctum
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Sequence
    Sid Meier's Civilization V
    Star Wars: Knights of the Old Republic
    Star Wars: The Old Republic
    Steam
    Still Life
    Super Monday Night Combat
    Team Fortress 2
    The Book Of Unwritten Tales version 1.03
    The Dig
    The Elder Scrolls V: Skyrim
    The Tiny Bang Story
    The Witcher 2
    The Witcher: Enhanced Edition
    Tomb Raider: Anniversary
    Torchlight 2 Beta
    Trine
    Ubisoft Game Launcher
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2600217)
    Vampire: The Masquerade - Bloodlines
    VC 9.0 Runtime
    Winamp
    Windosill
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Installer
    Windows Live Mail
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Meshin etäyhteyksien ActiveX-komponentti
    Windows Live Messenger
    Windows Live Messenger
    Windows Live Messenger
    Windows Live Messenger Companion Core
    Windows Live Movie Maker
    Windows Live Movie Maker
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Common
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer Resources
    Windows Live Writer Resources
    Windows Liven asennustyökalu
    Windows Liven asennustyökalu
    Windows Liven sähköposti
    Windows Liven valokuvavalikoima
    ZoneAlarm Antivirus
    ZoneAlarm Firewall
    ZoneAlarm Free Antivirus + Firewall
    ZoneAlarm Security
    ZoneAlarm Security Toolbar
     
  7. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,058
    ZoneAlarm that is installed is not just their Firewall but also their Anti-Virus program.
    Avast is also installed - 2 Anti-virus programs will not add to the protection but the opposite as they try and read and protect the Pc files etc.

    One needs to be uninstalled - for me, ZoneAlarm would have to go.
    Uninstall using Add - Remove programs.
    The Pc will immediately speed up.

    So too with µTorrent - uninstall it.
     
  8. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,058
    Start > Search Box > Type
    msconfig

    Click on the Start up tab.
    Write down carefully what is listed and post the list here.

    Or post a screen shot of all entries in the Start up tab.

    -----

    Right click My Computer > Properties.
    What is listed under the System?

    Or post a screenshot.
     
  9. Merkath

    Merkath Thread Starter

    Joined:
    May 27, 2012
    Messages:
    12
    Ah, that is an old log that she gave me earlier, ZoneAlarm is now unistalled and Malwarebytes and SUPER Antispyware are installed.

    New one here:


    µTorrent
    Adobe Reader X (10.1.3) - Suomi
    AlternativA
    Assassin's Creed
    avast! Free Antivirus
    Bing Bar
    Botanicula
    Cave Story+
    Chantelise
    Combined Community Codec Pack 2011-11-11
    D3DX10
    Day of Defeat: Source
    Dear Esther
    Deus Ex: Human Revolution
    Deus Ex: Human Revolution - The Missing Link
    Diablo III
    Diner Dash: Hometown Hero
    Dracula: Origin
    Dragon Age: Origins
    Dungeons of Dredmor
    Façade
    Forsaken World
    Gemini Rue
    GIGABYTE VGA @BIOS
    Hector: Ep 1
    Hector: Ep 2
    Hector: Ep 3
    HiJackThis
    Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678)
    HP Deskjet 1050 J410 series Help
    HP Photo Creations
    HP Update
    Indiana Jones and the Last Crusade
    Java(TM) 6 Update 31
    Junk Mail filter update
    Lara Croft and the Guardian of Light
    Left 4 Dead
    Left 4 Dead 2
    Lego Harry Potter
    Lego Star Wars Saga
    Loom
    Lume
    Machinarium
    Magicka
    Malwarebytes Anti-Malware version 1.61.0.1400
    Mass Effect
    Mass Effect 2
    Mass Effect™ 3
    Mesh Runtime
    Messenger Companion
    Messenger-kumppani
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Games for Windows Marketplace
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft XNA Framework Redistributable 4.0
    Might & Magic ® Heroes ® VI
    MSVCRT
    MSVCRT_amd64
    Mumble 1.2.3
    NVIDIA PhysX
    NVIDIA Stereoscopic 3D Driver
    OpenAL
    Opera 11.64
    Origin
    Poker Night at the Inventory
    Portal
    Portal 2
    Prince of Persia: The Sands of Time
    Project64 1.6
    Psychonauts
    Rayman Origins Demo
    Realtek Ethernet Controller Driver
    Recettear: An Item Shop's Tale
    Samorost 2
    Samsung Kies
    Samsung Kies
    Sanctum
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Sequence
    Sid Meier's Civilization V
    Star Wars: Knights of the Old Republic
    Star Wars: The Old Republic
    Steam
    Still Life
    Super Monday Night Combat
    Team Fortress 2
    The Book Of Unwritten Tales version 1.03
    The Dig
    The Elder Scrolls V: Skyrim
    The Tiny Bang Story
    The Witcher 2
    The Witcher: Enhanced Edition
    Tomb Raider: Anniversary
    Torchlight 2 Beta
    Trine
    Ubisoft Game Launcher
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2600217)
    Vampire: The Masquerade - Bloodlines
    VC 9.0 Runtime
    Winamp
    Windosill
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Installer
    Windows Live Mail
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Meshin etäyhteyksien ActiveX-komponentti
    Windows Live Messenger
    Windows Live Messenger
    Windows Live Messenger
    Windows Live Messenger Companion Core
    Windows Live Movie Maker
    Windows Live Movie Maker
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Common
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer
    Windows Live Writer Resources
    Windows Live Writer Resources
    Windows Liven asennustyökalu
    Windows Liven asennustyökalu
    Windows Liven sähköposti
    Windows Liven valokuvavalikoima
    World of Warcraft
     
  10. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,058
  11. Merkath

    Merkath Thread Starter

    Joined:
    May 27, 2012
    Messages:
    12
    Avast is still the fifth one on the list?

    Screenshots

    [​IMG]

    [​IMG]
     
  12. Merkath

    Merkath Thread Starter

    Joined:
    May 27, 2012
    Messages:
    12
    She says that she has automatic updates on and they seem to install fine, but after restarting some updates are still on the list.

    Here are the updates that don't install:

    [​IMG]
     
  13. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,058
    Start > Search Box > Type
    msconfig
    Untick all entries Except

    Avast

    Apply > Ok > Reboot your Pc.

    The System Configuration Utility box appear on retstart - saying changes have been made.
    Tick the box on the lower left and then OK.

    Any entry can be re-enabled using msconfig - if it needs to be

    Windows Updates - none are showing except NET Framework.
    Try installing just a few at a time.
    Check if they download and then install at shutdown - the Pc will turn off after installing the updates, do not interrupt the installation.
    Let us the the result.

    ----

    Right click My Computer > Properties.
    What is listed under the System?
    Or post a screenshot.
     
  14. Merkath

    Merkath Thread Starter

    Joined:
    May 27, 2012
    Messages:
    12
    Same updates still show up after restart.

    [​IMG]

    And here's her update history:

    [​IMG]

    She'll try stressing the machine for a while to see if it still tends to freeze.
     
  15. Merkath

    Merkath Thread Starter

    Joined:
    May 27, 2012
    Messages:
    12
    Computer still freezes.
    After booting her computer up, windows starts up to a black screen, no desktop. Se can move the cursor, but cannot open any programs from the control panel.
     
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