1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Friends computer has major freezing problems.

Discussion in 'Windows 7' started by hisbeauty4ashes, Feb 24, 2013.

Thread Status:
Not open for further replies.
Advertisement
  1. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

    Joined:
    Oct 27, 2009
    Messages:
    1,474
    Hi I am helping my friend with her computer, she has Windows 7 Home Premeum 64 bit. Her compter freezes really bad. We have ran both Malware bytes and Super Antispyware and nothing shows up. So I ran a Hijack this scan.I hope you will be able to help us with this issue.

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 7:41:56 PM, on 2/24/2013
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v9.00 (9.00.8112.16464)
    Boot mode: Normal
    Running processes:
    C:\Program Files (x86)\AVG\AVG2013\avgui.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_149_ActiveX.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
    C:\Windows\SysWOW64\DllHost.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv55c&r=27361210m415l04h4z135a48n2j246
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv55c&r=27361210m415l04h4z135a48n2j246
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv55c&r=27361210m415l04h4z135a48n2j246
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe,
    O2 - BHO: (no name) - MRI_DISABLED - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\12.2.5.4\AVG Secure Search_toolbar.dll
    O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
    O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\12.2.5.4\AVG Secure Search_toolbar.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
    O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - .DEFAULT User Startup: Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\12.2.6\ViProtocol.dll
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Dritek WMI Service (DsiWMIService) - Dritek System Inc. - C:\Program Files (x86)\Launch Manager\dsiwmis.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: GREGService - Acer Incorporated - C:\Program Files (x86)\Gateway\Registration\GREGsvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
    O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: NTI IScheduleSvc - NewTech Infosystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    O23 - Service: Updater Service - Acer Group - C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: vToolbarUpdater12.2.6 - Unknown owner - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\12.2.6\ToolbarUpdater.exe
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    --
    End of file - 11833 bytes
     
  2. captainron276

    captainron276

    Joined:
    Sep 11, 2010
    Messages:
    3,930
    First Name:
    Ron
    To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

    Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.
     
  3. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

    Joined:
    Oct 27, 2009
    Messages:
    1,474
    This is a Gateway Windows 7 Home Premium 64Bit. I will download that link and share the info in bit.

    Thanks
     
  4. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

    Joined:
    Oct 27, 2009
    Messages:
    1,474
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Pentium(R) CPU P6100 @ 2.00GHz, Intel64 Family 6 Model 37 Stepping 5
    Processor Count: 2
    RAM: 2806 Mb
    Graphics Card: Intel(R) HD Graphics, 1275 Mb
    Hard Drives: C: Total - 291830 MB, Free - 248569 MB;
    Motherboard: Gateway, NV55C
    Antivirus: AVG Anti-Virus Free Edition 2013, Updated and Enabled
     
  5. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    his :
    Please provide the model & model # of your friend's Gateway.

    If you suspect malware, please read the stickies at
    http://forums.techguy.org/54-virus-other-malware-removal/

    If you do not suspect malware:
    When did the computer last work well? When did the problem begin? Sometimes the exact date is important.

    What changed; a hardware or software installation or removal; an update to W7 [ check your W7 update history ] or update to your anti malware or other antimalware program / programs ]; an update to Java or an Adobe program for example?

    During which activites?

    1st troubleshooting
    Boot to safe mode.
    http://www.sevenforums.com/tutorials/69585-safe-mode.html
    Test

    RF123
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,811
    First Name:
    Frank
    Gateway NV55C Notebook

    ------------------------------------------------------

    Trend Micro HiJackThis 2.0.4 doesn't work properly and display accurately with Windows 64-bit, so its log isn't helpful.

    -----------------------------------------------------
     
  7. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Please aswer the questions in post 5 and also Please go Here and follow the instructions to run DDS, then Copy and Paste both the logs into your next reply.
     
  8. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

    Joined:
    Oct 27, 2009
    Messages:
    1,474
    First off it is a Gateway NV55C. The situation started a few weeks ago. My roommate has no clue as to what happened to cause this situation. So we are trying to get to the bottom of it.
     
  9. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

    Joined:
    Oct 27, 2009
    Messages:
    1,474
    Okay wow it is hardly even letting me get on the webpage. It took me a half hour to get online on her IE it keeps freezing and not wanting to work and she has nothing else downloaded so I will try and download another browser. Anyway I will try and see if I can download Mark what you are asking me to do. Thanks so much for your time and patients.
     
  10. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

    Joined:
    Oct 27, 2009
    Messages:
    1,474
    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 9.0.8112.16464
    Run by Owner at 12:00:21 on 2013-02-25
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2807.1568 [GMT -6:00]
    .
    AV: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
    .
    ============== Running Processes ===============
    .
    C:\PROGRA~2\AVG\AVG2013\avgrsa.exe
    C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
    C:\Windows\system32\taskhost.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Windows\system32\Dwm.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Windows\Explorer.EXE
    C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
    C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files (x86)\Launch Manager\dsiwmis.exe
    C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
    C:\Program Files (x86)\Gateway\Registration\GREGsvc.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
    C:\Program Files (x86)\AVG\AVG2013\avgui.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
    C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files (x86)\AVG\AVG2013\avgemca.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\System32\svchost.exe -k LocalServicePeerNet
    C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Windows\system32\LogonUI.exe
    C:\Program Files (x86)\Windows Live\Companion\companionuser.exe
    C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_149_ActiveX.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.yahoo.com/
    uDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv55c&r=27361210m415l04h4z135a48n2j246
    mStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv55c&r=27361210m415l04h4z135a48n2j246
    mDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv55c&r=27361210m415l04h4z135a48n2j246
    mWinlogon: Userinit = userinit.exe,
    BHO: MRI_DISABLED - <orphaned>
    BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\12.2.5.4\AVG Secure Search_toolbar.dll
    BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
    TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    TB: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\12.2.5.4\AVG Secure Search_toolbar.dll
    TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000
    IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105
    IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    TCP: NameServer = 192.168.1.254
    TCP: Interfaces\{8192C47F-6A1B-475D-A522-A47F112D10F0} : DHCPNameServer = 168.95.1.1
    TCP: Interfaces\{BE4908DB-AF2E-430C-B843-A5C1E09661EA} : DHCPNameServer = 192.168.1.254
    TCP: Interfaces\{BE4908DB-AF2E-430C-B843-A5C1E09661EA}\2375942554834343 : DHCPNameServer = 192.168.1.254
    TCP: Interfaces\{BE4908DB-AF2E-430C-B843-A5C1E09661EA}\7756374756C6C633430393 : DHCPNameServer = 10.0.0.1
    Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\12.2.6\ViProtocol.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    SSODL: WebCheck - <orphaned>
    x64-mStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv55c&r=27361210m415l04h4z135a48n2j246
    x64-mDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv55c&r=27361210m415l04h4z135a48n2j246
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
    x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
    x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
    x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-Notify: igfxcui - igfxdev.dll
    x64-SSODL: WebCheck - <orphaned>
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2012-10-15 63328]
    R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2012-9-21 225120]
    R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2012-11-15 111968]
    R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2012-9-14 40800]
    R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2012-10-22 154464]
    R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2012-10-2 185696]
    R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2012-9-21 200032]
    R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2012-9-8 31080]
    R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
    R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
    R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE [2011-8-11 140672]
    R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2012-11-15 5814904]
    R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2012-10-22 196664]
    R2 DsiWMIService;Dritek WMI Service;C:\Program Files (x86)\Launch Manager\dsiwmis.exe [2010-7-23 321104]
    R2 ePowerSvc;Acer ePower Service;C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe [2010-10-20 868896]
    R2 GREGService;GREGService;C:\Program Files (x86)\Gateway\Registration\GREGsvc.exe [2010-1-8 23584]
    R2 IAStorDataMgrSvc;Intel(R) Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-7-23 13336]
    R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-12-1 398184]
    R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-12-1 682344]
    R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe [2010-5-24 255744]
    R2 UNS;Intel(R) Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2010-7-23 2320920]
    R2 Updater Service;Updater Service;C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe [2010-7-23 243232]
    R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-7-23 56344]
    R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2010-7-23 158976]
    R3 IntcDAud;Intel(R) Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-7-23 271872]
    R3 k57nd60a;Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0;C:\Windows\System32\drivers\k57nd60a.sys [2010-5-15 384040]
    R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2012-9-8 24176]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2011-1-1 48488]
    S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23 1493352]
    S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-7-23 246304]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-7-11 59392]
    S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-9-28 53760]
    S3 vToolbarUpdater12.2.6;vToolbarUpdater12.2.6;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\12.2.6\ToolbarUpdater.exe [2012-9-8 722528]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-12-20 1255736]
    S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
    .
    =============== Created Last 30 ================
    .
    2013-02-25 01:40:56 388096 ----a-r- C:\Users\Owner\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
    2013-02-25 01:40:55 -------- d-----w- C:\Program Files (x86)\Trend Micro
    2013-02-19 20:12:53 -------- d-----w- C:\Users\Owner\AppData\Local\{C20E8FE6-EEFD-4873-832A-0DB8705BFA19}
    2013-02-19 18:58:59 -------- d-sh--w- C:\found.001
    2013-02-19 18:25:05 996352 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll
    2013-02-19 18:25:05 768000 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll
    2013-02-13 19:24:30 5553512 ----a-w- C:\Windows\System32\ntoskrnl.exe
    2013-02-13 19:24:28 3967848 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
    2013-02-13 19:24:26 3913064 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
    2013-02-13 19:24:10 3153408 ----a-w- C:\Windows\System32\win32k.sys
    2013-02-13 19:24:08 215040 ----a-w- C:\Windows\System32\winsrv.dll
    2013-02-13 19:24:07 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
    2013-02-13 19:24:07 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
    2013-02-13 19:24:07 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
    2013-02-13 19:24:07 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
    2013-02-13 19:24:04 2048 ----a-w- C:\Windows\SysWow64\user.exe
    2013-02-13 19:24:00 1913192 ----a-w- C:\Windows\System32\drivers\tcpip.sys
    2013-02-13 19:23:59 288088 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS
    2013-02-10 16:11:22 -------- d-----w- C:\Users\Owner\AppData\Local\Programs
    2013-01-28 19:00:26 -------- d-----w- C:\ProgramData\AVG January 2013 Campaign
    .
    ==================== Find3M ====================
    .
    2013-02-09 20:05:38 74096 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2013-02-09 20:05:38 697712 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2013-01-09 01:19:09 2312704 ----a-w- C:\Windows\System32\jscript9.dll
    2013-01-09 01:12:03 1392128 ----a-w- C:\Windows\System32\wininet.dll
    2013-01-09 01:11:06 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
    2013-01-09 01:07:51 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
    2013-01-09 01:07:47 599040 ----a-w- C:\Windows\System32\vbscript.dll
    2013-01-09 01:04:42 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
    2013-01-08 22:11:21 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
    2013-01-08 22:03:20 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
    2013-01-08 22:03:12 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
    2013-01-08 21:59:02 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
    2013-01-08 21:58:29 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
    2013-01-08 21:56:23 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2013-01-04 04:43:21 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
    2012-12-16 17:11:22 46080 ----a-w- C:\Windows\System32\atmlib.dll
    2012-12-16 14:45:03 367616 ----a-w- C:\Windows\System32\atmfd.dll
    2012-12-16 14:13:28 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll
    2012-12-16 14:13:20 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
    2012-12-14 22:49:28 24176 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2012-12-07 13:20:16 441856 ----a-w- C:\Windows\System32\Wpc.dll
    2012-12-07 13:15:31 2746368 ----a-w- C:\Windows\System32\gameux.dll
    2012-12-07 12:26:17 308736 ----a-w- C:\Windows\SysWow64\Wpc.dll
    2012-12-07 12:20:43 2576384 ----a-w- C:\Windows\SysWow64\gameux.dll
    2012-12-07 11:20:04 30720 ----a-w- C:\Windows\System32\usk.rs
    2012-12-07 11:20:03 43520 ----a-w- C:\Windows\System32\csrr.rs
    2012-12-07 11:20:03 23552 ----a-w- C:\Windows\System32\oflc.rs
    2012-12-07 11:20:01 45568 ----a-w- C:\Windows\System32\oflc-nz.rs
    2012-12-07 11:20:01 44544 ----a-w- C:\Windows\System32\pegibbfc.rs
    2012-12-07 11:20:01 20480 ----a-w- C:\Windows\System32\pegi-fi.rs
    2012-12-07 11:20:00 20480 ----a-w- C:\Windows\System32\pegi-pt.rs
    2012-12-07 11:19:59 20480 ----a-w- C:\Windows\System32\pegi.rs
    2012-12-07 11:19:58 46592 ----a-w- C:\Windows\System32\fpb.rs
    2012-12-07 11:19:57 40960 ----a-w- C:\Windows\System32\cob-au.rs
    2012-12-07 11:19:57 21504 ----a-w- C:\Windows\System32\grb.rs
    2012-12-07 11:19:57 15360 ----a-w- C:\Windows\System32\djctq.rs
    2012-12-07 11:19:56 55296 ----a-w- C:\Windows\System32\cero.rs
    2012-12-07 11:19:55 51712 ----a-w- C:\Windows\System32\esrb.rs
    2012-11-30 05:45:35 362496 ----a-w- C:\Windows\System32\wow64win.dll
    2012-11-30 05:45:35 243200 ----a-w- C:\Windows\System32\wow64.dll
    2012-11-30 05:45:35 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
    2012-11-30 05:43:12 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
    2012-11-30 05:41:07 424448 ----a-w- C:\Windows\System32\KernelBase.dll
    2012-11-30 04:53:59 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
    2012-11-30 03:23:48 338432 ----a-w- C:\Windows\System32\conhost.exe
    2012-11-30 02:38:59 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
    2012-11-30 02:38:59 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
    2012-11-30 02:38:59 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
    2012-11-30 02:38:59 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
    .
    ============= FINISH: 12:01:22.27 ===============
     
  11. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

    Joined:
    Oct 27, 2009
    Messages:
    1,474
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume2
    Install Date: 12/20/2010 10:25:05 AM
    System Uptime: 2/25/2013 11:37:57 AM (1 hours ago)
    .
    Motherboard: Gateway | | NV55C
    Processor: Intel(R) Pentium(R) CPU P6100 @ 2.00GHz | CPU | 1999/1066mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 285 GiB total, 242.828 GiB free.
    D: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    No restore point in system.
    .
    ==== Installed Programs ======================
    .
    Acrobat.com
    Adobe AIR
    Adobe Flash Player 11 ActiveX
    Adobe Reader X (10.1.4)
    Advertising Center
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    AVG 2013
    Backup Manager Basic
    Best Buy pc app
    Bonjour
    Broadcom Gigabit NetLink Controller
    CyberLink PowerDVD 9
    D3DX10
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Gateway InfoCentre
    Gateway MyBackup
    Gateway Power Management
    Gateway Recovery Management
    Gateway Registration
    Gateway ScreenSaver
    Gateway Social Networks
    Gateway Updater
    Google Toolbar for Internet Explorer
    Google Update Helper
    HiJackThis
    Identity Card
    ImagXpress
    Intel(R) Control Center
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) Management Engine Components
    Intel(R) Rapid Storage Technology
    Internet Explorer (Enable DEP)
    iTunes
    Junk Mail filter update
    Launch Manager
    Malwarebytes Anti-Malware version 1.70.0.1100
    Mesh Runtime
    Messenger Companion
    Microsoft .NET Framework 4 Client Profile
    Microsoft Application Error Reporting
    Microsoft Office 2010
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office Home and Student 2010
    Microsoft Office Office 64-bit Components 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared 64-bit MUI (English) 2010
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Single Image 2010
    Microsoft Office Word MUI (English) 2010
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Nero 9 Essentials
    Nero ControlCenter
    Nero DiscSpeed
    Nero DiscSpeed Help
    Nero DriveSpeed
    Nero DriveSpeed Help
    Nero Express Help
    Nero InfoTool
    Nero InfoTool Help
    Nero Installer
    Nero Online Upgrade
    Nero StartSmart
    Nero StartSmart Help
    Nero StartSmart OEM
    NeroExpress
    neroxml
    Realtek High Definition Audio Driver
    Realtek USB 2.0 Card Reader
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB2687417) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553091)
    Security Update for Microsoft Office 2010 (KB2553096)
    Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
    Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
    SUPERAntiSpyware
    Synaptics Pointing Device Driver
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft Office 2010 (KB2494150)
    Update for Microsoft Office 2010 (KB2553065)
    Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2566458)
    Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
    Video Web Camera
    Visual Studio 2010 x64 Redistributables
    Welcome Center
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Family Safety
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live Messenger Companion Core
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live Remote Client
    Windows Live Remote Client Resources
    Windows Live Remote Service
    Windows Live Remote Service Resources
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live Sync
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    .
    ==== Event Viewer Messages From Past Week ========
    .
    2/25/2013 11:39:03 AM, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.
    2/25/2013 11:37:23 AM, Error: Service Control Manager [7043] - The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.
    2/24/2013 8:57:48 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
    2/24/2013 7:57:00 PM, Error: volsnap [14] - The shadow copies of volume C: were aborted because of an IO failure on volume C:.
    2/24/2013 11:37:58 PM, Error: iaStor [9] - The device, \Device\Ide\iaStor0, did not respond within the timeout period.
    2/21/2013 1:20:20 AM, Error: Server [2505] - The server could not bind to the transport \Device\NetBT_Tcpip_{BE4908DB-AF2E-430C-B843-A5C1E09661EA} because another computer on the network has the same name. The server could not start.
    2/20/2013 9:53:22 PM, Error: Service Control Manager [7034] - The Google Update Service (gupdate) service terminated unexpectedly. It has done this 1 time(s).
    .
    ==== End Of File ===========================
     
  12. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    There are a couple of items in the Event Viewer log that indicate there may be a problem with the hard drive. Please follow these instructions to test it:

    NOTE: You can download and create the CD on any PC if it makes it any easier.

    Open Internet Explorer and click on this: Seatools

    Save the download to your desktop.

    In Windows 7 right click the ISO file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts.
    For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn Install the program and start the application. Select the top left hand option to Write image file to disc and then on the next window click on the small yellow folder icon and browse to the ISO file on your desktop. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.

    You will need a blank recordable CD or a re-recordable CD. You cannot use this software on a USB flash drive.

    When the CD has been burned boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence. Insert the disk in the drive then reboot and the disc will load into DOS. Click on Basic Tests and select the Long Test.

    A full set of instructions can be found here: Seatools instructions

    When the test completes it will show a Pass or Fail.
     
  13. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

    Joined:
    Oct 27, 2009
    Messages:
    1,474
    Sorry I cannot seem to get the computer to coroprate to this. It freezes and for some reason it keeps losing my password on here so having to redo everything. I think you are right it is the hard drive.
     
  14. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    At what point does it freeze, when you try to boot from the CD or during the scan. Either way this could indicate a different fault.
     
  15. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

    Joined:
    Oct 27, 2009
    Messages:
    1,474
    The problem is freezes when I go to do anything. It shut down and when it did it went to a blue page that said we had to shut down to save your hard Drive.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Similar Threads - Solved Friends computer
  1. ozegirl
    Replies:
    10
    Views:
    1,173
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1090866

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice