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Solved: Genuine Microsoft...Windows XP

Discussion in 'Windows XP' started by XOXO1201, Jul 23, 2006.

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  1. XOXO1201

    XOXO1201 Thread Starter

    Joined:
    Jul 30, 2005
    Messages:
    37
    Hi,

    I have Windows XP Home Edicion..Microsoft updated on friday and now it's telling me a dont have a genuine copy of windows which i know i do. I have my CD and my Product key. I get a message saying i may be a victim of software counterfeiting. and when it tries to validate my key i get invalid product key error 0x80080202...I checked my product key and it was wrong so i changed it to what it should be and activated it but im still getting the same message..any advice would be greatly appreciated.. thank you..

    Logfile of HijackThis v1.99.1
    Scan saved at 3:05:08 PM, on 7/23/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\GWMDMMSG.exe
    C:\WINDOWS\system32\CTHELPER.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\AOL\1139931982\ee\AOLSoftware.exe
    C:\Program Files\Plaxo\2.6.2.15\PlaxoHelper.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    C:\WINDOWS\system32\drivers\dcfssvc.exe
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\NMSSvc.exe
    C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
    C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
    C:\WINDOWS\system32\nvsvc32.exe
    C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\WgaTray.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Documents and Settings\Jose & Johanna\My Documents\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.earthlink.net/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/su/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/su/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    R3 - URLSearchHook: SrchHook Class - {44F9B173-041C-4825-A9B9-D914BD9DCBB3} - C:\Program Files\EarthLink TotalAccess\elnIE.dll
    N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_2/home.html"); (C:\Documents and Settings\Jose & Johanna\Application Data\Mozilla\Profiles\default\6a249lg9.slt\prefs.js)
    N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Jose & Johanna\Application Data\Mozilla\Profiles\default\6a249lg9.slt\prefs.js)
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: PnIEBrowserHelperObj Class - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Windows Media Connect 2] "C:\Program Files\Windows Media Connect 2\WMCCFG.exe" /StartQuiet
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1139931982\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
    O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Program Files\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.6.2.15\PlaxoHelper.exe -a
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: 6th Street Omaha Poker by pogo - http://game1.pogo.com/applet-6.4.3.36/omaha/omaha-ob-assets.cab
    O16 - DPF: Aces Up! by pogo - http://game1.pogo.com/applet-6.4.0.48/aces/aces-ob-assets.cab
    O16 - DPF: Battle Phlinx by pogo - http://game1.pogo.com/applet-6.5.2.33/battlephlinx/battlephlinx-en_US.cab
    O16 - DPF: Blackjack by pogo - http://game1.pogo.com/applet-6.4.2.23/blackjack/blackjack-ob-assets.cab
    O16 - DPF: Buckaroo Blackjack TM by pogo - http://game1.pogo.com/applet-6.4.0.41/videoblackjack/videoblackjack-ob-assets.cab
    O16 - DPF: Checkers by pogo - http://game1.pogo.com/applet-6.4.0.34/checkers2/checkers-ob-assets.cab
    O16 - DPF: Cribbage by pogo - http://game1.pogo.com/applet-6.4.0.48/cribbage/cribbage-ob-assets.cab
    O16 - DPF: Dominoes by pogo - http://game1.pogo.com/applet-6.3.4.64/domino/domino-ob-assets.cab
    O16 - DPF: Double Deuce Poker by pogo - http://game1.pogo.com/applet-6.4.0.34/videopoker2/doubledeuce-ob-assets.cab
    O16 - DPF: Euchre by pogo - http://game1.pogo.com/applet-6.5.2.26/euchre/euchre-en_US.cab
    O16 - DPF: First Class Solitaire by pogo - http://game1.pogo.com/applet-6.4.4.27/firstclass2/firstclass2-ob-assets.cab
    O16 - DPF: Fortune Bingo by pogo - http://game1.pogo.com/applet-6.5.1.31/superbingo/superbingo-en_US.cab
    O16 - DPF: Hearts by pogo - http://game1.pogo.com/applet-6.4.0.48/hearts/hearts-ob-assets.cab
    O16 - DPF: Jigsaw Detective by pogo - http://game1.pogo.com/applet-6.5.1.31/jigsaw/jigsaw-en_US.cab
    O16 - DPF: Lottso by pogo - http://game1.pogo.com/applet-6.5.2.26/lottso/lottso-en_US.cab
    O16 - DPF: Mah Jong Garden by pogo - http://game1.pogo.com/applet-6.4.3.36/mahjong/mahjong-ob-assets.cab
    O16 - DPF: Payday FreeCell by pogo - http://game1.pogo.com/applet-6.4.1.53/freecell/freecell-ob-assets.cab
    O16 - DPF: Penguin Blocks by pogo - http://game1.pogo.com/applet-6.5.1.31/penguins/penguins-en_US.cab
    O16 - DPF: Phlinx by pogo - http://game1.pogo.com/applet-6.5.2.26/flinger/flinger-en_US.cab
    O16 - DPF: Pinochle by pogo - http://game1.pogo.com/applet-6.4.1.53/pinochle/pinochle-ob-assets.cab
    O16 - DPF: Pop Fu by pogo - http://game1.pogo.com/applet-6.4.2.30/popfu/popfu-ob-assets.cab
    O16 - DPF: PoppaZoppa by pogo - http://game1.pogo.com/applet-6.4.0.41/poppazoppa/poppazoppa-ob-assets.cab
    O16 - DPF: Poppit by pogo - http://game1.pogo.com/applet-6.5.2.26/poppit2/poppit2-en_US.cab
    O16 - DPF: Quick Quack by pogo - http://game1.pogo.com/applet-6.5.1.24/hotstreak/hotstreak-en_US.cab
    O16 - DPF: QWERTY by pogo - http://game1.pogo.com/applet-6.4.3.36/squares/squares-ob-assets.cab
    O16 - DPF: Ride The Tide by pogo - http://game1.pogo.com/applet-6.5.1.31/ride/ride-en_US.cab
    O16 - DPF: Spades 2 by pogo - http://game1.pogo.com/applet-6.5.3.44/spades2/spades2-en_US.cab
    O16 - DPF: Spider Solitaire by pogo - http://game1.pogo.com/applet-6.3.4.64/spider/spider-ob-assets.cab
    O16 - DPF: Squelchies by pogo - http://game1.pogo.com/applet-6.3.4.64/squelchies/squelchies-ob-assets.cab
    O16 - DPF: Stax by pogo - http://game1.pogo.com/applet-6.5.2.26/stax/stax-en_US.cab
    O16 - DPF: Stellar Sweeper by pogo - http://game1.pogo.com/applet-6.4.3.28/sweeper/sweeper-ob-assets.cab
    O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.com/applet-6.5.1.24/holdem/holdem-en_US.cab
    O16 - DPF: Tri-Peaks by pogo - http://game1.pogo.com/applet-6.5.2.33/peaks/peaks-en_US.cab
    O16 - DPF: Vert Skater by pogo - http://game1.pogo.com/applet-6.4.1.53/vertskater/vertskater-ob-assets.cab
    O16 - DPF: Wonderland Memories by pogo - http://game1.pogo.com/applet-6.5.2.26/memories/memories-en_US.cab
    O16 - DPF: Word Whomp by pogo - http://game1.pogo.com/applet-6.4.1.53/wordwhomp2/whomp2-ob-assets.cab
    O16 - DPF: Word Whomp Whackdown by pogo - http://game1.pogo.com/applet-6.3.4.64/whackdown/whackdown-ob-assets.cab
    O16 - DPF: World Class Solitaire by pogo - http://game1.pogo.com/applet-6.4.2.23/worldclass/worldclass-ob-assets.cab
    O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
    O16 - DPF: Yahoo! MahJong Solitaire - http://download.games.yahoo.com/games/clients/y/mjst4_x.cab
    O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt3_x.cab
    O16 - DPF: {040F4385-8DAD-4306-94BF-B8291D841FAE} (USBAPTester Class) - http://www.nintendowifi.com/troubleshooting/usbaptest.cab
    O16 - DPF: {0F04992B-E661-4DB9-B223-903AB628225D} (DoMoreRunExe.DoMoreRun) - file://C:\Program Files\Gateway\Do More\DoMoreRunExe.CAB
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {2D72C39D-53F6-4AEA-A9DB-1298429DA974} (3DVista Viewer Control) - http://www.3dvista.com/downloads/viewer3dv.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
    O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: Dcfssvc - Eastman Kodak Company - C:\WINDOWS\system32\drivers\dcfssvc.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
     
  2. pugmug

    pugmug Banned

    Joined:
    Jun 13, 2005
    Messages:
    2,857
    Call M$ and give them your key and see what they tell you over the phone.
     
  3. XOXO1201

    XOXO1201 Thread Starter

    Joined:
    Jul 30, 2005
    Messages:
    37
    I already did they want me to call gateway, which i did, but gateway couldnt help me either all they asked me was if i had my cd and had me disable windows geniune advantage, it didnt work.
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,565
    Hi last week Microsoft bowed to international pressure and released details of an uninstall tool for Windows Genuine Advantage..after realising the software incorrectly identifies one in five Windows installations as pirated.
    http://support.microsoft.com/kb/921914
    Be aware they offer NO support if things go wrong with uninstalling
     
  5. XOXO1201

    XOXO1201 Thread Starter

    Joined:
    Jul 30, 2005
    Messages:
    37
    Thanks blues_harp28 for the link....I see what you mean by No Support.... I decided to contact Microsoft, who verified my Windows is legit and wanted me to update with no such luck. I still get an error message and a non-geniune pop-up, i took a screenshot of the error and emailed it to them. I just hope they help me fix whatever their update did to my computer. I will post again once i get word from Microsoft, if they dont crash my computer first, in hopes that it can help anyone else out there with this same problem....thanks
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,565
    Hi let us know the result.
     
  7. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    The post about uninstalling WGA is a good one but if the un-install does work You will just have to re-download and install it again and also not having it installed will stop you from getting a lot of importtant downloads from Microsoft since they validate almost everything to be downloaded.

    Question I have is where did you purchase your computer?
     
  8. XOXO1201

    XOXO1201 Thread Starter

    Joined:
    Jul 30, 2005
    Messages:
    37
    Gateway 3 1/2 - 4 yrs ago...whom Microsoft had me get in touch with, they had me disable WGA and nothing, and try to get a new update, but i cant update, they confirmed that i had received my CD and product key which i did, and after an hour i just gave up and decided to contact microsoft....which has so far just done the same in a different manner....
     
  9. XOXO1201

    XOXO1201 Thread Starter

    Joined:
    Jul 30, 2005
    Messages:
    37
    Ok, so now my windows media aint working nor real player and i dont get all the pictures in internet explorer im lost i dont know what the heck happened im stressed as it is already waiting on microsoft i think i'll just take my chances and uninstall WGA. If anyone can help me with windows media, real player and IE i'd greatly appreciate it, i didnt want to post a new thread since my computer is a mess as it is. ty

    P.S. this started happening after i uninstalled norton anti-virus last night.......


    Logfile of HijackThis v1.99.1
    Scan saved at 7:52:03 PM, on 7/30/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\WINDOWS\System32\CTsvcCDA.exe
    C:\WINDOWS\system32\drivers\dcfssvc.exe
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\NMSSvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\system32\WgaTray.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\GWMDMMSG.exe
    C:\WINDOWS\system32\CTHELPER.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Windows Media Connect 2\WMCCFG.exe
    C:\Program Files\Common Files\AOL\1139931982\ee\AOLSoftware.exe
    C:\Program Files\Plaxo\2.6.2.15\PlaxoHelper.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Jose & Johanna\My Documents\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.earthlink.net/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/su/*http://www.yahoo.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp_wave/defaults/su/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    R3 - URLSearchHook: SrchHook Class - {44F9B173-041C-4825-A9B9-D914BD9DCBB3} - C:\Program Files\EarthLink TotalAccess\elnIE.dll
    N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_2/home.html"); (C:\Documents and Settings\Jose & Johanna\Application Data\Mozilla\Profiles\default\6a249lg9.slt\prefs.js)
    N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Jose & Johanna\Application Data\Mozilla\Profiles\default\6a249lg9.slt\prefs.js)
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: PnIEBrowserHelperObj Class - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [GWMDMMSG] GWMDMMSG.exe
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Windows Media Connect 2] "C:\Program Files\Windows Media Connect 2\WMCCFG.exe" /StartQuiet
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1139931982\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
    O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
    O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.6.2.15\PlaxoHelper.exe -a
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Monitor.lnk = C:\Program Files\SanDisk\SanDisk TransferMate\SD Monitor.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: PamelaPoker - {40B2063F-DB01-4962-BE63-59435C01283C} - C:\PROGRA~1\PAMELA~1\client.exe
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: 6th Street Omaha Poker by pogo - http://game1.pogo.com/applet-6.4.3.36/omaha/omaha-ob-assets.cab
    O16 - DPF: Aces Up! by pogo - http://game1.pogo.com/applet-6.4.0.48/aces/aces-ob-assets.cab
    O16 - DPF: Battle Phlinx by pogo - http://game1.pogo.com/applet-6.5.2.33/battlephlinx/battlephlinx-en_US.cab
    O16 - DPF: Blackjack by pogo - http://game1.pogo.com/applet-6.4.2.23/blackjack/blackjack-ob-assets.cab
    O16 - DPF: Buckaroo Blackjack TM by pogo - http://game1.pogo.com/applet-6.4.0.41/videoblackjack/videoblackjack-ob-assets.cab
    O16 - DPF: Checkers by pogo - http://game1.pogo.com/applet-6.4.0.34/checkers2/checkers-ob-assets.cab
    O16 - DPF: Cribbage by pogo - http://game1.pogo.com/applet-6.4.0.48/cribbage/cribbage-ob-assets.cab
    O16 - DPF: Dominoes by pogo - http://game1.pogo.com/applet-6.3.4.64/domino/domino-ob-assets.cab
    O16 - DPF: Double Deuce Poker by pogo - http://game1.pogo.com/applet-6.4.0.34/videopoker2/doubledeuce-ob-assets.cab
    O16 - DPF: Euchre by pogo - http://game1.pogo.com/applet-6.5.2.26/euchre/euchre-en_US.cab
    O16 - DPF: First Class Solitaire by pogo - http://game1.pogo.com/applet-6.4.4.27/firstclass2/firstclass2-ob-assets.cab
    O16 - DPF: Fortune Bingo by pogo - http://game1.pogo.com/applet-6.5.1.31/superbingo/superbingo-en_US.cab
    O16 - DPF: Hearts by pogo - http://game1.pogo.com/applet-6.4.0.48/hearts/hearts-ob-assets.cab
    O16 - DPF: Jigsaw Detective by pogo - http://game1.pogo.com/applet-6.5.1.31/jigsaw/jigsaw-en_US.cab
    O16 - DPF: Lottso by pogo - http://game1.pogo.com/applet-6.5.2.26/lottso/lottso-en_US.cab
    O16 - DPF: Mah Jong Garden by pogo - http://game1.pogo.com/applet-6.4.3.36/mahjong/mahjong-ob-assets.cab
    O16 - DPF: Payday FreeCell by pogo - http://game1.pogo.com/applet-6.4.1.53/freecell/freecell-ob-assets.cab
    O16 - DPF: Penguin Blocks by pogo - http://game1.pogo.com/applet-6.5.1.31/penguins/penguins-en_US.cab
    O16 - DPF: Phlinx by pogo - http://game1.pogo.com/applet-6.5.2.26/flinger/flinger-en_US.cab
    O16 - DPF: Pinochle by pogo - http://game1.pogo.com/applet-6.4.1.53/pinochle/pinochle-ob-assets.cab
    O16 - DPF: Pop Fu by pogo - http://game1.pogo.com/applet-6.4.2.30/popfu/popfu-ob-assets.cab
    O16 - DPF: PoppaZoppa by pogo - http://game1.pogo.com/applet-6.4.0.41/poppazoppa/poppazoppa-ob-assets.cab
    O16 - DPF: Poppit by pogo - http://game1.pogo.com/applet-6.5.2.26/poppit2/poppit2-en_US.cab
    O16 - DPF: Quick Quack by pogo - http://game1.pogo.com/applet-6.5.1.24/hotstreak/hotstreak-en_US.cab
    O16 - DPF: QWERTY by pogo - http://game1.pogo.com/applet-6.4.3.36/squares/squares-ob-assets.cab
    O16 - DPF: Ride The Tide by pogo - http://game1.pogo.com/applet-6.5.1.31/ride/ride-en_US.cab
    O16 - DPF: Spades 2 by pogo - http://game1.pogo.com/applet-6.5.3.44/spades2/spades2-en_US.cab
    O16 - DPF: Spider Solitaire by pogo - http://game1.pogo.com/applet-6.3.4.64/spider/spider-ob-assets.cab
    O16 - DPF: Squelchies by pogo - http://game1.pogo.com/applet-6.3.4.64/squelchies/squelchies-ob-assets.cab
    O16 - DPF: Stax by pogo - http://game1.pogo.com/applet-6.5.2.26/stax/stax-en_US.cab
    O16 - DPF: Stellar Sweeper by pogo - http://game1.pogo.com/applet-6.4.3.28/sweeper/sweeper-ob-assets.cab
    O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.com/applet-6.5.1.24/holdem/holdem-en_US.cab
    O16 - DPF: Tri-Peaks by pogo - http://game1.pogo.com/applet-6.5.2.33/peaks/peaks-en_US.cab
    O16 - DPF: Vert Skater by pogo - http://game1.pogo.com/applet-6.4.1.53/vertskater/vertskater-ob-assets.cab
    O16 - DPF: Wonderland Memories by pogo - http://game1.pogo.com/applet-6.5.2.26/memories/memories-en_US.cab
    O16 - DPF: Word Whomp by pogo - http://game1.pogo.com/applet-6.4.1.53/wordwhomp2/whomp2-ob-assets.cab
    O16 - DPF: Word Whomp Whackdown by pogo - http://game1.pogo.com/applet-6.3.4.64/whackdown/whackdown-ob-assets.cab
    O16 - DPF: World Class Solitaire by pogo - http://game1.pogo.com/applet-6.4.2.23/worldclass/worldclass-ob-assets.cab
    O16 - DPF: Yahoo! Canasta - http://download.games.yahoo.com/games/clients/y/yt1_x.cab
    O16 - DPF: Yahoo! MahJong Solitaire - http://download.games.yahoo.com/games/clients/y/mjst4_x.cab
    O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt3_x.cab
    O16 - DPF: {040F4385-8DAD-4306-94BF-B8291D841FAE} (USBAPTester Class) - http://www.nintendowifi.com/troubleshooting/usbaptest.cab
    O16 - DPF: {0F04992B-E661-4DB9-B223-903AB628225D} (DoMoreRunExe.DoMoreRun) - file://C:\Program Files\Gateway\Do More\DoMoreRunExe.CAB
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {2D72C39D-53F6-4AEA-A9DB-1298429DA974} (3DVista Viewer Control) - http://www.3dvista.com/downloads/viewer3dv.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {739E8D90-2F4C-43AD-A1B8-66C356FCEA35} (RunExeActiveX.RunExe) - hcp://system/RunExeActiveX.CAB
    O16 - DPF: {99CDFD87-F97A-42E1-9C13-D18220D90AD1} (StartFirstControl.CheckFirst) - hcp://system/StartFirstControl.CAB
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: Dcfssvc - Eastman Kodak Company - C:\WINDOWS\system32\drivers\dcfssvc.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
     
  10. XOXO1201

    XOXO1201 Thread Starter

    Joined:
    Jul 30, 2005
    Messages:
    37
  11. ekim68

    ekim68

    Joined:
    Jul 8, 2003
    Messages:
    53,914
    First Name:
    Mike
    Can you do a system restore to a time before all of this happened?
     
  12. XOXO1201

    XOXO1201 Thread Starter

    Joined:
    Jul 30, 2005
    Messages:
    37
    i tried but i get a blank page...
     
  13. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    Suggestion you should let someone diagnose your HJT log. I think it is having a problem or two.

    I have a feeling help is on the way.
     
  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    112,026
    I don't see anything malicious in the log.

    Why did you uninstall Norton?

    It doesn't look like the uninstall was complete as there are some files remaining.
     
  15. XOXO1201

    XOXO1201 Thread Starter

    Joined:
    Jul 30, 2005
    Messages:
    37
    My subscription is up and since i bought it last year when my computer caught a virus and it did nothing to remove it...(techsupport helped me remove it) why pay for it again....i guess i just wanted to remove it since i dont use it...yes there was still a portion in...symantec live update, it says there are still applications using liveupdate, so i got scared and didnt remove that portion
     
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