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Solved: Getting disconnected from a D-Link 2730U after install

Discussion in 'Networking' started by mrblamus, Feb 21, 2013.

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  1. mrblamus

    mrblamus Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    10
    Well as my first post hello everyone.
    Well it started only 2 days before getting a sudden connexion abortion from the internet.I tought it may go on for one day but it's still persisting.
    Everything on LED of the routeur seems okay but the problem is I install the routeur from the CD and there I can get connected to the internet for a short period.Then after visiting one or 2 websites on the Icone Bar of windows I have that yellow triangle with exclamation.
    with this drawing on it
    computer--------->networks--------X---------->Internet.
    Tried to reset it reinstall it unplug/plug everytime it's same thing.And using a simple dsl modem it's kinda old but it seems to be working a sagem fast 600.
    And here I'm posting some information about my config hoping not to have done an error.




    ----------------------------------------------------
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
    Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, x64 Family 6 Model 23 Stepping 10
    Processor Count: 4
    RAM: 3037 Mb
    Graphics Card: Intel(R) G45/G43 Express Chipset, 1294 Mb
    Hard Drives: C: Total - 59898 MB, Free - 13753 MB; D: Total - 120691 MB, Free - 10986 MB; E: Total - 124550 MB, Free - 39710 MB;
    Motherboard: PEGATRON CORPORATION, 2A94h
    Antivirus: avast! Antivirus, Updated and Enabled
    -----------------------------------------------------------
    ----------Result for ipconfig /ALL
    ------------------------------
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\senbonzakura>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : senbonzakura-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigab
    it Ethernet NIC (NDIS 6.20)
    Physical Address. . . . . . . . . : F4-CE-46-F2-D6-89
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6179:bc52:da4c:309f%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : jeudi 21 février 2013 17:03:37
    Lease Expires . . . . . . . . . . : vendredi 22 février 2013 17:03:37
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 250924614
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-57-9F-FC-F4-CE-46-F2-D6-89

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter VMware Network Adapter VMnet1:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet
    1
    Physical Address. . . . . . . . . : 00-50-56-C0-00-01
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::8817:90ae:c767:3496%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.169.1(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : jeudi 21 février 2013 14:24:04
    Lease Expires . . . . . . . . . . : jeudi 21 février 2013 17:35:12
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . : 192.168.169.254
    DHCPv6 IAID . . . . . . . . . . . : 318787670
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-57-9F-FC-F4-CE-46-F2-D6-89

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter VMware Network Adapter VMnet8:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet
    8
    Physical Address. . . . . . . . . : 00-50-56-C0-00-08
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::706c:5d93:fb8c:d411%15(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.177.1(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : jeudi 21 février 2013 14:24:01
    Lease Expires . . . . . . . . . . : jeudi 21 février 2013 17:35:12
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . : 192.168.177.254
    DHCPv6 IAID . . . . . . . . . . . : 352342102
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-57-9F-FC-F4-CE-46-F2-D6-89

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    Primary WINS Server . . . . . . . : 192.168.177.2
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.localdomain:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.Home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{4CB7F02C-B6B7-4CCF-B55B-43A2C315C162}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\senbonzakura>
    ------------------------------
    ----ping at Gateway
    ----------------------
    C:\Users\senbonzakura>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ----------------------------------
    ----Ping at local adress
    ----------------------------------
    C:\Users\senbonzakura>ping 192.168.1.2

    Pinging 192.168.1.2 with 32 bytes of data:
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    -----------
    Ping at DNS Server (adress tooken from routeur config page)
    -----------------------------------------
    C:\Users\senbonzakura>ping 62.251.229.223

    Pinging 62.251.229.223 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 62.251.229.223:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\senbonzakura>
    ---------------------------------------------------->
    Thanks in advance for reading my thread.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    you have some VMware installed - did you set this up ?

    VMware Virtual Ethernet Adapter for VMnet
     
  3. mrblamus

    mrblamus Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    10
    I tried uninstalling completely VMware player now.Run again the routeur I could get internet for 3 websites and again no connexion.It's too weird
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    can we see the following

    would you post the following tests when the internet is working OK, and then repeat ALL the tests when the internet disconnects.
    Make sure you also indicate on the reply which tests are for what condition.

    What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

    lets see the following please

    ipconfig /all
    Three Ping tests
    xirrus screen shot

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    This should work for all windows version, XP, Vista, W7
    Hold the Windows key and press R

    then type CMD

    then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    This should work for all windows version, XP, Vista, W7
    Hold the Windows key and press R

    then type CMD

    then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens
    ns

    Type the following command
    Ping 192.168.1.1
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)


    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here
    http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
    http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    A useful guide on troubleshooting an intermittent wireless connection
    http://help.orange.co.uk/orangeuk/support/personal/353093
     
  5. mrblamus

    mrblamus Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    10
    I'm using avast as anti-virus and for the firewall I think it's integrated with the routeur.
    I didn't change anything to setup it's he same PC I was using before but abruptly the router started to have this problem.


    ---------------------
    Test when routeur is Connected
    --------------------------------------
    C:\Users\senbonzakura>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : senbonzakura-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigab
    it Ethernet NIC (NDIS 6.20)
    Physical Address. . . . . . . . . : F4-CE-46-F2-D6-89
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6179:bc52:da4c:309f%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : jeudi 21 février 2013 21:11:31
    Lease Expires . . . . . . . . . . : vendredi 22 février 2013 21:11:30
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 250924614
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-57-9F-FC-F4-CE-46-F2-D6-89

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    C:\Users\senbonzakura>ping 192.168.1.2

    Pinging 192.168.1.2 with 32 bytes of data:
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\senbonzakura>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms


    C:\Users\senbonzakura>ping google.com

    Pinging google.com [173.194.41.224] with 32 bytes of data:
    Reply from 173.194.41.224: bytes=32 time=98ms TTL=52
    Reply from 173.194.41.224: bytes=32 time=98ms TTL=52
    Reply from 173.194.41.224: bytes=32 time=98ms TTL=52
    Reply from 173.194.41.224: bytes=32 time=99ms TTL=52

    Ping statistics for 173.194.41.224:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 98ms, Maximum = 99ms, Average = 98ms

    C:\Users\senbonzakura>ping yahoo.fr

    Pinging yahoo.fr [77.238.178.122] with 32 bytes of data:
    Reply from 77.238.178.122: bytes=32 time=204ms TTL=49
    Reply from 77.238.178.122: bytes=32 time=203ms TTL=49
    Reply from 77.238.178.122: bytes=32 time=211ms TTL=49
    Reply from 77.238.178.122: bytes=32 time=206ms TTL=49

    Ping statistics for 77.238.178.122:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 203ms, Maximum = 211ms, Average = 206ms

    -------------------------------------------
    Test when routeur is not connected
    --------------------------------------
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\senbonzakura>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : senbonzakura-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigab
    it Ethernet NIC (NDIS 6.20)
    Physical Address. . . . . . . . . : F4-CE-46-F2-D6-89
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6179:bc52:da4c:309f%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : jeudi 21 février 2013 21:11:31
    Lease Expires . . . . . . . . . . : vendredi 22 février 2013 21:11:30
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 250924614
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-57-9F-FC-F4-CE-46-F2-D6-89

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled


    C:\Users\senbonzakura>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\senbonzakura>ping 192.168.1.2

    Pinging 192.168.1.2 with 32 bytes of data:
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\senbonzakura>ping google.com
    Ping request could not find host google.com. Please check the name and try again
    .

    C:\Users\senbonzakura>

    ******************************************************
    I used another PC to try wireless connexion and the result is on the attachements.Both when it success and when it fails.
    Thanks a lot for your detailed post and explanation
     

    Attached Files:

  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    the ipconfig /all does not have a wireless adapter showing ?

    so the PC with the issue is not wireless enabled - is that correct
     
  7. mrblamus

    mrblamus Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    10
    Yes the PC with the issue is not wireless enabled .
    edit+
    (I just have tried to install the router on the Laptop too and it's giving me like a difficult from the install CD to detect the connexion between the router and laptop with an RJ45 cable.Tough I've tried with 2 cables now).I still have hope that this can work because as it connects everytime on a power cycle for few second I still wonder If the router or cables are ok at this point.
     
  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    how is that connected when working , using ehternet cable or usb,
    I cant seem to find an english manual

    and this is the case on two different PCs

    you should not need to use the CD now - it should connect with an Ethernet connection

    what the make and model of the router you have ?

    how are you connected to the internet ? telephone, cable - is the router connected to a modem at all


    Please make a note of the status of the lights on the modem (if separate) and on the router when working normally, in the first few seconds - post that light status here.
    Now when the internet disconnects make a note of the status of the lights for the modem and router here again. also note which have changed.

    you should be able to log into the router and see the status page and check / confirm you are still connected to the internet
    once you post the make and model we can help with above
     
  9. mrblamus

    mrblamus Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    10
    Thanks again etaf, well the modem uses only a telephone cable and a usb for power.there are 2 LEDS on it an ADSL one and a POWER one both are lit when it's connected.
    For the router it's a DLINK DSL-2730U the ADSL LED is fixed, wifi too it's fixed with ALIM.Internet is not fixed.
    Here are some screetshots of the router settings on attachement.
    I don't know If I need to screen shot any other info.
     

    Attached Files:

  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    how does it connect to the router ?
    whats the make and model
     
  11. mrblamus

    mrblamus Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    10
    I'm using the modem now while waiting for a solution for the router.
    Both of the devices uses the cable coming from the phone line. the router have an ETHERNET cable to the PC and a Cable for connecting the phone cable.
    the modem sagem take only the phone cable and an usb jack for the power.
    "What's the make and the model" what do you mean by the make?
    Thanks for support
     
  12. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    Ok so the router is an modem/router combination - should have looked it up in the first place
    so the modem we can ignore as you are replacing it with the router D-Link 2730U

    also the PPP was when connected to that modem, i suspect

    the user manual is here
    ftp://support.dlink.co.in/broadband/DSL-2730U/manual/DSL-2730U_Manual_v1.00(WW).pdf

    Connect the router to the PC with an ethernet cable and do a full powercycle - see below - DO NOT connect the router to the phone line DO NOT connect the pc to the modem
    Just the D-link router a cable into any one of the LAN 1 -4 ports and the other end on the pc

    see page 7 of the user manual to test the router
    ftp://support.dlink.co.in/broadband/DSL-2730U/manual/DSL-2730U_Manual_v1.00(WW).pdf

    you need to setup a fixed IP address

    ------------------------------------------------------------------------
    Setup a fixed IP and DNS - for windows 7

    http://www.howtogeek.com/howto/19249/how-to-assign-a-static-ip-address-in-xp-vista-or-windows-7/

    For the IP you need to setup

    the IP address of the PC as 192.168.1.2
    Subnet mask as 255.255.255.0
    default gateway address as 192.168.1.1

    leave the DNS automatic

    now do the arp -a test and post back a screen shot
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    This should work for all windows version, XP, Vista, W7
    Hold the Windows key and press R

    then type CMD

    then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens
    ns

    Type the following command
    arp -a {note the space between P and -}
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    once that is working

    go back to the fixed IP settings and change to automatic for IP address and DNS

    now open internet explorer and type

    http://192.168.1.1

    a login box should appear
    use
    The default username and password of the super user are admin and admin.

    see how that goes
    ------------------------------------------------------------------------

    How to power cycle

    &#8220;power cycle&#8221; process to reboot or reset the modem/router
    • Switch off all the devices modem, router and computers also unplug their power cables.
    • Wait at least 1 to 5 minutes,
    • Plug the power cords back in, but don&#8217;t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a separate device) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.
    ------------------------------------------------------------------------
     
  13. mrblamus

    mrblamus Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    10
    Still having the same issues I tried the proposed solution for 2 times .And yet if I reconfigure the router I get connected for a short while again.Tried a reset again.changed the Ip to a fixed one and make it back to DHCP and yet same trouble.

    Here is the result for the proposed command:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\senbonzakura>arp -a

    Interface: 192.168.1.2 --- 0xb
    Internet Address Physical Address Type
    192.168.1.1 1c-7e-e5-f4-2a-00 dynamic
    192.168.1.255 ff-ff-ff-ff-ff-ff static
    224.0.0.22 01-00-5e-00-00-16 static
    224.0.0.251 01-00-5e-00-00-fb static
    224.0.0.252 01-00-5e-00-00-fc static
    239.192.152.143 01-00-5e-40-98-8f static
    239.255.255.250 01-00-5e-7f-ff-fa static
    255.255.255.255 ff-ff-ff-ff-ff-ff static

    C:\Users\senbonzakura>
     
  14. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    so in the same configuration

    ping 192.168.1.1


    Type the following command
    ping 192.168.1.1 {note the space between P and -}
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
     
  15. mrblamus

    mrblamus Thread Starter

    Joined:
    Feb 21, 2013
    Messages:
    10
    Now i've tried the router at a friend's house and it seems to be working perfectly on a Windows XP.
    Coming back to home I uninstalled the Network Card driver reinstalled it got a connexion again for a little while and lost it again.I still need to make a test with another router.
    But the hint is why I can't access nor to Wifi nor to Internet whereas the wifi/adsl/internet LED are OK.

    here are some results I made 3 ping before getting disconnected with IPConfig's result
    *********************
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\senbonzakura>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : senbonzakura-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home

    Ethernet adapter This Gonna Be work:

    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : F4-CE-46-F2-D6-89
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : samedi 23 février 2013 00:02:04
    Lease Expires . . . . . . . . . . : dimanche 24 février 2013 00:02:05
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled



    C:\Users\senbonzakura>ping google.com

    Pinging google.com [173.194.34.238] with 32 bytes of data:
    Reply from 173.194.34.238: bytes=32 time=99ms TTL=52
    Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
    Reply from 173.194.34.238: bytes=32 time=99ms TTL=52
    Reply from 173.194.34.238: bytes=32 time=98ms TTL=52

    Ping statistics for 173.194.34.238:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 98ms, Maximum = 99ms, Average = 98ms

    C:\Users\senbonzakura>ping google.com

    Pinging google.com [173.194.34.238] with 32 bytes of data:
    Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
    Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
    Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
    Reply from 173.194.34.238: bytes=32 time=99ms TTL=52

    Ping statistics for 173.194.34.238:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 98ms, Maximum = 99ms, Average = 98ms

    C:\Users\senbonzakura>ping google.com

    Pinging google.com [173.194.34.238] with 32 bytes of data:
    Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
    Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
    Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
    Reply from 173.194.34.238: bytes=32 time=98ms TTL=52

    Ping statistics for 173.194.34.238:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 98ms, Maximum = 98ms, Average = 98ms

    C:\Users\senbonzakura>ping facebook.com
    Ping request could not find host facebook.com. Please check the name and try aga
    in.

    C:\Users\senbonzakura>ping google.com

    Pinging google.com [173.194.34.238] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 173.194.34.238:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\senbonzakura>
    ******************************************
    C:\Users\senbonzakura>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\senbonzakura>ping 192.168.1.2

    Pinging 192.168.1.2 with 32 bytes of data:
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.2: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\senbonzakura>
    *************************************************************************************
     
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