Solved: Getting disconnected from a D-Link 2730U after install

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mrblamus

Thread Starter
Joined
Feb 21, 2013
Messages
10
Well as my first post hello everyone.
Well it started only 2 days before getting a sudden connexion abortion from the internet.I tought it may go on for one day but it's still persisting.
Everything on LED of the routeur seems okay but the problem is I install the routeur from the CD and there I can get connected to the internet for a short period.Then after visiting one or 2 websites on the Icone Bar of windows I have that yellow triangle with exclamation.
with this drawing on it
computer--------->networks--------X---------->Internet.
Tried to reset it reinstall it unplug/plug everytime it's same thing.And using a simple dsl modem it's kinda old but it seems to be working a sagem fast 600.
And here I'm posting some information about my config hoping not to have done an error.




----------------------------------------------------
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 4
RAM: 3037 Mb
Graphics Card: Intel(R) G45/G43 Express Chipset, 1294 Mb
Hard Drives: C: Total - 59898 MB, Free - 13753 MB; D: Total - 120691 MB, Free - 10986 MB; E: Total - 124550 MB, Free - 39710 MB;
Motherboard: PEGATRON CORPORATION, 2A94h
Antivirus: avast! Antivirus, Updated and Enabled
-----------------------------------------------------------
----------Result for ipconfig /ALL
------------------------------
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\senbonzakura>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : senbonzakura-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigab
it Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : F4-CE-46-F2-D6-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6179:bc52:da4c:309f%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : jeudi 21 février 2013 17:03:37
Lease Expires . . . . . . . . . . : vendredi 22 février 2013 17:03:37
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 250924614
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-57-9F-FC-F4-CE-46-F2-D6-89

DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet1:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet
1
Physical Address. . . . . . . . . : 00-50-56-C0-00-01
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8817:90ae:c767:3496%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.169.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : jeudi 21 février 2013 14:24:04
Lease Expires . . . . . . . . . . : jeudi 21 février 2013 17:35:12
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 192.168.169.254
DHCPv6 IAID . . . . . . . . . . . : 318787670
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-57-9F-FC-F4-CE-46-F2-D6-89

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet8:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet
8
Physical Address. . . . . . . . . : 00-50-56-C0-00-08
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::706c:5d93:fb8c:d411%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.177.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : jeudi 21 février 2013 14:24:01
Lease Expires . . . . . . . . . . : jeudi 21 février 2013 17:35:12
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 192.168.177.254
DHCPv6 IAID . . . . . . . . . . . : 352342102
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-57-9F-FC-F4-CE-46-F2-D6-89

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Primary WINS Server . . . . . . . : 192.168.177.2
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.localdomain:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4CB7F02C-B6B7-4CCF-B55B-43A2C315C162}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\senbonzakura>
------------------------------
----ping at Gateway
----------------------
C:\Users\senbonzakura>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
----------------------------------
----Ping at local adress
----------------------------------
C:\Users\senbonzakura>ping 192.168.1.2

Pinging 192.168.1.2 with 32 bytes of data:
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
-----------
Ping at DNS Server (adress tooken from routeur config page)
-----------------------------------------
C:\Users\senbonzakura>ping 62.251.229.223

Pinging 62.251.229.223 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 62.251.229.223:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\senbonzakura>
---------------------------------------------------->
Thanks in advance for reading my thread.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
you have some VMware installed - did you set this up ?

VMware Virtual Ethernet Adapter for VMnet
 

mrblamus

Thread Starter
Joined
Feb 21, 2013
Messages
10
I tried uninstalling completely VMware player now.Run again the routeur I could get internet for 3 websites and again no connexion.It's too weird
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
can we see the following

would you post the following tests when the internet is working OK, and then repeat ALL the tests when the internet disconnects.
Make sure you also indicate on the reply which tests are for what condition.

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

lets see the following please

ipconfig /all
Three Ping tests
xirrus screen shot

------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

We would like to see the results from an ipconfig /all - post back the results in a reply here.

For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

This should work for all windows version, XP, Vista, W7
Hold the Windows key and press R

then type CMD

then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

This should work for all windows version, XP, Vista, W7
Hold the Windows key and press R

then type CMD

then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens
ns

Type the following command
Ping 192.168.1.1
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
For your information only
these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router.
The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. google is to test by name and the ping test using a number is checking that a connection exists without DNS.
these tests then confirm if there is a dns issue on the connection.

------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

Run the program

A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

post a screen shot of the program running.
if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)


Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better

To post a screen shot of the active window.
Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool
see here
http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/


To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

A useful guide on troubleshooting an intermittent wireless connection
http://help.orange.co.uk/orangeuk/support/personal/353093
 

mrblamus

Thread Starter
Joined
Feb 21, 2013
Messages
10
I'm using avast as anti-virus and for the firewall I think it's integrated with the routeur.
I didn't change anything to setup it's he same PC I was using before but abruptly the router started to have this problem.


---------------------
Test when routeur is Connected
--------------------------------------
C:\Users\senbonzakura>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : senbonzakura-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigab
it Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : F4-CE-46-F2-D6-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6179:bc52:da4c:309f%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : jeudi 21 février 2013 21:11:31
Lease Expires . . . . . . . . . . : vendredi 22 février 2013 21:11:30
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 250924614
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-57-9F-FC-F4-CE-46-F2-D6-89

DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

C:\Users\senbonzakura>ping 192.168.1.2

Pinging 192.168.1.2 with 32 bytes of data:
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\senbonzakura>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


C:\Users\senbonzakura>ping google.com

Pinging google.com [173.194.41.224] with 32 bytes of data:
Reply from 173.194.41.224: bytes=32 time=98ms TTL=52
Reply from 173.194.41.224: bytes=32 time=98ms TTL=52
Reply from 173.194.41.224: bytes=32 time=98ms TTL=52
Reply from 173.194.41.224: bytes=32 time=99ms TTL=52

Ping statistics for 173.194.41.224:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 98ms, Maximum = 99ms, Average = 98ms

C:\Users\senbonzakura>ping yahoo.fr

Pinging yahoo.fr [77.238.178.122] with 32 bytes of data:
Reply from 77.238.178.122: bytes=32 time=204ms TTL=49
Reply from 77.238.178.122: bytes=32 time=203ms TTL=49
Reply from 77.238.178.122: bytes=32 time=211ms TTL=49
Reply from 77.238.178.122: bytes=32 time=206ms TTL=49

Ping statistics for 77.238.178.122:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 203ms, Maximum = 211ms, Average = 206ms

-------------------------------------------
Test when routeur is not connected
--------------------------------------
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\senbonzakura>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : senbonzakura-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigab
it Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : F4-CE-46-F2-D6-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6179:bc52:da4c:309f%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : jeudi 21 février 2013 21:11:31
Lease Expires . . . . . . . . . . : vendredi 22 février 2013 21:11:30
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 250924614
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-57-9F-FC-F4-CE-46-F2-D6-89

DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled


C:\Users\senbonzakura>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\senbonzakura>ping 192.168.1.2

Pinging 192.168.1.2 with 32 bytes of data:
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\senbonzakura>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Users\senbonzakura>

******************************************************
I used another PC to try wireless connexion and the result is on the attachements.Both when it success and when it fails.
Thanks a lot for your detailed post and explanation
 

Attachments

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
the ipconfig /all does not have a wireless adapter showing ?

so the PC with the issue is not wireless enabled - is that correct
 

mrblamus

Thread Starter
Joined
Feb 21, 2013
Messages
10
Yes the PC with the issue is not wireless enabled .
edit+
(I just have tried to install the router on the Laptop too and it's giving me like a difficult from the install CD to detect the connexion between the router and laptop with an RJ45 cable.Tough I've tried with 2 cables now).I still have hope that this can work because as it connects everytime on a power cycle for few second I still wonder If the router or cables are ok at this point.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
it's kinda old but it seems to be working a sagem fast 600.
how is that connected when working , using ehternet cable or usb,
I cant seem to find an english manual

for few second I still wonder If the router or cables are ok at this point.
and this is the case on two different PCs

you should not need to use the CD now - it should connect with an Ethernet connection

what the make and model of the router you have ?

how are you connected to the internet ? telephone, cable - is the router connected to a modem at all


Please make a note of the status of the lights on the modem (if separate) and on the router when working normally, in the first few seconds - post that light status here.
Now when the internet disconnects make a note of the status of the lights for the modem and router here again. also note which have changed.

you should be able to log into the router and see the status page and check / confirm you are still connected to the internet
once you post the make and model we can help with above
 

mrblamus

Thread Starter
Joined
Feb 21, 2013
Messages
10
Thanks again etaf, well the modem uses only a telephone cable and a usb for power.there are 2 LEDS on it an ADSL one and a POWER one both are lit when it's connected.
For the router it's a DLINK DSL-2730U the ADSL LED is fixed, wifi too it's fixed with ALIM.Internet is not fixed.
Here are some screetshots of the router settings on attachement.
I don't know If I need to screen shot any other info.
 

Attachments

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
well the modem uses only a telephone cable and a usb for power.
how does it connect to the router ?
whats the make and model
 

mrblamus

Thread Starter
Joined
Feb 21, 2013
Messages
10
I'm using the modem now while waiting for a solution for the router.
Both of the devices uses the cable coming from the phone line. the router have an ETHERNET cable to the PC and a Cable for connecting the phone cable.
the modem sagem take only the phone cable and an usb jack for the power.
"What's the make and the model" what do you mean by the make?
Thanks for support
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
Ok so the router is an modem/router combination - should have looked it up in the first place
so the modem we can ignore as you are replacing it with the router D-Link 2730U

also the PPP was when connected to that modem, i suspect

the user manual is here
ftp://support.dlink.co.in/broadband/DSL-2730U/manual/DSL-2730U_Manual_v1.00(WW).pdf

Connect the router to the PC with an ethernet cable and do a full powercycle - see below - DO NOT connect the router to the phone line DO NOT connect the pc to the modem
Just the D-link router a cable into any one of the LAN 1 -4 ports and the other end on the pc

see page 7 of the user manual to test the router
ftp://support.dlink.co.in/broadband/DSL-2730U/manual/DSL-2730U_Manual_v1.00(WW).pdf

you need to setup a fixed IP address

------------------------------------------------------------------------
Setup a fixed IP and DNS - for windows 7

http://www.howtogeek.com/howto/19249/how-to-assign-a-static-ip-address-in-xp-vista-or-windows-7/

For the IP you need to setup

the IP address of the PC as 192.168.1.2
Subnet mask as 255.255.255.0
default gateway address as 192.168.1.1

leave the DNS automatic

now do the arp -a test and post back a screen shot
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

For Windows 8
to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

This should work for all windows version, XP, Vista, W7
Hold the Windows key and press R

then type CMD

then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens
ns

Type the following command
arp -a {note the space between P and -}
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

once that is working

go back to the fixed IP settings and change to automatic for IP address and DNS

now open internet explorer and type

http://192.168.1.1

a login box should appear
use
The default username and password of the super user are admin and admin.

see how that goes
------------------------------------------------------------------------

How to power cycle

&#8220;power cycle&#8221; process to reboot or reset the modem/router
  • Switch off all the devices modem, router and computers also unplug their power cables.
  • Wait at least 1 to 5 minutes,
  • Plug the power cords back in, but don&#8217;t switch them on.
  • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
  • Next switch on the router (if a separate device) and then wait for a few minutes for it to settle and all the lights to become stable.
  • Now turn on your computer, You should now be able to access the Internet.
------------------------------------------------------------------------
 

mrblamus

Thread Starter
Joined
Feb 21, 2013
Messages
10
Still having the same issues I tried the proposed solution for 2 times .And yet if I reconfigure the router I get connected for a short while again.Tried a reset again.changed the Ip to a fixed one and make it back to DHCP and yet same trouble.

Here is the result for the proposed command:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\senbonzakura>arp -a

Interface: 192.168.1.2 --- 0xb
Internet Address Physical Address Type
192.168.1.1 1c-7e-e5-f4-2a-00 dynamic
192.168.1.255 ff-ff-ff-ff-ff-ff static
224.0.0.22 01-00-5e-00-00-16 static
224.0.0.251 01-00-5e-00-00-fb static
224.0.0.252 01-00-5e-00-00-fc static
239.192.152.143 01-00-5e-40-98-8f static
239.255.255.250 01-00-5e-7f-ff-fa static
255.255.255.255 ff-ff-ff-ff-ff-ff static

C:\Users\senbonzakura>
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
so in the same configuration

ping 192.168.1.1


Type the following command
ping 192.168.1.1 {note the space between P and -}
Post back the results in a reply here
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
 

mrblamus

Thread Starter
Joined
Feb 21, 2013
Messages
10
Now i've tried the router at a friend's house and it seems to be working perfectly on a Windows XP.
Coming back to home I uninstalled the Network Card driver reinstalled it got a connexion again for a little while and lost it again.I still need to make a test with another router.
But the hint is why I can't access nor to Wifi nor to Internet whereas the wifi/adsl/internet LED are OK.

here are some results I made 3 ping before getting disconnected with IPConfig's result
*********************
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\senbonzakura>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : senbonzakura-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Ethernet adapter This Gonna Be work:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F4-CE-46-F2-D6-89
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : samedi 23 février 2013 00:02:04
Lease Expires . . . . . . . . . . : dimanche 24 février 2013 00:02:05
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled



C:\Users\senbonzakura>ping google.com

Pinging google.com [173.194.34.238] with 32 bytes of data:
Reply from 173.194.34.238: bytes=32 time=99ms TTL=52
Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
Reply from 173.194.34.238: bytes=32 time=99ms TTL=52
Reply from 173.194.34.238: bytes=32 time=98ms TTL=52

Ping statistics for 173.194.34.238:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 98ms, Maximum = 99ms, Average = 98ms

C:\Users\senbonzakura>ping google.com

Pinging google.com [173.194.34.238] with 32 bytes of data:
Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
Reply from 173.194.34.238: bytes=32 time=99ms TTL=52

Ping statistics for 173.194.34.238:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 98ms, Maximum = 99ms, Average = 98ms

C:\Users\senbonzakura>ping google.com

Pinging google.com [173.194.34.238] with 32 bytes of data:
Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
Reply from 173.194.34.238: bytes=32 time=98ms TTL=52
Reply from 173.194.34.238: bytes=32 time=98ms TTL=52

Ping statistics for 173.194.34.238:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 98ms, Maximum = 98ms, Average = 98ms

C:\Users\senbonzakura>ping facebook.com
Ping request could not find host facebook.com. Please check the name and try aga
in.

C:\Users\senbonzakura>ping google.com

Pinging google.com [173.194.34.238] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 173.194.34.238:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\senbonzakura>
******************************************
C:\Users\senbonzakura>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\senbonzakura>ping 192.168.1.2

Pinging 192.168.1.2 with 32 bytes of data:
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128
Reply from 192.168.1.2: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\senbonzakura>
*************************************************************************************
 
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