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Solved: Gmail.com unreachable/unavailable all on browsers

Discussion in 'Web & Email' started by swapman, Jan 8, 2014.

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  1. swapman

    swapman Thread Starter

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    Hi,
    When I try to go to gmail.com on my desktop PC, it gives me a message that the page is unavailable.
    It happens in Chrome, Firefox and IE.
    I can go to gmail.com just fine on all other devices, like my phone, laptop and other computers, so I assume my desktop PC is to blame.
    I disabled my Bitdefender Security's antivirus, firewall and its other tools but to no avail.
    I used Ccleaner and other tools to clean history, cookies, traces etc. and that didn't help either.
    I scanned the computer with Bitdefender and Malbytes, and they found no viruses or other harmful stuff.
    I would really appreciate your assistance.
     
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  3. geek117

    geek117

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    The page gmail.com doesn't actually exist, the proper link is mail.google.com. This works via a redirect. Are you able to resolve anything at all on that PC? Can you try to update your DNS settings on that box to verify that is not the issue?

    http://www.mediacollege.com/computer/network/dns.html

    You can use google public dns servers to replace any currently configured (or autoconfigured) DNS servers:
    8.8.8.8
    8.8.4.4
     
  4. swapman

    swapman Thread Starter

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    I use many other devices on the same network and they all work fine in this manner. I can get to other mail sites via my PC.
    Also mail.google.com gives the same results.
     
  5. geek117

    geek117

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    Yes, I get that. But in the nature of troubleshooting the problem have you tried my above suggestion?
     
  6. prunejuice

    prunejuice

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    Gmail is on secure http, or https.

    Make sure the time settings are correct on your computer and modem/router.
     
  7. swapman

    swapman Thread Starter

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    Well I have not updated the DNS settings since I don't know how to, but I found out something.
    When I turn off the "scan ssl" option in Bitdefender anti-phishing/privacy tool, i can access gmail. When I turn it back on, I can't. On my laptop, however, I can access gmail when "scan ssl" option is on.
     
  8. geek117

    geek117

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    What version of Internet Explorer do you have installed on this problem computer?
     
  9. swapman

    swapman Thread Starter

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    I have IE 11. Also the problem occurs in Chrome and Firefox too.
     
  10. swapman

    swapman Thread Starter

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    Anybody?
     
  11. geek117

    geek117

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    Did this only start happening after upgrading to IE11? Do your other computers which work have the same IE version? It makes me wonder if this is possibly a compatibility issue between your anti-virus and that particular version of IE. You could attempt to roll back to a previous version...
     
  12. swapman

    swapman Thread Starter

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    The roll back to IE9 did not help
     
  13. geek117

    geek117

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    Are you able to create an exception for these pages in your anti-virus software on this particular computer?
     
  14. swapman

    swapman Thread Starter

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  15. swapman

    swapman Thread Starter

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    SOLVED!
    I uninstalled and re-installed Bitdefender and the problem got solved.
    Thanks for your efforts.
     
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