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Solved: Google chrome not working

Discussion in 'All Other Software' started by christadwani, Dec 26, 2012.

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  1. christadwani

    christadwani Thread Starter

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    Hi, I have a problem with Google Chrome.
    when I try running it, it doesn't open.
    I uninstalled it a few times.
    I tried finding a solution in the Google forums.
    I have a Kaspersky antivirus and the pc is running on windows 8.
     
  2. DaveA

    DaveA David Trusted Advisor

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    Is your Windows 8 a upgrade or clean install?
    Where did you get your copy of Windows 8 and what version is it?
     
  3. christadwani

    christadwani Thread Starter

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    actually it came with the pc it's not an upgrade and it was working perfectly until yesterday
     
  4. christadwani

    christadwani Thread Starter

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    if I run it as administrator it opens a grey screen
     

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  5. Shoppingmonk

    Shoppingmonk

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    clear the history and make it as default then try once
     
  6. dvk01

    dvk01 Derek Moderator Malware Specialist

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    it is very possible that Kaspersky protection is blocking Chrome, because Chrome auto-updates and unless you tell Kaspersky that it is OK to allow it, KIS will block the new/changed program

    Open Kaspersky settings & remove chrome from list of authorised or approved programs & then allow Kaspersky to find & re-allow it
     
  7. christadwani

    christadwani Thread Starter

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    actually as you can see in my previous post : I CANT OPEN ANYTHING IT JUST SHOWS A GREY BLANK SCREEN

    How? (my Kaspersky is Kaspersky Pure 2.0)
     
  8. christadwani

    christadwani Thread Starter

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    if I try installing chrome it shows on the taskbar but no icon or shortcut is shown in the folder or on desktop but if I run it as administrator it opens the grey screen and a shortcut appears in the folder and on desktop. but not working :/
     
  9. dvk01

    dvk01 Derek Moderator Malware Specialist

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    turn Kaspersky off completely & see if Chrome works

    I haven't used pure but normally with Kaspersky products, all you need to do is right click the icon in sys tray & select disable
     
  10. christadwani

    christadwani Thread Starter

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    I found the solution, it's not about Kaspersky, the problem was in compatibility.
    it was set for windows xp service pack 3 but I changed it to windows 7 (the pc is windows 8).
     

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  11. dvk01

    dvk01 Derek Moderator Malware Specialist

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    have you tried running it without any compatibility settings
    Chrome should be fully compliant with W8
     
  12. christadwani

    christadwani Thread Starter

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    yes I disabled the compatibility yesterday but I didn't have the time to post it but it works fine now
     

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