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Solved Solved: google chrome

Discussion in 'Web & Email' started by bob0101, Feb 19, 2015.

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  1. bob0101

    bob0101 Thread Starter

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    I bought windows 8.1 and also installed google chrome. when I open some items the google chrome app comes on the screen and then gives me a indicator that the webpage is unavailable. this is happening with more frequency.


    I thought I'd uninstall the google piece and reload it but it says when I go into the uninstall programs to close all of windows to do this. I'm stumped as to how to close windows and need assistance.


    If anyone thinks I should try a different approach to fix this issue, I'd appreciate a comment or two.


    bob0101
     
  2. Triple6

    Triple6 Moderator

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    Reboot the computer and then uninstall it.
     
  3. bob0101

    bob0101 Thread Starter

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    thanks for the advice. was able to uninstall and re-install, however, when queried Google Chrome comes as page not available.

    The install went well, but not functioning.

    Bob0101
     
  4. Triple6

    Triple6 Moderator

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    What do you mean "when queried"? Do you mean when you try to use it to browse to a site it doesn't load the site?

    I assume Internet Explorer works? Or does it?

    Do you have a firewall that is blocking it? If this a new computer did you uninstall any trial of Antivirus or Firewall software? If so what was installed and what are you using now? You may need to run a removal tool to fully uninstall the trial security software.

    Also check for a Proxy setting in Internet Options in the Control Panel, it's under the Connections tab then click on the LAN button. If there are any boxes checked and anything in the proxy address box post that here and then uncheck/delete it.
     
  5. bob0101

    bob0101 Thread Starter

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    yes, when queried means when I click on the desktop icon for google. The website comers up "this website is unavailable."


    Checked the settings you listed. nothing is checked in the proxy area, LAN settings. Google is my default browser. The firewall is not blocking this app. no, not a new laptop, 7-8 years old. use Antimalware bytes, Auslogics disk defragger and CC cleaner.
     
  6. Triple6

    Triple6 Moderator

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    Windows 8.1 may not be well suited to a 7 to 8 year old laptop. Was there drivers for the graphics card? It may be a problem with the hardware acceleration Chrome uses.
     
  7. bob0101

    bob0101 Thread Starter

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    Triple 6, thanks for all your assistance...ok, not a problem. I'll use the I'net explorer 11 which is installed. could that be interfering with the Google chrome setup?

    bob0101
     
  8. Triple6

    Triple6 Moderator

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    Multiple browsers co-exist just fine on the same system, the normal configuration is to have IE installed on a Windows system since it is an integral part of the system and most other browsers rely on certain shared features/configuration set by Internet Options in Windows anyway. IE can never be fully removed from a Windows system just downgraded or partially hidden.
     
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