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Solved: Google Search connection

Discussion in 'Web & Email' started by jenilewis, Sep 8, 2013.

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  1. jenilewis

    jenilewis Thread Starter

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    I did both. Problem persists.
     
  2. Phantom010

    Phantom010 Trusted Advisor

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    Maybe you'll need to delete your Firefox profile. It may be corrupted. Try creating a new one first, without deleting the present one.

    How to Create Firefox Profile
     
  3. Phantom010

    Phantom010 Trusted Advisor

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    You should probably do the following as well. Who knows what you may have downloaded with those fonts.


    Please download AdwCleaner.

    • Double click the adwcleaner.exe to run the tool.
    • Click Scan.
    • When the scan is finished, click Report and a Notepad window will be opened.
    • Please post the contents here in your topic.
     
  4. jenilewis

    jenilewis Thread Starter

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    Created new profile. Has the same problem. Here is the report from adwcleaner:

    # AdwCleaner v3.003 - Report created 10/09/2013 at 15:52:43
    # Updated 07/09/2013 by Xplode
    # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
    # Username : Lewis Construction - LEWISCONSTRUCTI
    # Running from : C:\Users\Lewis Construction\Downloads\adwcleaner.exe
    # Option : Scan

    ***** [ Services ] *****

    Service Found : CltMngSvc

    ***** [ Files / Folders ] *****

    File Found : C:\END
    Folder Found C:\Program Files (x86)\Conduit
    Folder Found C:\Program Files (x86)\SearchProtect
    Folder Found C:\SearchProtect
    Folder Found C:\Users\Lewis Construction\AppData\Local\Conduit
    Folder Found C:\Users\Lewis Construction\AppData\Local\PackageAware
    Folder Found C:\Users\Lewis Construction\AppData\LocalLow\Conduit
    Folder Found C:\Users\Lewis Construction\AppData\Roaming\OpenCandy
    Folder Found C:\Users\Lewis Construction\AppData\Roaming\SearchProtect

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Found : HKCU\Software\AppDataLow\Software\SmartBar
    Key Found : HKCU\Software\Conduit
    Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
    Key Found : HKCU\Software\SearchProtect
    Key Found : [x64] HKCU\Software\Conduit
    Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
    Key Found : [x64] HKCU\Software\SearchProtect
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
    Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3292583
    Key Found : HKLM\Software\Conduit
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect
    Key Found : HKLM\Software\SearchProtect
    Value Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [SearchProtect]
    Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [SearchProtectAll]

    ***** [ Browsers ] *****

    -\\ Internet Explorer v10.0.9200.16660


    -\\ Mozilla Firefox v23.0.1 (en-US)

    [ File : C:\Users\Lewis Construction\AppData\Roaming\Mozilla\Firefox\Profiles\t820s43j.default-1378844737681\prefs.js ]


    [ File : C:\Users\Lewis Construction\AppData\Roaming\Mozilla\Firefox\Profiles\wbcke4xt.JeniLewis\prefs.js ]


    *************************

    AdwCleaner[R0].txt - [2213 octets] - [10/09/2013 15:52:43]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [2273 octets] ##########
     
  5. Phantom010

    Phantom010 Trusted Advisor

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    Run another scan.

    Then, select the items found inside Services, Folders, Files and Registry. You can deselect the ones inside Mozilla Firefox.

    Click Clean.
     
  6. jenilewis

    jenilewis Thread Starter

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    done, problem persists.
    I know I can always use another search engine and/or browser. My concern is that this is the tip of the iceberg on a bigger problem.
     
  7. Phantom010

    Phantom010 Trusted Advisor

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    When typing www.google.com in the Firefox address bar instead, are you still getting the prompt?

    Are you using Google Encrypted? The URL begins with https.
     
  8. jenilewis

    jenilewis Thread Starter

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  9. Phantom010

    Phantom010 Trusted Advisor

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    Norton is another possibility. Is there a SSL scan option?
     
  10. jenilewis

    jenilewis Thread Starter

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    Sorry for the delay in getting back to you. I have a new development. When i was moving photos around today into files I noticed a totally new symbol on the mini icon/photo of those photo files. it is a check or a >> symbol. I also see that I now have a 'backup' tab in the properties of these files. In looking around I have the same new backup tab on documents. When I click that tab I get information which includes these new symbols. So, I have some sort of automatic backup happening that I did not set up. I also attempted to access the website where I got the type font that started this whole problem to see if they were advertising buddies with backup software and the site is down. Fontzone.net. ARGH!
     
  11. Phantom010

    Phantom010 Trusted Advisor

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    Maybe Norton Backup?

    Can you post a screenshot of those new symbols and backup tabs?


    To take a screenshot,

    1- Hit the Printscreen key on your keyboard. This will copy your entire screen to the clipboard. Hitting ALT + Printscreen will only copy the active window.

    2- Open Paint. (press the Windows key + R to open a Run box > type mspaint and click OK)

    3- Select Edit.

    4- Click on Paste. (or simply press CTRL+V on your keyboard)

    5- Select File.

    6- Click on Save As...

    7- Save your screenshot as a JPEG file.

    8- Attach the screenshot to your next post.


    How to Attach a File on TSG
     
  12. Phantom010

    Phantom010 Trusted Advisor

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    Also,

    1- Please click HERE to download HijackThis.

    2- Run the program.

    3- Click on the Main Menu button if not already there.

    4- Select Do a system scan and save a logfile.

    5- Copy and paste the scan log from Notepad into your next reply. Do not attach it.

    6- Do not "Fix" anything unless advised to do so.



    Next,



    1- Run HijackThis again.

    2- Click on Open The Misc Tools section from the Main Menu.

    3- Click on Open Uninstall Manager.

    4- Click on Save list...

    5- Save the text file to the desktop.

    6- Copy and paste the log from Notepad into your next reply.
     
  13. jenilewis

    jenilewis Thread Starter

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    The screenshot should be attached. It isn't the best example, but you can see the photo icons with the new symbols.
     

    Attached Files:

  14. jenilewis

    jenilewis Thread Starter

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    here it is
     

    Attached Files:

  15. Phantom010

    Phantom010 Trusted Advisor

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    Yup, that looks like Norton Backup icons alright.
     
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