Solved: google/you tube - cookies not turned on

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shelley

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My daughter used to be able to log in to her You Tube account without a problem but recently she found she can't because a Google dialogue is saying her browser cookies are not turned on. I know they are. We have tried creating a new account but get the same problem. I deleted all cookies relating to Google and You Tube in the hope that new ones would be created but this hasn't worked either. A suggestion from Google was to turn off the firewall. I tried that to no effect. Does anyone have any better suggestions?

Using Firefox 3.6.2 with XP home.
 

aka Brett

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Did you delete all the cookies?...you may have missed some I would try to delete them all
If no luck...do you have any security software that has cookie control?...sometimes a security suite can cause random problems.
Is google remembering the rest of your settings...such as filter ,open in new window etc?
 

shelley

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Thanks for the quick reply. I'll check again to see if I'd missed any cookies. Yes, cookies are accepted, it was the first thing I checked. The firewall is ZoneAlarm but I can't see anything in there. I did try turning it off. I didn't understand the rest of your comments about filters, etc. All she is trying to do is log into her You Tube account but Google clearly can't access the cookies folder in Firefox to read existing cookies or create a new ones. We have no problems with any other site.
 

aka Brett

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go to google home page
up in right hand corner select search settings

select open in a new window on that page
select save

Then open google back up type in a search and go to a result
When clicking on the result does it open a new window?

I am just wanting to see if it is rejecting all google cookies
 

shelley

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Nov 14, 1999
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No, it doesn't It doesn't do it on my PC either. In fact I note that it's telling me I don't have my cookies enabled either!
 

shelley

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I'm using ZoneAlarm and Avast. My daughter is using Zonealarm and Grisoft AVG.
 

aka Brett

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Almost forgot
Does internet explorer also have the same problem with google?
 

shelley

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Nov 14, 1999
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628
Ok, I don't have a problem changing preferences and it doesn't say I have a problem with cookies in IE, but it doesn't open up a new window.
 

shelley

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Nov 14, 1999
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I get ~ Cookies are currently ENABLED in your web browser. :)
 

shelley

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628
Ok. We installed Firefox 3.7 (Alpha). Problem solved :)

Thanks for the help.
 
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