[SOLVED] hang up when playingmusic or sounds when connected to the Internet

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newdumbo

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If I attempt to play music(CDs or live) when I am connected to the net my computer always crashes.Somte times straight away,other times,sometimes later,but always.If I disconnect from the net I play cds or mp3 files stored on my hard disc ad infinitum,no problems.When I crash the only way out is to restart my computer.I am using Windows ME.
 
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Go to Start>Settings>Control Panel and double-click System. On the Device Manager tabs, do you see any exclamation points or anything odd?
 

newdumbo

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Oct 18, 2001
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I just tried that and everything is normal,no exclamation marks etc.Thanks anyway.
 
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How about a listing of your IRQs?
Start>Run>type 'msinfo32' and Enter.
Expand Hardware and choose IRQs. Edit, Select All, Edit Copy and then paste it here.
 

newdumbo

Thread Starter
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Oct 18, 2001
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85
Just tried that.When I press enter a blue screen appears saying an error has occured.The error is :
File Name VIAGART(01) + 00000A67
Error: 0E:0028:C006DEEF
 

~Candy~

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Just to be sure, you aren't typing the ' symbols are you?

Start button, select run, then type:

msinfo32
and hit ok

does it work now?
 

newdumbo

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Messages
85
I was doing as you suggested but the blue screen was happening frequently.I restarted and now it is Ok.These are the results
IRQ 0 System timer OK
IRQ 1 Standard 101/102-Key or Microsoft Natural Keyboard OK
IRQ 2 Programmable interrupt controller OK
IRQ 3 VIA Tech 3038 PCI to USB Universal Host Controller OK
IRQ 3 VIA Tech 3038 PCI to USB Universal Host Controller OK
IRQ 3 ACPI IRQ Holder for PCI IRQ Steering OK
IRQ 4 Communications Port (COM1) OK
IRQ 6 Standard Floppy Disk Controller OK
IRQ 7 ECP Printer Port (LPT1) OK
IRQ 8 System CMOS/real time clock OK
IRQ 9 SCI IRQ used by ACPI bus OK
IRQ 10 Conexant PCI Modem Enumerator OK
IRQ 10 VIA AC'97 Audio Controller (WDM) OK
IRQ 10 ACPI IRQ Holder for PCI IRQ Steering OK
IRQ 11 NVIDIA Vanta OK
IRQ 11 ACPI IRQ Holder for PCI IRQ Steering OK
IRQ 12 PS/2 Compatible Mouse Port OK
IRQ 13 Numeric data processor OK
IRQ 14 VIA Bus Master PCI IDE Controller OK
IRQ 14 Primary IDE controller (dual fifo) OK
IRQ 15 VIA Bus Master PCI IDE Controller OK
IRQ 15 Secondary IDE controller (dual fifo) OK
 

~Candy~

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Sorry for the delay, I figured someone else may have some ideas....

The only thing I see that could be creating this problem is this:

IRQ 10 Conexant PCI Modem Enumerator OK
IRQ 10 VIA AC'97 Audio Controller (WDM) OK

And when you play audio while the modem is connected.....with both on the same IRQ.......

Are you using the com port on IRQ 4?
 

~Candy~

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Well, the only idea I have it to try to disable that com port and remove either the modem or the audio controller (or both) and see if one will move and pick up the IRQ 4.....do you have your driver disks handy in case you need them on the re-install?
 

newdumbo

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Oct 18, 2001
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I have my modem driver disc,and I have a disc called Startup Driver,computer video and sound product.
 

~Candy~

Retired Administrator
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Well, it sounds like those are what you'll need....

Now, I can't guarantee this will work......(that's the fine print)

Go to the control panel, system, device manager, find the com port we're talking about and for right now, place a check mark in the box that says to disable in this hardware profile....

Restart the computer and take a look to see if by some lucky chance, things moved around......

If not, then remove the modem and the sound, reboot and let windows find new hardware......I think I'd let it find the modem first.....so if it finds the sound first, try to cancel that.....the modem should be happy on 4.....but you can never tell......then reboot again and allow it to find the sound.

You may be prompted for the modem, sound, and/or windows installation cds......
 

newdumbo

Thread Starter
Joined
Oct 18, 2001
Messages
85
I disabled port 1 in the hardware profile,rebooted but things appeared unchanged. I am not clear when you say 'have things moved around?'.I checke the irqs again and they appear the same.Also when you say remove the modem and sound do you mean un-install them?.Sorry to be so thick
 

~Candy~

Retired Administrator
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Messages
103,706
Ok, in device manager, this is still the same?

IRQ 10 Conexant PCI Modem Enumerator OK
IRQ 10 VIA AC'97 Audio Controller (WDM) OK

By removing, I mean from the device manager, highlight these items and select remove.
 
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