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Solved: Hanging

Discussion in 'Windows Vista' started by seanbroseley, Mar 11, 2013.

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  1. seanbroseley

    seanbroseley Thread Starter

    Joined:
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    I've uninstalled 60-80 programs since my daughter stopped using it.

    The ones left are ones that I can't uninstall and those I'm not sure about.

    For Catz 5 (which I don't play) and ArcSoft VideoImpression 2 When I try to unistall I get the following: "The InstallShield Engine (iKernelexe) could not ne launched. No such interface supported".

    For IObit Apps Toolbar v7.0 the message I get is: "Error 1316. A network error occurred while attempting to read from file C:\Windows|installer|obitappsToolbar.msi"

    The list of programmes is as follows:

    VLC media player 1.1.4
    SUPERAntiSpyware
    Spelling Dictionaries Support for Adobe Reader 9
    QuickTime
    QucikSet
    PC Connectivity Solution
    Onzo Uploader
    MSXML 4.0 SP2 (KB973688)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB927978)
    Microsoft Works
    Microsoft Visual C + + 2010 x86 Redistributable - 10.40219
    Microsoft Visual C + + 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C + + 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C + + 2008 Redistributable - x86 9.030729.17
    Microsoft Visual C + + 2008 ATL Update kb973924 - x86 9.0.30729.4148
    Microsoft Visual C + + 2005 Redistributable
    Microsoft Visual C + + 2005 ATL Update kb973973 - x86 8.0.50727.4053
    Microsoft SIlverlight
    Microsoft Office Powerpoint Viewer (English)
    Microsoft Outlook Connector
    Microsoft Office Home and Student 2007
    Microsoft Office File Validation Add-In
    Microsoft Office Enterprise 2007
    Microsoft Office Communicator 2007
    Microsoft .Net Framework 4 Client Profile
    Microsoft .NET Framework 3.5 SP1
    Malwarebytes Anti-Malware version 1.70.0.1100
    Lexmark 640 Series
    Java 7 Update 17
    IObit Apps Toolbar v7.0
    Intel matrix Storage Manager
    Intel TV Wizard
    Hijack This
    GoToAssist 8.0.0514
    Google Toolbar for Internet Explorer
    Google Chrome
    GIMP 2.6.11
    FYZip 1.00
    FoxTab PDF Reader
    EasyBits Go
    Dell-eBay
    Dell Wireless WLAN Card Utility
    Dell Touchpad
    Dell System Detect
    Dell Support Centre (Support Software)
    Dell Getting Started Guide
    Dell Dock
    Compatibility Pack for the 2007 Office system
    Cisco PEAP Module
    Cisco LEAP Module
    Cisco EAP-FAST Module
    CCleaner
    Catz 5
    AVG 2012
    ArcSoft VideoImpression 2
    Adobe Reader X (10.1.6)
    Adobe Flash Player 11 ActiveX
    Adobe Air
    Acrobat.com
     
  2. flavallee

    flavallee Frank Trusted Advisor

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    When you inherit a computer that still contains all the "debris" and problems from its previous owner, the best option is to do a clean reinstall of Windows and get a fresh start with it.

    One reason why you're having problems and getting warning messages when you try to uninstall some of them is because Windows is damaged - possibly from the use of registry/file "cleaners" and from infections.

    ---------------------------------------------------------
     
  3. seanbroseley

    seanbroseley Thread Starter

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    OK I restored factory settings from the Recovery last night and didn't hang when I tried went online and tried to make it do so by having lots of pages open at the same time and refreshing and streaming media. So far so good

    Currently downloading 96 Windows updates. I'll see how this goes over the next few days and if all is well well close this Sunday evening.
     
  4. blues_harp28

    blues_harp28 Trusted Advisor

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    Ok, good news - keep us updated
     
  5. flavallee

    flavallee Frank Trusted Advisor

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    Sorry for the late reply. I've been gone for 2 days. Keep us posted.

    ----------------------------------------------------------
     
  6. seanbroseley

    seanbroseley Thread Starter

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    How do I check for driver updates? I have visited the Dell websites and downloaded the Dell System Detect application, but it will not install, giving the following message: ""Unable to install or run this application. This application requires Version 4.0 Full or other compatible .NET Framework."

    Still no hang ups as previous.

    Thanks.
     
  7. flavallee

    flavallee Frank Trusted Advisor

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    What's the 7-character "service tag" number on the sticker of that Dell Inspiron 1545 laptop?

    ---------------------------------------------------------

    Go to Control Panel - Device Manager.

    Are there any entries with a yellow ? or ! next to them?

    If there is, advise what their names are.

    ---------------------------------------------------------
     
  8. seanbroseley

    seanbroseley Thread Starter

    Joined:
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    8HP0VJ1

    No yellow ? or !
     
  9. flavallee

    flavallee Frank Trusted Advisor

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    According to service tag number 8HP0VJ1, here is the support and driver downloads site that's specific only to your Dell Inspiron 1545 laptop.

    You should add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

    ----------------------------------------------------------

    If there are no entries in the Device Manager that have a yellow ? or ! next to them, and if all of the devices in that laptop are listed and show as working properly, there's no compelling reason to install or update any drivers.

    ----------------------------------------------------------

    According to the drivers and downloads section, your laptop appears to have these devices:

    IDT 92HD71B audio

    Intel GM45 chipset

    Conexant D400 56K modem

    Alps touchpad

    Dell Wireless 1397/1510 WLAN mini-card

    Dell Wireless 365/370 bluetooth module

    Marvell 88E80xx 10/100 ethernet controller

    Intel GM45 graphics

    ----------------------------------------------------------
     
  10. seanbroseley

    seanbroseley Thread Starter

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    There doesn't seem too much wrong there. However I have successfully got the laptop to hang using the Dell Diagnostics tool to test the hard drive. Repeated the test and it did it again. First time since I reset the machine.
     
  11. blues_harp28

    blues_harp28 Trusted Advisor

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  12. seanbroseley

    seanbroseley Thread Starter

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    Yes that was the dell test page I was trying to use.

    Upon starting the download and install the SeaTool it prompted me to download Microsoft NET.Framework 4 which I have now done.

    I have used the SeaTool to run a Short Generic test and it has passed.
     
  13. seanbroseley

    seanbroseley Thread Starter

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    However it has failed the Short Drive Self Test using the SeaTool. What do people make of that?
     
  14. blues_harp28

    blues_harp28 Trusted Advisor

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    You have already restored to factory settings - if not, we would suggest that you back up any needed data and files asap.
    To fail any part of the hard drive test may mean that the hard drive is about to fail and needs replacing.
    This time run the Long test

    SeaTools for DOS tutorial
    http://knowledge.seagate.com/articles/en_US/FAQ/201271en
     
  15. seanbroseley

    seanbroseley Thread Starter

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    Passed the Short Generic Test
    The Long Generic Test makes the computer hang just as the Dell test did.
     
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