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Solved: have connection but browser not working

Discussion in 'Web & Email' started by singinsolo, Apr 18, 2010.

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  1. singinsolo

    singinsolo Thread Starter

    Joined:
    Dec 4, 2008
    Messages:
    9
    All that happened was the network cable that connects to my space in the house was disconnected from the modem. When I reconnected, I thought I had no signal, but when I open the LAN connection it shows it working properly, but when I open IE I get the "not connected" screen. I'm running XP on an
    HP6000 laptop.
    It doesn't make sense to me that just unplugging and re-plugging the cable would cause a problem.

    TIA
    SS

    Adding the diagnostic log from IE7. Also note that the other computer connected to the same router is working fine. Am using it to send this.


    info
    DNS Client Diagnostic

    DNS - Not a home user scenario

    info
    Using Web Proxy: no
    info
    Resolving name ok for (www.microsoft.com): no

    No DNS servers

    action
    Automated repair: Renew IP address
    action
    Releasing the current IP address...
    action
    Successfully released the current IP address
    action
    Renewing the IP address...
    action
    Successfully renewed the current IP address
    info
    Redirecting user to support call


    Gateway Diagnostic


    The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
    info
    This computer has the following default gateway entry(ies): 192.168.102.1
    info
    This computer has the following IP address(es):
    info
    The default gateway is in the same subnet as this computer
    info
    The default gateway entry is a valid unicast address
    info
    The default gateway address was resolved via ARP in 1 try(ies)
    info
    The default gateway was reached via ICMP Ping in 1 try(ies)
    warn
    Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
    action
    Automated repair: Renew IP address
    action
    Releasing the current IP address...
    action
    Successfully released the current IP address
    action
    Renewing the IP address...
    action
    Successfully renewed the current IP address
    info
    This computer has the following default gateway entry(ies): 192.168.102.1
    info
    This computer has the following IP address(es):
    info
    The default gateway is in the same subnet as this computer
    info
    The default gateway entry is a valid unicast address
    info
    The default gateway address was resolved via ARP in 1 try(ies)
    info
    The default gateway was reached via ICMP Ping in 1 try(ies)
    warn
    Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
    action
    Automated repair: Reset network connection
    action
    Disabling the network adapter
    action
    Enabling the network adapter
    info
    Network adapter successfully enabled
    info
    This computer has the following default gateway entry(ies): 192.168.102.1
    info
    This computer has the following IP address(es):
    info
    The default gateway is in the same subnet as this computer
    info
    The default gateway entry is a valid unicast address
    info
    The default gateway address was resolved via ARP in 1 try(ies)
    info
    The default gateway was reached via ICMP Ping in 1 try(ies)
    warn
    Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
    action
    Manual repair: Reboot modem
    info
    This computer has the following default gateway entry(ies): 192.168.102.1
    info
    This computer has the following IP address(es):
    info
    The default gateway is in the same subnet as this computer
    info
    The default gateway entry is a valid unicast address
    info
    The default gateway address was resolved via ARP in 1 try(ies)
    info
    The default gateway was reached via ICMP Ping in 1 try(ies)
    warn
    Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
    info
    Waiting some time for the modem/router to stabilize
    action
    Automated repair: Renew IP address
    action
    Releasing the current IP address...
    action
    Successfully released the current IP address
    action
    Renewing the IP address...
    action
    Successfully renewed the current IP address
    info
    This computer has the following default gateway entry(ies): 192.168.102.1
    info
    This computer has the following IP address(es):
    info
    The default gateway is in the same subnet as this computer
    info
    The default gateway entry is a valid unicast address
    info
    The default gateway address was resolved via ARP in 1 try(ies)
    info
    The default gateway was reached via ICMP Ping in 1 try(ies)
    warn
    Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
    info
    Waiting some time for the modem/router to stabilize
    action
    Automated repair: Renew IP address
    action
    Releasing the current IP address...
    action
    Successfully released the current IP address
    action
    Renewing the IP address...
    action
    Successfully renewed the current IP address
    info
    This computer has the following default gateway entry(ies): 192.168.102.1
    info
    This computer has the following IP address(es):
    info
    The default gateway is in the same subnet as this computer
    info
    The default gateway entry is a valid unicast address
    info
    The default gateway address was resolved via ARP in 1 try(ies)
    info
    The default gateway was reached via ICMP Ping in 1 try(ies)
    warn
    Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
    info
    Waiting some time for the modem/router to stabilize
    action
    Automated repair: Renew IP address
    action
    Releasing the current IP address...
    action
    Successfully released the current IP address
    action
    Renewing the IP address...
    action
    Successfully renewed the current IP address
    info
    This computer has the following default gateway entry(ies):
    info
    This computer has the following IP address(es):
    info
    The default gateway is in the same subnet as this computer
    info
    The default gateway entry is a valid unicast address
    info
    The default gateway address was resolved via ARP in 1 try(ies)
    info
    The default gateway was reached via ICMP Ping in 1 try(ies)
    warn
    Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
    info
    Waiting some time for the modem/router to stabilize
    action
    Automated repair: Renew IP address
    action
    Releasing the current IP address...
    action
    Successfully released the current IP address
    action
    Renewing the IP address...
    action
    Successfully renewed the current IP address
    info
    This computer has the following default gateway entry(ies): 192.168.102.1
    info
    This computer has the following IP address(es):
    info
    The default gateway is in the same subnet as this computer
    info
    The default gateway entry is a valid unicast address
    info
    The default gateway address was resolved via ARP in 1 try(ies)
    info
    The default gateway was reached via ICMP Ping in 1 try(ies)
    warn
    Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
    info
    Waiting some time for the modem/router to stabilize
    action
    Automated repair: Renew IP address
    action
    Releasing the current IP address...
    action
    Successfully released the current IP address
    action
    Renewing the IP address...
    action
    Successfully renewed the current IP address
    info
    This computer has the following default gateway entry(ies):
    info
    This computer has the following IP address(es):
    info
    The default gateway is in the same subnet as this computer
    info
    The default gateway entry is a valid unicast address
    info
    The default gateway address was resolved via ARP in 1 try(ies)
    info
    The default gateway was reached via ICMP Ping in 1 try(ies)
    warn
    Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue



    IP Layer Diagnostic
    Corrupted IP routing table

    info
    The default route is valid
    info
    The loopback route is valid
    info
    The local host route is valid
    info
    The local subnet route is valid


    Invalid ARP cache entries

    action
    The ARP cache has been flushed



    IP Configuration Diagnostic

    Invalid IP address

    info
    Valid IP address detected: 192.168.102.100



    Wireless - Low SNR
    IrDA protocol is not found in Winsock catalog.
    All base service provider entries are present in the Winsock catalog.
    The Winsock Service provider chains are valid.
    Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
    Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
    Provider entry RSVP UDP Service Provider passed the loopback communication test.
    Provider entry RSVP TCP Service Provider passed the loopback communication test.
    Connectivity is valid for all Winsock service providers.



    Network Adapter Diagnostic
    Network location detection

    info
    Using home Internet connection

    Network adapter identification

    info
    Network connection: Name=Local Area Connection, Device=Broadcom NetXtreme Gigabit Ethernet, MediaType=LAN, SubMediaType=LAN
    info
    Network connection: Name=Wireless Network Connection, Device=HP WLAN 802.11a/b/g W500, MediaType=LAN, SubMediaType=WIRELESS
    info
    Both Ethernet and Wireless connections available, prompting user for selection
    action
    User input required: Select network connection
    info
    Ethernet connection selected

    Network adapter status

    info
    Network connection status: Connected



    HTTP, HTTPS, FTP Diagnostic

    HTTP, HTTPS, FTP connectivity
    HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
    HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
    FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    Could not make an HTTP connection.
    Could not make an HTTPS connection.
    Could not make an FTP connection.


     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,805
    First Name:
    Terry
    Some of this will overlap those diagnostics, but it will be more readable ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following commands:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    ping 192.168.102.1

    ping 67.195.160.76

    ping yahoo.com


    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. singinsolo

    singinsolo Thread Starter

    Joined:
    Dec 4, 2008
    Messages:
    9
    Sometimes it's the simple things. I removed the vonage router that was giving problems anyway, and reset the network and now I'm back online as though nothing had happened. Thanks, and I will refer back to this if the problem occurs again.
    Thanks so much.
    SS
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,805
    First Name:
    Terry
    You're welcome. Glad you found and fixed it pretty quickly.
     
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