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Solved: Have (had) Norton Internet Security-Got a bug, big time.

Discussion in 'General Security' started by ibemaggie, Jan 9, 2011.

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  1. ibemaggie

    ibemaggie Thread Starter

    Joined:
    Apr 12, 2002
    Messages:
    80
    Hi,

    Recently purchased new computer so I am now running Windows 7 (32&64). I read and read and read about what security software to get and I chose Norton Internet Security 11. A couple of days ago my computer crashed. I think it was due to an email I received saying there was a new Microsoft Update, and I hit link of email to get to Microsoft site. Don't know for sure but do know that I spent two hours on phone with HP (great support!) and after trying all different things it was determined that I had to do a system restore. Rather ironic since I never paid for anti virus software before Norton. HP said they thought it happened when I updated version on CCleaner the other day but I am more suspicious of that Fake Email I received the other day in regards to a Microsoft Critical update.

    Annnnnnnny who, I removed Norton product from computer but do not know which way to turn now. The Norton program was too sophisticated for me anyway so I need a recommendation for a security system I can put together. Like if I choose another anti virus, do you still add on other programs to be completely covered? Malware is a word I see a lot. Is there a all encompassing program that covers all the bases that need to be covered for complete security (free or not free) or is that impossible and you always need to supplement virus program with other stuff.

    I am confused and frustrated and do not feel comfortable with going on line until I get replacement for what I removed.

    Hope this makes sense, Thanks to those that hung in there for my much to detailed question! Maggie
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,583
    So I hope you will not be opening emails claiming to be MS again, as they never do such things.

    Second, I would remove CCleaner from your system, as many people have trashed their system by letting it 'optimize' their registry.

    You generally need 3 things, a real time antivirus program, an anti-spyware program and an anti-malware program. Thats if you go the best of breed approach by installing different programs for each vector of attack.

    There is one called Norton 360 and that offers good protection without getting your hands dirty. Norton Internet Security is the version for more technical people.
     
  3. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,242
    First Name:
    Cody
    First, run the Norton Removal Tool.

    Second, I would suggest that you download and install Microsoft Security Essentials. That is a user-friendly, effective, and lightweight antivirus program that I run on all my machines and all the machines I work on.

    -------------------------------------------------

    In response to the title, what makes you think that you have a "bug, big time?"
     
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