1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Having internet download/speed issues on Vista desktop (please help)

Discussion in 'Networking' started by AlwaysScrewed, Mar 20, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. AlwaysScrewed

    AlwaysScrewed Thread Starter

    Joined:
    Apr 10, 2014
    Messages:
    181
    I've been having strange internet issues on my Windows Vista desktop computer. I have tried to talk to my ISP about it but they haven't given me any help that has resolved the issue.

    On the Wireless Network Connection Status window next to "Speed" it fluctuates constantly and the signal also fluctuates constantly when it did not use to do this before and I am getting bad download speeds at times as well which also did not use to occur.

    The signal will jump from "Fair" to "Very Good" a lot and will also say "Good" and "Poor" at times. The "Speed" on the Wireless Network Connection Status window used to say 130Mbps and would only fluctuate from 78 to 104 to 117 to 130 Mbps. But now it won't even do that and it will say 13.0, 65, 58.5, 52, 39, and more.

    The download speed is being affected. I have tried unplugging my modem for one minute and plugging it back in. My ISP has sent new codes to my modem several times. There are no viruses or anything like that on my Vista desktop as I have scanned with MalwareBytes and SpyBot.

    This seemed to start after I installed WinDirStat because my hard drive space was being taken up by nothing and I was trying to see what was going on. My free space used to be 209GB but now it is only 184GB and I have done nothing to it.

    The device for the internet I am using on my Vista desktop is a Dell Wireless WLAN Mini Card 802.11n.

    I don't want to restore to factory settings again because the computer is too old to be doing something like that again.

    This issue does not seem to be occurring on my Windows 7 laptop. It only seems to occur on the Windows Vista desktop.

    If someone on here could help me fix this issue I would really appreciate it.

    Thank you.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,567
    First Name:
    Terry
    Make sure you have the latest driver from Dell's web site.

    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with a screen shot see TSG Posting a Screenshot. FWIW to take screen shots with Windows Vista or latter I prefer to use the built-in Snipping Tool.
     
  3. AlwaysScrewed

    AlwaysScrewed Thread Starter

    Joined:
    Apr 10, 2014
    Messages:
    181
    Isn't there a way to do this without having to download another program which might clog up my Vista desktop even more?

    Besides, that program is asking for a business e-mail address and is not accepting any e-mail addresses that I am putting in anyway.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,567
    First Name:
    Terry
    They keep changing their minds about how free their download is. Last time they asked for a "business" email they accepted a personal one from an ISP (example:; [email protected]).

    If so, I'm mostly looking for signal strength and the signal strength history graph.

    Did the driver make any difference?
     
  5. AlwaysScrewed

    AlwaysScrewed Thread Starter

    Joined:
    Apr 10, 2014
    Messages:
    181
    I searched for an update but Windows said I had the most up-to-date driver for it.
     
  6. AlwaysScrewed

    AlwaysScrewed Thread Starter

    Joined:
    Apr 10, 2014
    Messages:
    181
    Issue is still occurring. Please help.

    bump.
     
  7. CoolBurn

    CoolBurn

    Joined:
    Dec 5, 2013
    Messages:
    1,768
    Whats the Dell service tag number?

    "The Service Tag is a 7-character code, and the Express Service Tag is a 10-digit code that is a numeric version of the Service Tag. Both codes will probably be located on the back of the computer case, but can also be located on the top or side of the system."
    ^^From Dell's Website.
     
  8. AlwaysScrewed

    AlwaysScrewed Thread Starter

    Joined:
    Apr 10, 2014
    Messages:
    181
    dvv7dh1
     
  9. CoolBurn

    CoolBurn

    Joined:
    Dec 5, 2013
    Messages:
    1,768
    Press the Windows flag key + R and in the run open field type: cmd (press enter)
    Input the following command into command prompt:
    netsh wlan show all > 0 & notepad 0 (Press enter)
    Notepad should open with a wireless summary. Save the notepad doc to your desktop and attach this in your next reply.

    Also what is the exact make and model of the modem?
     
  10. AlwaysScrewed

    AlwaysScrewed Thread Starter

    Joined:
    Apr 10, 2014
    Messages:
    181
    I'm not sure what you mean by model but it is an Arris DG860A. DG860A is the only thing I could find that might be some sort of model thing.

    Here's the result of the other thing you asked for:

    Wireless System Information Summary
    (Time: 3/23/2015 3:03:50 PM)


    =======================================================================
    ============================== SHOW DRIVERS ===========================
    =======================================================================


    Interface name: Wireless Network Connection

    Driver : Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
    Vendor : Broadcom
    Provider : Broadcom
    Date : 10/12/2007
    Version : 4.170.25.17
    INF file : C:\Windows\INF\oem44.inf
    Files : 4 total
    C:\Windows\system32\DRIVERS\BCMWL6.SYS
    C:\Windows\system32\bcmihvsrv.dll
    C:\Windows\system32\bcmihvui.dll
    C:\Windows\system32\bcmwlcoi.dll
    Type : Native Wi-Fi Driver
    Radio types supported : 802.11n 802.11a 802.11n 802.11g 802.11b
    FIPS 140-2 mode supported : No
    Authentication and cipher supported in infrastructure mode:
    Open None
    Open WEP
    Shared None
    Shared WEP
    WPA2-Enterprise TKIP
    WPA2-Personal TKIP
    WPA2-Enterprise CCMP
    WPA2-Personal CCMP
    Unknown TKIP
    Unknown CCMP
    WPA-Enterprise TKIP
    WPA-Personal TKIP
    WPA-Enterprise CCMP
    WPA-Personal CCMP
    Authentication and cipher supported in ad-hoc mode:
    WPA2-Personal CCMP
    Open None
    Open WEP
    IHV Service Present : Yes
    IHV Adapter OUI : [00 10 18], type: [00]
    IHV Extensibility DLL Path: C:\Windows\System32\bcmihvsrv.dll
    IHV UI extensibility ClSID: {aaa6dee9-31b9-4f18-ab39-82ef9b06eb73}
    IHV Diagnostics CLSID : {00000000-0000-0000-0000-000000000000}


    =======================================================================
    ============================= SHOW INTERFACES =========================
    =======================================================================


    There is 1 interface on the system:

    Name : Wireless Network Connection
    Description : Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
    GUID : 134a335f-4944-4797-8045-e450a4b3111a
    Physical Address : 00:22:69:61:63:73
    State : connected
    SSID : Munsey-45418
    BSSID : cc:a4:62:3e:21:20
    Network Type : Infrastructure
    Radio Type : 802.11n
    Authentication : WPA2-Personal
    Cipher : CCMP
    Connection Mode : Auto Connect
    Channel : 11
    Receive Rate (Mbps) : 54
    Transmit Rate (Mbps) : 54
    Signal : 38%
    Profile : Munsey-45418


    =======================================================================
    ============================= SHOW SETTINGS ===========================
    =======================================================================


    Wireless LAN settings
    ---------------------
    Show blocked networks in visible network list: No.

    Only use GP profiles on GP configured networks: No.

    Auto configuration logic is enabled on interface "Wireless Network Connection".


    =======================================================================
    ============================== SHOW FILTERS ===========================
    =======================================================================


    Allow list on the system (group policy)
    ---------------------------------------
    <None>

    Allow list on the system (user)
    -------------------------------
    <None>

    Block list on the system (group policy)
    ---------------------------------------
    <None>

    Block list on the system (user)
    -------------------------------
    <None>


    =======================================================================
    =========================== SHOW CREATEALLUSER ========================
    =======================================================================


    Everyone is allowed to create all user profiles.


    =======================================================================
    ============================= SHOW PROFILES ===========================
    =======================================================================


    Profiles on interface Wireless Network Connection:

    Group Policy Profiles (read only)
    ---------------------------------
    <None>

    User Profiles
    -------------
    All User Profile : Munsey-45418


    =======================================================================
    ========================== SHOW PROFILES NAME=* =======================
    =======================================================================


    Profile Munsey-45418 on interface Wireless Network Connection:
    =======================================================================

    Applied: All User Profile

    Profile Information
    -------------------
    Version : 1
    Type : Wireless LAN
    Name : Munsey-45418
    Control options :
    Connection mode : Connect automatically
    Network broadcast : Connect only if this network is broadcasting
    AutoSwitch : Switch to more preferred network if possible

    Connectivity settings
    ---------------------
    Number of SSIDs : 1
    SSID name : "Munsey-45418"
    Network type : Infrastructure
    Radio type : [ Any Radio Type ]
    Vendor extension : Not present

    Security settings
    -----------------
    Authentication : WPA2-Personal
    Cipher : CCMP
    Security key : Present


    =======================================================================
    ======================= SHOW NETWORKS MODE=BSSID ======================
    =======================================================================


    Interface Name : Wireless Network Connection
    There are 13 networks currently visible.

    SSID 1 : Munsey-45418
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : cc:a4:62:3e:21:20
    Signal : 64%
    Radio Type : 802.11n
    Channel : 11
    Basic Rates (Mbps) : 1 2 5.5 11
    Other Rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 2 : walters
    Network type : Infrastructure
    Authentication : WPA-Personal
    Encryption : TKIP
    BSSID 1 : 00:22:2d:39:fc:64
    Signal : 10%
    Radio Type : 802.11g
    Channel : 11
    Basic Rates (Mbps) : 1 2 5.5 11
    Other Rates (Mbps) : 0 6 9 12 18 24 36 48 54

    SSID 3 : Dennis
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 00:1d:d2:ad:a5:d0
    Signal : 40%
    Radio Type : 802.11n
    Channel : 11
    Basic Rates (Mbps) : 1 2 5.5 11
    Other Rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 4 : DDW36577
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 9c:ad:97:8b:8f:9e
    Signal : 50%
    Radio Type : 802.11n
    Channel : 1
    Basic Rates (Mbps) : 1 2 5.5 11
    Other Rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 5 : hacked101
    Network type : Infrastructure
    Authentication : WPA-Personal
    Encryption : TKIP
    BSSID 1 : 00:12:17:d7:0b:71
    Signal : 2%
    Radio Type : 802.11g
    Channel : 3
    Basic Rates (Mbps) : 1 2 5.5 11
    Other Rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 6 : NETGEAR
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 00:22:3f:2e:ec:7e
    Signal : 14%
    Radio Type : 802.11b
    Channel : 1
    Basic Rates (Mbps) : 1 2 5.5 11

    SSID 7 : coover_45418
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 38:2c:4a:cc:ec:50
    Signal : 10%
    Radio Type : 802.11n
    Channel : 6
    Basic Rates (Mbps) : 1 2 5.5 11
    Other Rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 8 : belkin.7c5
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : ec:1a:59:4a:b7:c5
    Signal : 6%
    Radio Type : 802.11n
    Channel : 6
    Basic Rates (Mbps) : 1 2 5.5 11
    Other Rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 9 : Davell
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 00:22:3f:67:c4:4c
    Signal : 22%
    Radio Type : 802.11g
    Channel : 6
    Basic Rates (Mbps) : 1 2 5.5 11
    Other Rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 10 : DIRECT-roku-365
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : b8:3e:59:d5:83:7d
    Signal : 10%
    Radio Type : 802.11n
    Channel : 6
    Basic Rates (Mbps) : 6 12 24
    Other Rates (Mbps) : 9 18 36 48 54

    SSID 11 : RubyDeer
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 20:aa:4b:12:c2:74
    Signal : 4%
    Radio Type : 802.11n
    Channel : 9
    Basic Rates (Mbps) : 1 2 5.5 11
    Other Rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 12 : RubyDeer-guest
    Network type : Infrastructure
    Authentication : Open
    Encryption : None
    BSSID 1 : 20:aa:4b:12:c2:75
    Signal : 4%
    Radio Type : 802.11n
    Channel : 9
    Basic Rates (Mbps) : 1 2 5.5 11
    Other Rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 13 : NETGEAR32
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 28:c6:8e:bc:5c:56
    Signal : 14%
    Radio Type : 802.11n
    Channel : 11
    Basic Rates (Mbps) : 1 2 5.5 11
    Other Rates (Mbps) : 6 9 12 18 24 36 48 54
     
  11. CoolBurn

    CoolBurn

    Joined:
    Dec 5, 2013
    Messages:
    1,768
    First I would try re-seating the PCIe wireless card a few times just to insure it's setting proper and helps a little with cleaning up any corrosion on contacts. Also insure that the antenna is fully connected and shows no sign of damage. Link below is the service manual for your computer if you need help with this, refer to page 4. PS.. this would be a good time to clean out the computer if you haven’t done so in a while.
    http://downloads.dell.com/Manuals/a...desktop/inspiron-518_Service Manual_en-us.pdf

    Next is to update the wireless driver from Dell, before installing the update make sure any Anti-Virus program is temporarily disabled.
    http://www.dell.com/support/home/us...de=inspiron-518&languageCode=EN&categoryId=NI
     
  12. AlwaysScrewed

    AlwaysScrewed Thread Starter

    Joined:
    Apr 10, 2014
    Messages:
    181
    That's really confusing sorry. I'm not very confident when it comes to messing with a computer and I'd rather not do that. I really don't see how that would fix my problem. I'm also not sure what you mean by antenna. There is no antenna on my Vista desktop.

    Also isn't that the same wireless driver that I already have? I can try doing that but it might be the same one that I have on the Vista desktop.

    This is just really confusing and I don't want to open up my computer only to screw it up even more.
     
  13. CoolBurn

    CoolBurn

    Joined:
    Dec 5, 2013
    Messages:
    1,768
    The driver I linked to looks newer than what you have currently, so I would try updating first.
    Currently installed: Version 4.170.25.17 Date: 10/12/2007
    What I Linked: Version 5.10.38.26 Date: 3/30/2009

    Based on Dell's configuration page for your computer it included part number RU297 which is the antenna and TK208 which is the DW1505 card. Attached pic's below should be close to what they look like, also I’m not saying the above is correct but it is what Dell shows as the built configuration (Things change..) If the physical card connections are somehow loose or the card itself is dirty (dust bunny's) this would lead to overheating with the end result being sporadic behavior.

    Another thought is wireless interference. Take a look at the link below for causes, it explains it better than I. This is when Xirrus comes in handy that Terry previously linked too.
    http://www.howtogeek.com/126327/how...nal-and-reduce-wireless-network-interference/

    My thoughts are as follows for the problem,
    The driver for the card is corrupt.
    The physical card connections are somehow loose or the card itself is dirty.
    Wireless interference.
    The physical card is damaged and failing and in this case it would need to be replaced.

    Maybe Terry or someone else has something to chime in with.
     

    Attached Files:

  14. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,567
    First Name:
    Terry
    I still think that the up to date driver that I recommended originally and to which you (CoolBurn) directly linked should make a big difference. The thoughts about corroded or loose contacts or overheating card are, of course, also excellent possibilities.
     
  15. AlwaysScrewed

    AlwaysScrewed Thread Starter

    Joined:
    Apr 10, 2014
    Messages:
    181
    Well it didn't. I attempted to update the driver and it did it but I got a error saying that it didn't support downgrades and it says 52.0Mbps next to speed and the signal strength still goes all over the place.

    I don't feel confident doing something like going inside a computer. I don't know the first thing about doing that let alone how to do it. I'm not going to do something like that and make things worse.

    I guess at this point I'm just going to have to look into a new computer.

    Unless there are other alternatives or suggestions?
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1145186

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice