Solved: Having internet download/speed issues on Vista desktop (please help)

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AlwaysScrewed

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I've been having strange internet issues on my Windows Vista desktop computer. I have tried to talk to my ISP about it but they haven't given me any help that has resolved the issue.

On the Wireless Network Connection Status window next to "Speed" it fluctuates constantly and the signal also fluctuates constantly when it did not use to do this before and I am getting bad download speeds at times as well which also did not use to occur.

The signal will jump from "Fair" to "Very Good" a lot and will also say "Good" and "Poor" at times. The "Speed" on the Wireless Network Connection Status window used to say 130Mbps and would only fluctuate from 78 to 104 to 117 to 130 Mbps. But now it won't even do that and it will say 13.0, 65, 58.5, 52, 39, and more.

The download speed is being affected. I have tried unplugging my modem for one minute and plugging it back in. My ISP has sent new codes to my modem several times. There are no viruses or anything like that on my Vista desktop as I have scanned with MalwareBytes and SpyBot.

This seemed to start after I installed WinDirStat because my hard drive space was being taken up by nothing and I was trying to see what was going on. My free space used to be 209GB but now it is only 184GB and I have done nothing to it.

The device for the internet I am using on my Vista desktop is a Dell Wireless WLAN Mini Card 802.11n.

I don't want to restore to factory settings again because the computer is too old to be doing something like that again.

This issue does not seem to be occurring on my Windows 7 laptop. It only seems to occur on the Windows Vista desktop.

If someone on here could help me fix this issue I would really appreciate it.

Thank you.
 

TerryNet

Terry
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Make sure you have the latest driver from Dell's web site.

Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with a screen shot see TSG Posting a Screenshot. FWIW to take screen shots with Windows Vista or latter I prefer to use the built-in Snipping Tool.
 

AlwaysScrewed

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Make sure you have the latest driver from Dell's web site.

Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with a screen shot see TSG Posting a Screenshot. FWIW to take screen shots with Windows Vista or latter I prefer to use the built-in Snipping Tool.
Isn't there a way to do this without having to download another program which might clog up my Vista desktop even more?

Besides, that program is asking for a business e-mail address and is not accepting any e-mail addresses that I am putting in anyway.
 

TerryNet

Terry
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Besides, that program is asking for a business e-mail address
They keep changing their minds about how free their download is. Last time they asked for a "business" email they accepted a personal one from an ISP (example:; [email protected]).

Isn't there a way to do this without having to download another program
If so, I'm mostly looking for signal strength and the signal strength history graph.

Did the driver make any difference?
 

AlwaysScrewed

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They keep changing their minds about how free their download is. Last time they asked for a "business" email they accepted a personal one from an ISP (example:; [email protected]).



If so, I'm mostly looking for signal strength and the signal strength history graph.

Did the driver make any difference?
I searched for an update but Windows said I had the most up-to-date driver for it.
 
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Whats the Dell service tag number?

"The Service Tag is a 7-character code, and the Express Service Tag is a 10-digit code that is a numeric version of the Service Tag. Both codes will probably be located on the back of the computer case, but can also be located on the top or side of the system."
^^From Dell's Website.
 

AlwaysScrewed

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whats the dell service tag number?

"the service tag is a 7-character code, and the express service tag is a 10-digit code that is a numeric version of the service tag. Both codes will probably be located on the back of the computer case, but can also be located on the top or side of the system."
^^from dell's website.
dvv7dh1
 
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Press the Windows flag key + R and in the run open field type: cmd (press enter)
Input the following command into command prompt:
netsh wlan show all > 0 & notepad 0 (Press enter)
Notepad should open with a wireless summary. Save the notepad doc to your desktop and attach this in your next reply.

Also what is the exact make and model of the modem?
 

AlwaysScrewed

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Press the Windows flag key + R and in the run open field type: cmd (press enter)
Input the following command into command prompt:
netsh wlan show all > 0 & notepad 0 (Press enter)
Notepad should open with a wireless summary. Save the notepad doc to your desktop and attach this in your next reply.

Also what is the exact make and model of the modem?
I'm not sure what you mean by model but it is an Arris DG860A. DG860A is the only thing I could find that might be some sort of model thing.

Here's the result of the other thing you asked for:

Wireless System Information Summary
(Time: 3/23/2015 3:03:50 PM)


=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================


Interface name: Wireless Network Connection

Driver : Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
Vendor : Broadcom
Provider : Broadcom
Date : 10/12/2007
Version : 4.170.25.17
INF file : C:\Windows\INF\oem44.inf
Files : 4 total
C:\Windows\system32\DRIVERS\BCMWL6.SYS
C:\Windows\system32\bcmihvsrv.dll
C:\Windows\system32\bcmihvui.dll
C:\Windows\system32\bcmwlcoi.dll
Type : Native Wi-Fi Driver
Radio types supported : 802.11n 802.11a 802.11n 802.11g 802.11b
FIPS 140-2 mode supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP
Shared None
Shared WEP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
WPA2-Enterprise CCMP
WPA2-Personal CCMP
Unknown TKIP
Unknown CCMP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA-Enterprise CCMP
WPA-Personal CCMP
Authentication and cipher supported in ad-hoc mode:
WPA2-Personal CCMP
Open None
Open WEP
IHV Service Present : Yes
IHV Adapter OUI : [00 10 18], type: [00]
IHV Extensibility DLL Path: C:\Windows\System32\bcmihvsrv.dll
IHV UI extensibility ClSID: {aaa6dee9-31b9-4f18-ab39-82ef9b06eb73}
IHV Diagnostics CLSID : {00000000-0000-0000-0000-000000000000}


=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================


There is 1 interface on the system:

Name : Wireless Network Connection
Description : Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
GUID : 134a335f-4944-4797-8045-e450a4b3111a
Physical Address : 00:22:69:61:63:73
State : connected
SSID : Munsey-45418
BSSID : cc:a4:62:3e:21:20
Network Type : Infrastructure
Radio Type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection Mode : Auto Connect
Channel : 11
Receive Rate (Mbps) : 54
Transmit Rate (Mbps) : 54
Signal : 38%
Profile : Munsey-45418


=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================


Wireless LAN settings
---------------------
Show blocked networks in visible network list: No.

Only use GP profiles on GP configured networks: No.

Auto configuration logic is enabled on interface "Wireless Network Connection".


=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================


Allow list on the system (group policy)
---------------------------------------
<None>

Allow list on the system (user)
-------------------------------
<None>

Block list on the system (group policy)
---------------------------------------
<None>

Block list on the system (user)
-------------------------------
<None>


=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================


Everyone is allowed to create all user profiles.


=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================


Profiles on interface Wireless Network Connection:

Group Policy Profiles (read only)
---------------------------------
<None>

User Profiles
-------------
All User Profile : Munsey-45418


=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================


Profile Munsey-45418 on interface Wireless Network Connection:
=======================================================================

Applied: All User Profile

Profile Information
-------------------
Version : 1
Type : Wireless LAN
Name : Munsey-45418
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Switch to more preferred network if possible

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "Munsey-45418"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : WPA2-Personal
Cipher : CCMP
Security key : Present


=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================


Interface Name : Wireless Network Connection
There are 13 networks currently visible.

SSID 1 : Munsey-45418
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : cc:a4:62:3e:21:20
Signal : 64%
Radio Type : 802.11n
Channel : 11
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 2 : walters
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 00:22:2d:39:fc:64
Signal : 10%
Radio Type : 802.11g
Channel : 11
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 0 6 9 12 18 24 36 48 54

SSID 3 : Dennis
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:1d:d2:ad:a5:d0
Signal : 40%
Radio Type : 802.11n
Channel : 11
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 4 : DDW36577
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 9c:ad:97:8b:8f:9e
Signal : 50%
Radio Type : 802.11n
Channel : 1
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 5 : hacked101
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 00:12:17:d7:0b:71
Signal : 2%
Radio Type : 802.11g
Channel : 3
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 6 : NETGEAR
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:22:3f:2e:ec:7e
Signal : 14%
Radio Type : 802.11b
Channel : 1
Basic Rates (Mbps) : 1 2 5.5 11

SSID 7 : coover_45418
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 38:2c:4a:cc:ec:50
Signal : 10%
Radio Type : 802.11n
Channel : 6
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 8 : belkin.7c5
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : ec:1a:59:4a:b7:c5
Signal : 6%
Radio Type : 802.11n
Channel : 6
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 9 : Davell
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:22:3f:67:c4:4c
Signal : 22%
Radio Type : 802.11g
Channel : 6
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 10 : DIRECT-roku-365
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : b8:3e:59:d5:83:7d
Signal : 10%
Radio Type : 802.11n
Channel : 6
Basic Rates (Mbps) : 6 12 24
Other Rates (Mbps) : 9 18 36 48 54

SSID 11 : RubyDeer
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 20:aa:4b:12:c2:74
Signal : 4%
Radio Type : 802.11n
Channel : 9
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 12 : RubyDeer-guest
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 20:aa:4b:12:c2:75
Signal : 4%
Radio Type : 802.11n
Channel : 9
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 13 : NETGEAR32
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 28:c6:8e:bc:5c:56
Signal : 14%
Radio Type : 802.11n
Channel : 11
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54
 
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First I would try re-seating the PCIe wireless card a few times just to insure it's setting proper and helps a little with cleaning up any corrosion on contacts. Also insure that the antenna is fully connected and shows no sign of damage. Link below is the service manual for your computer if you need help with this, refer to page 4. PS.. this would be a good time to clean out the computer if you haven’t done so in a while.
http://downloads.dell.com/Manuals/a...desktop/inspiron-518_Service Manual_en-us.pdf

Next is to update the wireless driver from Dell, before installing the update make sure any Anti-Virus program is temporarily disabled.
http://www.dell.com/support/home/us...de=inspiron-518&languageCode=EN&categoryId=NI
 

AlwaysScrewed

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Messages
183
First I would try re-seating the PCIe wireless card a few times just to insure it's setting proper and helps a little with cleaning up any corrosion on contacts. Also insure that the antenna is fully connected and shows no sign of damage. Link below is the service manual for your computer if you need help with this, refer to page 4. PS.. this would be a good time to clean out the computer if you haven’t done so in a while.
http://downloads.dell.com/Manuals/al...nual_en-us.pdf

Next is to update the wireless driver from Dell, before installing the update make sure any Anti-Virus program is temporarily disabled.
http://www.dell.com/support/home/us/...&categoryId=NI
That's really confusing sorry. I'm not very confident when it comes to messing with a computer and I'd rather not do that. I really don't see how that would fix my problem. I'm also not sure what you mean by antenna. There is no antenna on my Vista desktop.

Also isn't that the same wireless driver that I already have? I can try doing that but it might be the same one that I have on the Vista desktop.

This is just really confusing and I don't want to open up my computer only to screw it up even more.
http://www.dell.com/support/home/us...de=inspiron-518&languageCode=EN&categoryId=NI
 
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Messages
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The driver I linked to looks newer than what you have currently, so I would try updating first.
Currently installed: Version 4.170.25.17 Date: 10/12/2007
What I Linked: Version 5.10.38.26 Date: 3/30/2009

Based on Dell's configuration page for your computer it included part number RU297 which is the antenna and TK208 which is the DW1505 card. Attached pic's below should be close to what they look like, also I’m not saying the above is correct but it is what Dell shows as the built configuration (Things change..) If the physical card connections are somehow loose or the card itself is dirty (dust bunny's) this would lead to overheating with the end result being sporadic behavior.

Another thought is wireless interference. Take a look at the link below for causes, it explains it better than I. This is when Xirrus comes in handy that Terry previously linked too.
http://www.howtogeek.com/126327/how...nal-and-reduce-wireless-network-interference/

My thoughts are as follows for the problem,
The driver for the card is corrupt.
The physical card connections are somehow loose or the card itself is dirty.
Wireless interference.
The physical card is damaged and failing and in this case it would need to be replaced.

Maybe Terry or someone else has something to chime in with.
 

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TerryNet

Terry
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I still think that the up to date driver that I recommended originally and to which you (CoolBurn) directly linked should make a big difference. The thoughts about corroded or loose contacts or overheating card are, of course, also excellent possibilities.
 

AlwaysScrewed

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Well it didn't. I attempted to update the driver and it did it but I got a error saying that it didn't support downgrades and it says 52.0Mbps next to speed and the signal strength still goes all over the place.

I don't feel confident doing something like going inside a computer. I don't know the first thing about doing that let alone how to do it. I'm not going to do something like that and make things worse.

I guess at this point I'm just going to have to look into a new computer.

Unless there are other alternatives or suggestions?
 
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