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Solved: Having trouble printing

Discussion in 'Windows Vista' started by Lisathetech, Sep 26, 2008.

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  1. Lisathetech

    Lisathetech Thread Starter

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    I am trying to print from my vista laptop to my lexmark printer which is attached to my XP Desktop. My laptop can see the printer but it keeps giving me "Access is denied" "you do not have the proper permissions" and "Problem communicating with the printer" errors. Somebody please help! I'm pulling my hair out! Thanks :confused:
     
  2. TerryNet

    TerryNet Moderator

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    You've enabled file and printer sharing and shared the printer on the XP?

    Have you configured any non-Windows firewall (security suite) for the desired access?
     
  3. L8ian

    L8ian

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    hi ,
    Uninstalled the driver for the printer in vista laptop.
    --connect the printer directly to vista laptop and install the driver for the printer.
    --After successful installation, check whether you able to print with direct connection.
    --If it printed, disconnect the printer and connect the printer back in to the xp machine and enable share this printer option in vista laptop.
    --Also for xp and vista computer, the work group name is same.

    L8-tian
     
  4. Lisathetech

    Lisathetech Thread Starter

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    I am able to print with my laptop when it is directly connected to the printer and the XP prints fine, too. I have shared the printer from xp and my xp and laptop are on the same workgroup. I have uninstalled the printer from both xp and vista twice. I don't know if this has anything to do with it but when I do an ipconfig /all my laptop has serveral local area connections on it (I do have internet) and I don't understand why? Do you think that's the problem? Terrynet, I'm not sure how to do the second suggestion you gave me.....please keep the suggestions coming :) thanks
     
  5. TerryNet

    TerryNet Moderator

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    My solution for a non-Windows firewall is to uninstall it. But if you prefer to use it, find a manual or check the Help menu or maybe somebody here could help if you tell us what you are using.

    Ipconfig /all on a Vista usually looks pretty awful compared to XP. :) Post it here if you'd like us to take a look ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  6. Lisathetech

    Lisathetech Thread Starter

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    I do have Norton Firewall on XP, I forgot about that (I disabled the windows firewall on both machines). Would Norton cause this do you think?

    Here is my IPconfig /all that I copy and pasted. Sorry it's so much. :(

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Lisa>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : LISALAPCOMP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Fast Ethernet
    Physical Address. . . . . . . . . : 00-1B-38-63-31-94
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
    Physical Address. . . . . . . . . : 00-1D-D9-2B-E5-F9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, September 26, 2008 3:32:39 PM
    Lease Expires . . . . . . . . . . : Saturday, September 27, 2008 11:26:41 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{415487A7-DA7D-4441-8854-188276AAC
    77B}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{05DBC8C6-5315-4E99-AA36-CB889E98D
    544}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.3%18(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 12:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  7. TerryNet

    TerryNet Moderator

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    Norton firewall (and any other firewall) blocks access until and unless it's told to allow a particular access. So, yes, causing "Access is denied" is what it is paid to do!

    That's a pretty normal looking ipconfig /all. Mostly just pay attention to the first half. Once we start generally using ipv6 I guess the second half will fill out more and we'll have to understand it. That 6TO4 adapter sometimes causes problems, but not likely causing yours.
     
  8. Lisathetech

    Lisathetech Thread Starter

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    I tried disabling Norton firewall but that didn't make a difference it still said "unable to communicate with the printer". what do you think I should do now? I've never had this problem before. My mind is a blank tonight, LOL. I do appreciate your help.
     
  9. TerryNet

    TerryNet Moderator

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    I don't know for sure that the firewall is the problem, but sometimes those firewalls block stuff even when 'disabled' or 'turned off.' A complete and clean uninstall (and use the Norton Removal tool) or proper configuration is often needed.
     
  10. Lisathetech

    Lisathetech Thread Starter

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    I unistalled Norton using the Norton Removal tool but I still am unable to print! I'm open to any other suggestions! Please help!
     
  11. TerryNet

    TerryNet Moderator

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    Still getting the same error messages?

    I know that there are some HP printers that cannot be shared unless the same Windows is on both host and remote PCs. Any chance that your Lexmark has that restriction?
     
  12. Lisathetech

    Lisathetech Thread Starter

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    I don't know. I have never heard of that before. I thought as long as you had the correct drivers it would be fine.
     
  13. Lisathetech

    Lisathetech Thread Starter

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    I did it! I tried installing the Vista driver on the XP and it actually worked. Thank you for taking the time to help me, I appreciate it.
     
  14. TerryNet

    TerryNet Moderator

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    Wow! I would never have thought to try that. Way to go!.

    You can mark this "Solved" using the button at the upper left of your 1st post.
     
  15. RBurns10

    RBurns10

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    I tried installing the vista drivers for my HP printer. Could not install because they were not supported by XP
     
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