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Solved: Help decipher error message

Discussion in 'Virus & Other Malware Removal' started by brianmaysguitar, Jan 27, 2007.

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  1. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    Go here and do the BitDefender online virus scan.
    • Click "I Agree" to agree to the EULA.
    • Allow the ActiveX control to install when prompted.
    • Click "Click here to scan" to begin the scan.
    • Please refrain from using the computer until the scan is finished.
    • When the scan is finished, click on "Click here to export the scan results"
    • Save the report to your desktop then come back here and attach it to your next reply along with a new Hijack This log..

    Note: You have to use Internet Explorer to do the online scan.
     
  2. brianmaysguitar

    brianmaysguitar Thread Starter

    Joined:
    May 21, 2006
    Messages:
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    Attached are the HJT log and bit defender log
     

    Attached Files:

  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
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    Download ComboScan by Deckard from Here and save it to your Desktop.
    • Double click comboScan.exe and follow the prompts.
    • When finished, it will produce a log for you.
    • Post the contents of that log in your next reply.
    • Using Windows Explorer (to get there right-click your Start button and go to "Explore"), navigate to the C:\ComboScan folder. You will find two logs in the folder, ComboScan.txt and Supplementary.txt.
    • Open the Supplementary.txt log in Notepad
    • Also Copy and Paste its contents in a reply.
     
  4. brianmaysguitar

    brianmaysguitar Thread Starter

    Joined:
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    Here are the two logs as attachments.
     

    Attached Files:

  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,867
    You now have your CA anti-virus program disabled via msconfig so you need to go and check that so it runs on startup.


    Go to Control Panel - Add/Remove programs and remove:

    AVG Free Edition
    Viewpoint Media Player
    WildTangent



    Click Here and download Killbox and save it to your desktop but don’t run it yet.



    Then boot to safe mode:


    How to restart to safe mode


    Double-click on Killbox.exe to run it.
    • Put a tick by Standard File Kill.
    • In the "Full Path of File to Delete" box, copy and paste each of the following lines one at a time:

      C:\Program Files\winupdates

    • Click on the button that has the red circle with the X in the middle after you enter each file.
    • It will ask for confirmation to delete the file.
    • Click Yes.
    • Continue with that procedure until you have pasted all of these in the "Paste Full Path of File to Delete" box.
    • Killbox may tell you that one or more files do not exist.
    • If that happens, just continue on with all the files. Be sure you don't miss any.
    • Next in Killbox go to Tools > Delete Temp Files
    • In the window that pops up, put a check by ALL the options there except these three:
      • XP Prefetch
      • Recent
      • History
    • Now click the Delete Selected Temp Files button.
    • Exit the Killbox.


    Reboot and post a new HijackThis log please.
     
  6. brianmaysguitar

    brianmaysguitar Thread Starter

    Joined:
    May 21, 2006
    Messages:
    121
    Followed instructions with exception of copy/paste of files. I just entered c:\program files\winupdates as you listed it in your post. Attached is the HJT log. I take that back, I no longer am able to get the 'attachment' feature to work. Here is the log in all its beauty. . .

    Logfile of HijackThis v1.99.1
    Scan saved at 7:21:19 PM, on 2/22/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
    C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
    C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
    C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
    C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
    C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
    C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
    C:\WINDOWS\system32\mqsvc.exe
    C:\WINDOWS\system32\mqtgsvc.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
    C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfaem.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Ipswitch.WsftpBrowserHelper - {601ED020-FB6C-11D3-87D8-0050DA59922B} - C:\Program Files\WS_FTP Pro\wsbho2K0.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [cafwc] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe -cl
    O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
    O4 - HKLM\..\Run: [capfaem] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfaem.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {CAFEEFAC-0014-0001-0004-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_04) -
    O20 - Winlogon Notify: PFW - C:\WINDOWS\SYSTEM32\UmxWnp.Dll
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
    O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
    O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
    O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
    O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
    O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
    O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,867
    How are things running now?
     
  8. brianmaysguitar

    brianmaysguitar Thread Starter

    Joined:
    May 21, 2006
    Messages:
    121
    Seems OK. Some odd changes occurred but don't seem to affect the performance. Mostly changes in the appearance, as if reset to factory. Email works fine. I suppose if I'm happy with the settings now, I should set this as a new restore point?
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,867
    Now you should turn system restore off to flush out all previous system restore points, then turn it back on and create a new restore point:

    To turn off system restore, on the Desktop, right click on My Computer and click on Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply and then click OK.

    Restart your computer, turn System Restore back on and create a restore point.

    To create a new restore point, click on Start – All Programs – Accessories – System Tools and then select System Restore.

    In the System Restore wizard, select Create a restore point and click the Next button.

    Type a name for your new restore point then click on Create.


    I also recommend downloading SPYWAREBLASTER for added protection.

    Read here for info on how to tighten your security.



    Delete your temporary files:

    In safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit - Select All then Edit - Delete to delete the entire contents of the Temp folder.

    Go to Start - Run and type %temp% in the Run box. The Temp folder will open. Click Edit - Select All then hit Delete to delete the entire contents of the Temp folder.

    Finally go to Control Panel - Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK (this option does not exist in IE7). Click Apply then OK.

    Empty the recycle bin.
     
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