Was having problems with virtual memory and computer coming to a complete stop due to downloading a Norton upgrade. My computer tech suggested backing up everything on my computer and reloading Windows XP Home Edition. He backed up what he thought was everything on my computer that was under my user name and reloaded my computer but my pictures in my Kodak pictures file were not under my user name; therefore, all of my pictures are gone. The tech has now transferred everything on my computer over to his computer and is now trying to find the pictures. Anyone have any suggestions on how to retrieve the pictures? Has anyone ever had to send the computer to a lab to get info retrieved and how much does it cost? Thanks for your help!