Solved: Help installing a printer

I have my daughters desktop computer because she states that she cannot connect to the internet or print. I thought her hard drive was crashing, but after I cleaned it off, and chkdsk, and defrag, it appears to be okay. I run an ethernet cord from my router to her ethernet card and internet connects okay. It appears that there is no printer installed. I ran MBam and Supraantispyware and found and quarantined 8 trojans and about 486 spyware entries so maybe one of them screwed up the printer as it is not even detected. When I try to "add a printer" I get a message stating : "Operation could not be completed. The printer spooler service is not running." How do I get it running so I can add a printer?

She has Win XP Home, and Office 2000 Professional and 1GB ram. Additionally when I go to the Windows update page, I get a message that it can't load the page so I cannot update anything.

Any help would be appreciated.

I don't mind reformatting the HD as I've backed everything she wants onto an external HD, but the last time I reformatted, we had Win 98. I don't klnow how to reformat in Win XP Home. If that will fix this, please link me to a tutorial for formatting.

 

No make or model. I think it was purchased from a local computer store who built it. It is old and I'm pretty sure its an ATA harddrive. As far as the disks go, I have Win XP professional, Win XP Home, Win XP Servoce pack 3, Win 7 but no recovery disk that I know of. It is an 1.66 CHz AMD Sempron 2400+ processor and came with 512 MB ram and I added another 512, on;y two ram slots on the motherboard.

 

I'm trying it now. I'll have to try and price an ATA hard drive (since I usually have a SATA HD) and replace this older one. Says 28 minutes to complete install. Thanks again for your help.

I re-installed Win XP Professional and I installed Office 2003 instead of what was there. Prionter installed easy. Now downloading and installing 89 updates. Thanks for your help.