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Solved: Help! Links won't work.

Discussion in 'Web & Email' started by kaycee72, Aug 5, 2006.

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  1. kaycee72

    kaycee72 Thread Starter

    Joined:
    Aug 5, 2006
    Messages:
    11
    Hi, I am only new to this forum and I don't know that much about computers. Just recently when I receive an email with a link included, when I click on the link nothing happens. Can someone help me find out how to fix it?
     
  2. sekirt

    sekirt

    Joined:
    Mar 28, 2003
    Messages:
    3,998
    Welcome kaycee72 to TSG forums​

    Here is a list to go through, usually one of these fixes that problem. Some are only for certain versions of Windows, so make sure it is for your version.

    A) Start with the easiest and see if it works:
    IE->Tools->Internet Options->Programs Tab.
    Click Reset web settings button.

    B) Temporarily disable anti-virus/firewall/popup blockers and toolbars. Including Yahoo! Companion, if you have that. Also Ad Watch from Ad Aware. If that solves the problem, isolate which program is causing it and change settings within that program.

    C) One or more of the following DLLs might be improperly registered.

    1. Quit all programs that are running.
    2. Click Start, and then click Run.
    3. Type regsvr32 urlmon.dll and then click OK.
    4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

    5. Repeat, substituting each of these additional DLLs:
    Shdocvw.dll
    Msjava.dll
    Actxprxy.dll
    Oleaut32.dll
    Mshtml.dll
    Browseui.dll
    Shell32.dll (Windows XP and Windows 2000 only)

    D) If that doesn't work:
    For Windows version (Win 98/ME/2000/XP) - Download iefix:
    http://www.winxptutor.com/download/iefix.zip

    It is a general purpose repair utility for Internet Explorer which repairs Internet Explorer by registering it's core DLL files. Additionally if it detects Windows 2000/XP as the Operating System, it runs SFC to restore missing or corrupt Windows system files. Read about it here before using:
    http://windowsxp.mvps.org/IEFIX.htm

    Requires Microsoft VB6 runtimes for Windows 98/ME systems, download here:
    http://www.microsoft.com/downloads/...61-7A9C-43E7-9117-F673077FFB3C&displaylang=en

    E) Start->Settings-> Folder Options->File types Tab
    Locate each of the 4 file types listed below. Click Edit and click the Set Default button.

    Also verify that each command line is correct:

    URL:File Transfer Protocol "C:\Program Files\Internet Explorer\iexplore.exe"

    URL:Gopher Protocol "C:\Program Files\Internet Explorer\iexplore.exe" -nohome

    URL:HyperText Transfer Protocol "C:\Program Files\Internet Explorer\iexplore.exe" -nohome

    URL:HyperText Transfer Protocol with Privacy "C:\Program Files\Internet Explorer\iexplore.exe" -nohome

    If you made corrections to File Types, check to see if there is any difference.

    If you still have the problem - also in those File Types, Use DDE may be checked. Try Unchecking it to see if that makes your links work.

    F) System Restore. For ME or XP.
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q306084

    G) mcrepair. Free from Microsoft. For Win 98 or ME.
    Download mcrepair and place it in a folder. Open Windows Explorer and click it to run it. Answer yes to all questions and let it repair the files.
    http://download.microsoft.com/download/msninvestor/patch/1.0/win98/en-us/mcrepair.exe

    sekirt
     
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