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Solved: Help please

Discussion in 'Networking' started by sunnybabies, Sep 27, 2008.

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  1. sunnybabies

    sunnybabies Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
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    I am new to this forum, but I have a belkins wireless router. The laptop I am on will connect, however my other laptop will not. Could you possibly help me out with this. both operating systems are window vista. The computer that connects is a dell inspiron 6000, the computer that doesn't connect is an hp Pavilion.
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,261
    First Name:
    Terry
    Disable encryption on the router and make sure you are not using MAC Address filtering.

    If still unsuccessful at connecting, can you successfully connect via ethernet?

    Try to connect both wirelessly and via ethernet and show ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. sunnybabies

    sunnybabies Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
    4
    here is the config for the computer that works:
    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Kyle Snavely-2>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : laptop-2
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : woh.rr.com

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : woh.rr.com
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
    r
    Physical Address. . . . . . . . . : 00-11-43-73-7D-3E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : woh.rr.com
    Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
    Physical Address. . . . . . . . . : 00-0B-7D-1C-8B-CD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::bc33:c4b:d6c0:81b8%7(Preferred)
    IPv4 Address. . . . . . . . . . . : 98.30.193.155(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, September 27, 2008 10:17:01 AM
    Lease Expires . . . . . . . . . . : Sunday, September 28, 2008 8:29:11 AM
    Default Gateway . . . . . . . . . : 98.30.193.1
    DHCP Server . . . . . . . . . . . : 10.45.64.1
    DHCPv6 IAID . . . . . . . . . . . : 117443453
    DNS Servers . . . . . . . . . . . : 65.24.7.10
    65.24.7.11
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection*:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{6EB4E1AF-485B-4757-A8F7-AAE768D90
    D9A}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:2088:23b8:9de1:3e64(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2088:23b8:9de1:3e64%10(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.woh.rr.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 10:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{E6563778-CC4E-42DF-BC5C-D1C98BA39
    084}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 11:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.woh.rr.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{E6563778-CC4E-42DF-BC5C-D1C98BA39
    084}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : woh.rr.com
    Description . . . . . . . . . . . : isatap.woh.rr.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 16:

    Connection-specific DNS Suffix . : woh.rr.com
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Temporary IPv6 Address. . . . . . : 2002:621e:c19b::621e:c19b(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    DNS Servers . . . . . . . . . . . : 65.24.7.10
    65.24.7.11
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Kyle Snavely-2>

    And I was trying to network the two computers together so I can give you the IP config for the laptop that doesn't get on the internet
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    You have the broadband modem connected to one of the LAN ports of the router. It should be connected to the WAN/Internet port of the router.

    Fix that and they'll both probably connect
     
  5. sunnybabies

    sunnybabies Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
    4
    I connected it to the WAN/Internet port and then neither of the computers would work. The one that won't ever connect comes up with the error message: There may be a problem with your DNS Configuration. I am getting so frustrated with this cuz I can go anywhere else and get an automatic connection. Grrr
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
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    First Name:
    Terry
    Did you power cycle (unplug for at least 30 seconds) the modem when switching to the WAN port? That is necessary.
     
  7. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    A complete "cookbook" to connect to a cable account with a wired connection with most SOHO broadband routers.



    Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.

    • Turn off everything, the modem, router, computer.
    • Connect the modem to the router's WAN/Internet port.
    • Connect the computer to one of the router's LAN/Network ports.
    • Turn on the modem, wait for a steady connect light.
    • Turn on the router, wait for two minutes.
    • Boot the computer.

    When the computer is completely booted, let's see this.

    Hold the Windows key and press R, then type CMD to open a command prompt:

    In the command prompt window that opens, type type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  8. sunnybabies

    sunnybabies Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
    4
    Thank you for your help. A gentleman came over and read your instructions and was able to get the other laptop to connect to the internet as well. Now off to the forums for my next problem
     
  9. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,261
    First Name:
    Terry
    We're glad you got it working, but before going to the forums please mark this one "Solved" using the button at the upper left of your 1st post. :)
     
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