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Solved: Help! Tried to fix virus.. did it work? why is computer setup different?

Discussion in 'Virus & Other Malware Removal' started by lbsweetz, Feb 12, 2006.

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  1. lbsweetz

    lbsweetz Thread Starter

    Feb 12, 2006
    Okay so I thought I was decent with computers and decided to try to fix my dell laptop myself. Everytime that I turned it on my background came up and this message popped up: "windows cannot find 'C:\WINDOWS\svchost.exe' Make sure you typed the name correctly then try again. To search for a file, click the start button then click search" Nothing else would appear-no icons, no mouse that was movable, etc. So, I'd hold down the power button and restart when the window to choose between that and shutting down popped up. Then, the computer seemed to work fine, except being slow and freezing periodically.

    I was still worried and when I checked various support sites forums, they all stated that this svchost.exe message was a virus which could cause a hacker to get into your computer and it would display in your taskmanager under processes. I had about 5 or 6 svchosts on the list so I figured this is what happened to me (because I know only one of those is supposed to be there). They all said that using the restore cd to get your computer to original settings was the only way to be sure it was gone. I did that and now chaos has broken out! :(

    1. I can't tell if the virus is truly gone because pretty much all of my old program files were still on C: but not on the program list. Plus the 5 or 6 svchost.exe's are still on my taskmanager! It no longer freezes and goes faster but I still don't wanna risk the virus not being gone.
    2. My computer looked totally different. I managed to find the wireless utility on a friends computer and downloaded it to do message this but the picture is terrible and really really big, for both icons and writing in any window. I tried to fix it but all of the control panel options were one choice only for resolution etc.
    3. last but not least, when I turn on my computer. It asks me to choose an operating system and the two choices are both windows xp home edition. I just picked the first one but have no idea what that means. Did I accidentally install a second system? And if so how do I fix that?

    If anyone can help me figure out any of the above I would greatly appreciate. I'll post my hijack this log below. Thanks so much for any advice anyone can give. I'm a teacher so I depend on my laptop more than ever!

    Logfile of HijackThis v1.99.1
    Scan saved at 12:16:06 PM, on 2/12/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    E:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    E:\Program Files\Norton AntiVirus\navapsvc.exe
    E:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    E:\Program Files\Common Files\Symantec Shared\ccApp.exe
    E:\Program Files\Messenger\msmsgs.exe
    E:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    E:\Program Files\Internet Explorer\iexplore.exe
    E:\Program Files\Hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.muc.edu/
    O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - E:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [CARPService] carpserv.exe
    O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] E:\WINDOWS\system32\WLTRAY.exe
    O4 - HKLM\..\Run: [ccApp] "E:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKCU\..\Run: [DellSupport] "E:\PROGRA~1\DELLSU~1\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1139742421379
    O16 - DPF: {B020B534-4AA2-4B99-BD6D-5F6EE286DF5C} (Symantec Download Bridge) - http://a248.e.akamai.net/f/248/5462...img/operations/symbizpr/xcontrol/SymDlBrg.cab
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - E:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - E:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - E:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SPBBCSvc - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - E:\WINDOWS\System32\WLTRYSVC.EXE
  2. lotuseclat79


    Sep 12, 2003
    Hi lbsweetz,

    Welcome to TSG!

    First, svchost.exe usually has multiple copies running at the same time. I run WinXP Pro SP2 and usually have 4 instances of svchost.exe running at any one time. I think I may have counted up to six at one time. So, that is not the issue unless your svchost.exe has been hijacked by malware that is using it to disguise itself.

    You can choose to wait for one of the security gurus to analyze your HijackThis log and give you guidance on what to do, and while you are waiting you can try a full PC scan from one of the following websites to clean your machine up:
    Housecall: http://housecall.trendmicro.com/
    Kaspersky: http://www.kaspersky.com/virusscanner
    bitdefender: http://www.bitdefender.com/scan/license.php
    Malware: http://virusscan.jotti.org
    F-Secure: http://support.f-secure.com/enu/home/ols.shtml
    Panda: http://www.pandasoftware.com/activescan
    RAV AV: http://www.ravaantivirus.com/scan
    eTrust: http://www3.ca.com/virusinfo/virusscan.aspx
    ewido: http://www.ewido.net/en/onlinescan

    -- Tom
  3. lbsweetz

    lbsweetz Thread Starter

    Feb 12, 2006
    Thanks Tom! I'll run one of those in the meantime for sure!
  4. lbsweetz

    lbsweetz Thread Starter

    Feb 12, 2006
    I did what you said and fixed everything myself using 5 days worth of calling the dell technology help line. Thanks for your help Tom! My computer is fixed finally!
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