Solved: Help with System Configuration Error

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nruhlig

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My Father-in-Law brought over the computer we gave him for Christmas and said it was not working. I started it up and got this message "your system has detected a configuration error. Please report this error to customer care...blah blah" I tried a system recovery but it had no effect. I tried clearing the cmos and that had no effect either. I tried using the recovery cd's that I made for it and got a message saying the cd's were not for the correct model?!?!?! What is going on here?

PC Info:
HP Pavilion a430n
XP sp1

Any help would be appreciated, Thanks in advance

-Nate
 
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11,849
nruhlig said:
I tried using the recovery cd's that I made for it and got a message saying the cd's were not for the correct model?!?!?! What is going on here?

PC Info:
HP Pavilion a430n
XP sp1

Any help would be appreciated, Thanks in advance

-Nate
For this model the question I have is how did you make those recovery cd's and how many of them are there?
 

nruhlig

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ozrom1e said:
For this model the question I have is how did you make those recovery cd's and how many of them are there?
I remember the computer asking me to make the recovery disks one day. I made them even though I didn't know what they were ate the time and stuck them in with the original docs and manuals that came with the computer. There are 8 recovery cd's total I just followed the instructions and burned them to cd-r's.
 
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If they were made on this computer then they should work on it. Most computer recovery disk are made specifically for the processor that is in the computer and will only be unrecognized by that computer. I think you got the wrong disks. The best way around this is to call HP and try to get new recovery disks. The only other way is to purchase the Windows install software from a local retailer.
 

nruhlig

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Messages
35
ozrom1e said:
If they were made on this computer then they should work on it. Most computer recovery disk are made specifically for the processor that is in the computer and will only be unrecognized by that computer. I think you got the wrong disks. The best way around this is to call HP and try to get new recovery disks. The only other way is to purchase the Windows install software from a local retailer.
This is not possible, I have never made recovory disks before those and have never made any after them either.
 
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You still have to call HP this is the only way other than by purchasing the Microsoft Windows software installation disks.
 

nruhlig

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Processor is an AMD XP 3200+

The computer was purchased around 3 ears ago at Bestbuy.

We gave it to the Father-in-Law for Christmas because he need a computer, but all he has done with it is constantly infected it with viruses :(
 

nruhlig

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Sorry, I forgot all about this thread :eek:

I eventually called HP for support and they had me do another destructive system recovery. After that didn't work they said I needed to take the computer in for service because the recovery partition was corrupted. Instead I just popped in one of my OEM XP Home cd's and just reinstalled using the product key on the side of the case. I had to call to activate but it has been running fine ever since.

I guess I should mark this thread as solved :eek:
 
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