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Solved: Help with winfixer 2005 trying to download

Discussion in 'Virus & Other Malware Removal' started by illusivejack, Sep 14, 2005.

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  1. illusivejack

    illusivejack Thread Starter

    Joined:
    Sep 14, 2005
    Messages:
    23
    Help! I am getting a message when I load windows XP and then Internet explorer saying it is downloading winfixer 2005. Here is a copy of my Hijackthis log.

    Thank you for any help you can offer.
    Jack in Miami

    Logfile of HijackThis v1.99.1
    Scan saved at 5:38:19 PM, on 9/14/2005
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\CTsvcCDA.EXE
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\System32\devldr32.exe
    C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
    C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\WINDOWS\Downloaded Program Files\UWFX5NetInstaller.exe
    C:\Documents and Settings\Hal\Application Data\eetu.exe
    C:\Program Files\Spyware Doctor\swdoctor.exe
    C:\WINDOWS\System32\r?ndll.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    C:\Program Files\NovaDisk+\Scheduler\schengd.exe
    C:\Program Files\NovaDisk+\schtrayd.exe
    C:\Program Files\Microsoft Office\Office\OSA.EXE
    C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\HJT\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\kghyg.dll/sp.html#28129
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R3 - Default URLSearchHook is missing
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {D5554F60-FF81-D17F-8013-FC1DF01219B0} - C:\WINDOWS\System32\opqrp.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [StatusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
    O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O4 - HKLM\..\Run: [NI.UWFX5] "C:\WINDOWS\Downloaded Program Files\UWFX5NetInstaller.exe"
    O4 - HKCU\..\Run: [Aida] C:\Documents and Settings\Hal\Application Data\eetu.exe
    O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
    O4 - HKCU\..\Run: [Jqqtqwt] C:\WINDOWS\System32\r?ndll.exe
    O4 - HKCU\..\Run: [sysformat] C:\WINDOWS\System32\sysformat.exe
    O4 - Global Startup: Adobe Gamma Loader.lnk = ?
    O4 - Global Startup: America Online 7.0 Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    O4 - Global Startup: NovaDisk+ Schedule Service Controller.lnk = C:\Program Files\NovaDisk+\Scheduler\schengd.exe
    O4 - Global Startup: NovaDisk+ Scheduler Tray Control.lnk = C:\Program Files\NovaDisk+\schtrayd.exe
    O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
    O15 - Trusted IP range: 206.161.125.149
    O15 - ProtocolDefaults: 'http' protocol is in Trusted Zone, should be Internet Zone
    O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (Hewlett-Packard Printer Diagnostics) - http://ispe.sdc.hp.com/awebui/jsp/answerweb/applets/HPISWebManager.CAB
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - http://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
    O23 - Service: ISEXEng - Unknown owner - C:\WINDOWS\System32\angelex.exe (file missing)
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,841
    Sorry, your post has been overlooked. Do you still need help with this? If so, please post a current HijackThis log.
     
  3. illusivejack

    illusivejack Thread Starter

    Joined:
    Sep 14, 2005
    Messages:
    23
    Thank you Cookie Girl... Yes, I still need help. We haven't done anything with the computer since the Hijackthis log... Can we just go with that one? It is actually at a friends house and I was planning on going there this afternoon to try whatever results I got here. Now we have another Tropical Storm/hurricane coming that might delay my visit (it should pass south of us here in Miami and not be too bad, but you never know with these storms). If the log really needs to be updated I'll have to do it in a day or two or three when I get there again.

    Please let me know.

    Thanks

    Jack in Miami
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,841
    Sure, we can go with this log. There is a lot to do though. I will post back with instructions shortly.
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,841
    You will need to disable SpywareDoctor while performing these steps or it will interfere with the changes we are trying to make.


    Go to Control Panel – Add/Remove programs and remove:

    Viewpoint Manager
    Ebates_MoeMoneyMaker



    You will need to download the following tools and have them ready to run. Do not run any of them until instructed to do so:


    Click here to download cwsserviceremove.zip and unzip it to your desktop.


    Click here to download Killbox and save it to your desktop.


    Click here to download CWSinstall.exe to the desktop.


    Click here to download AboutBuster created by Rubber Ducky.

    Unzip AboutBuster to the Desktop then click the Update Button then click Check for Update and download the updates and then click Exit because I don't want you to run it yet. Just get the updates so it is ready to run later in safe mode.


    Download the trial version of Ewido Security Suite here.
    • Install Ewido.
    • During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
    • Launch Ewido
    • It will prompt you to update click the OK button and it will go to the main screen
    • On the left side of the main screen click update
    • Click on Start and let it update.
    • DO NOT run a scan yet. You will do that later in safe mode.


    Now go ahead and set your computer to show hidden files like so:

    Go to Start – Search and under More advanced search options, make sure there is a check by Search System Folders and Search hidden files and folders and Search system subfolders.

    Next, click on My Computer, Go to Tools – Folder Options. Click on the View tab and make sure that Show hidden files and folders is checked. Also uncheck Hide protected operating system files and Hide extensions for known file types. Now click Apply to all folders. Click Apply and then OK.


    After you have downloaded all the above tools, sign off the Internet and remain offline until this procedure is complete. Copy these instructions to notepad and save them on your desktop for easy access. You must follow these directions exactly and you cannot skip any part of it.


    Click Start > Run > and type in:

    services.msc

    Click OK.

    In the services window find ISEXEng.

    Right click and choose Properties. On the General tab under Service Status click the Stop button to stop the service. Beside Startup Type in the dropdown menu select Disabled. Click Apply then OK. Exit the Services utility.

    Note: You may get an error here when trying to access the properties of the service. If you do get an error, just select the service and look there in the top left of the main service window and click "Stop" to stop the service. If that gives an error or it is already stopped, just skip this step and proceed with the rest.


    Repeat the above process for any of these services that you may find:

    Network Security Service
    Newtork Security Service (NSS)
    Workstation Netlogon Services
    Remote Procedure Call (RPC) Helper


    CAUTION: There is also a service named Remote Procedure Call (RPC) Locator and one called Remote Procedure Call (RPC). These are the legitimate services. Do not stop those two.



    Restart to safe mode now and perform the following steps in safe mode:

    How to boot to safe mode


    Double click on the cwsserviceemove.reg file you downloaded at the beginning to enter into the registry. Answer yes when asked to have its contents added to the registry.


    Run HijackThis and put a check by these entries:

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\kghyg.dll/sp.html#28129

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

    R3 - Default URLSearchHook is missing

    O2 - BHO: (no name) - {D5554F60-FF81-D17F-8013-FC1DF01219B0} - C:\WINDOWS\System32\opqrp.dll

    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

    O4 - HKLM\..\Run: [NI.UWFX5] "C:\WINDOWS\Downloaded Program Files\UWFX5NetInstaller.exe"

    O4 - HKCU\..\Run: [Aida] C:\Documents and Settings\Hal\Application Data\eetu.exe

    O4 - HKCU\..\Run: [Jqqtqwt] C:\WINDOWS\System32\r?ndll.exe

    O4 - HKCU\..\Run: [sysformat] C:\WINDOWS\System32\sysformat.exe

    O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)

    O15 - Trusted IP range: 206.161.125.149

    O15 - ProtocolDefaults: 'http' protocol is in Trusted Zone, should be Internet Zone

    O23 - Service: ISEXEng - Unknown owner - C:\WINDOWS\System32\angelex.exe (file missing)



    Once you’ve checked all of the above entries, click the "Fix Checked" button.

    Exit Hijack This.


    Double-click on Killbox.exe to run it. Now put a tick by Standard File Kill. In the Full Path of File to Delete box, copy and paste each of the following lines one at a time then click on the button that has the red circle with the X in the middle after you enter each file. It will ask for confirmation to delete the file. Click Yes. Continue with that same procedure until you have copied and pasted all of these in the Paste Full Path of File to Delete box.


    C:\WINDOWS\kghyg.dll

    C:\WINDOWS\System32\opqrp.dll

    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

    C:\WINDOWS\Downloaded Program Files\UWFX5NetInstaller.exe"

    C:\Documents and Settings\Hal\Application Data\eetu.exe

    C:\WINDOWS\System32\r?ndll.exe

    C:\WINDOWS\System32\sysformat.exe

    C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm

    C:\WINDOWS\System32\angelex.exe




    Note: It is possible that Killbox will tell you that one or more files do not exist. If that happens, just continue on with all the files. Be sure not to miss any.

    Exit the Killbox.


    Next run Aboutbuster. Double click Aboutbuster.exe, click OK, click Start, then click OK. This will scan your computer for the bad files and delete them.


    Run CWShredder. Just click on the cwshredder.exe then click "Fix" (Not "Scan only") and let it do its thing.


    * Run Ewido:
    • Click on scanner
    • Click Complete System Scan and the scan will begin.
    • During the scan it will prompt you to clean files, click OK
    • When the scan is finished, look at the bottom of the screen and click the Save report button.
    • Save the report to your desktop


    Go to Control Panel – Internet Options. Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.

    Now, restart back into Windows normally and do the following:


    Turn off System Restore:

    On the Desktop, right-click My Computer.

    Click Properties.

    Click the System Restore tab.

    Check Turn off System Restore.

    Click Apply, and then click OK.


    Restart your computer.


    Click here and do an on-line virus scan.

    If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself. Housecall will detect the leftover files from this hijacker.

    Also do a
    Panda Active Scan. Be sure to save the log it creates



    This hijacker is known to alter or delete certain files so check this out please:

    Click here and download The Hoster. UnZip the file and press Restore Original Hosts and press OK. Exit Program.


    If you have Spybot S&D installed you will also need to replace one file. Click here and download SDHelper.dll. Copy the file to the folder containing your Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)

    Check in the C:\Windows\system32 folder to be sure you have a file named Shell.dll. If you do not have one, go to the C:\Windows\system32\dllcache folder. Find shell.dll and right click on it. Choose Copy from the menu. Open the System32 folder and right click on an empty space in the window. Choose Paste from the menu.

    control.exe may have been deleted.
    See if control.exe is present in C:\windows\system32

    If control.exe isn't there, go here and download control.exe per the instructions at the site.

    IMPORTANT!: Please check your ActiveX security settings. They may have been changed by this CWS variant to allow ALL ActiveX!! Reset your ActiveX security settings like so... Go to Internet Options - Security - Internet, press 'default level', then OK. Now press "Custom Level."

    In the ActiveX section, set the first two options (Download signed and unsigned ActiveX controls) to 'prompt', and 'Initialize and Script ActiveX controls not marked as safe" to 'disable'.

    Reboot and post another HijackThis log please.
     
  6. illusivejack

    illusivejack Thread Starter

    Joined:
    Sep 14, 2005
    Messages:
    23
    Thank you Cookiegal... so far the steps look good. I just finished doing them and it appears to be gone (Winfixer, along with a bunch of other stuff).

    Before I attach the new HJT log... a quick question. When we send a donation.. do you all split some of it up with the companies who provided some of the software that we used to fix things or should we do that seperatly?

    Thanks again for the help. Jack in Miami... Here is the new log.

    Logfile of HijackThis v1.99.1
    Scan saved at 8:59:15 PM, on 9/22/2005
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\CTsvcCDA.EXE
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\System32\devldr32.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
    C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Spyware Doctor\swdoctor.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    C:\Program Files\NovaDisk+\Scheduler\schengd.exe
    C:\Program Files\NovaDisk+\schtrayd.exe
    C:\Program Files\Microsoft Office\Office\OSA.EXE
    C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\HJT\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [StatusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
    O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
    O4 - Global Startup: Adobe Gamma Loader.lnk = ?
    O4 - Global Startup: America Online 7.0 Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    O4 - Global Startup: NovaDisk+ Schedule Service Controller.lnk = C:\Program Files\NovaDisk+\Scheduler\schengd.exe
    O4 - Global Startup: NovaDisk+ Scheduler Tray Control.lnk = C:\Program Files\NovaDisk+\schtrayd.exe
    O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O15 - Trusted IP range: 206.161.125.149
    O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
    O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (Hewlett-Packard Printer Diagnostics) - http://ispe.sdc.hp.com/awebui/jsp/answerweb/applets/HPISWebManager.CAB
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - http://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,841
    It's looking much better. There's just one entry that still needs to go. Rescan with HijackThis and have it fix this entry:

    O15 - Trusted IP range: 206.161.125.149

    Reboot and post another log please.


    To answer your question, any donation you may make here goes 100% to this site to help keep it running.
     
  8. illusivejack

    illusivejack Thread Starter

    Joined:
    Sep 14, 2005
    Messages:
    23
    Thank you again CookieGal.. I am attaching the new HJT log after fixing that last line..

    What is a normal or suggested Contribution?

    Thanks again

    Jack

    Logfile of HijackThis v1.99.1
    Scan saved at 6:39:34 PM, on 9/26/2005
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\CTsvcCDA.EXE
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\System32\MsPMSPSv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\devldr32.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
    C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Spyware Doctor\swdoctor.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    C:\Program Files\NovaDisk+\Scheduler\schengd.exe
    C:\Program Files\NovaDisk+\schtrayd.exe
    C:\Program Files\Microsoft Office\Office\OSA.EXE
    C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
    C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE
    C:\WINDOWS\System32\MAPISP32.EXE
    C:\Program Files\Outlook Express\MSIMN.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Symantec Shared\AdBlocking\NSMdtr.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\HJT\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [StatusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
    O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
    O4 - Global Startup: Adobe Gamma Loader.lnk = ?
    O4 - Global Startup: America Online 7.0 Tray Icon.lnk = C:\Program Files\America Online 7.0\aoltray.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    O4 - Global Startup: NovaDisk+ Schedule Service Controller.lnk = C:\Program Files\NovaDisk+\Scheduler\schengd.exe
    O4 - Global Startup: NovaDisk+ Scheduler Tray Control.lnk = C:\Program Files\NovaDisk+\schtrayd.exe
    O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
    O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (Hewlett-Packard Printer Diagnostics) - http://ispe.sdc.hp.com/awebui/jsp/answerweb/applets/HPISWebManager.CAB
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - http://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    111,841
    All is good. (y)


    If you do wish to donate, any amount would be appreciated. There really isn't a norm but a donation of $20.00 will allow you to view the site without any ads for one year.


    Now you should turn system restore off to flush out all previous system restore points, then turn it back on and create a new restore point:

    To turn off system restore, on the Desktop, right click on My Computer and click on Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply and then click OK.

    Restart your computer, turn System Restore back on and create a restore point.

    To create a new restore point, click on Start – All Programs – Accessories – System Tools and then select System Restore.

    In the System Restore wizard, select Create a restore point and click the Next button.

    Type a name for your new restore point then click on Create.


    I also recommend downloading SPYWAREBLASTER & SPYWAREGUARD for added protection.

    Read here for info on how to tighten your security.



    Delete your temporary files:

    In safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit - Select All then Edit - Delete to delete the entire contents of the Temp folder.

    Go to Start - Run and type %temp% in the Run box. The Temp folder will open. Click Edit - Select All then Edit - Delete to delete the entire contents of the Temp folder.

    Finally go to Control Panel - Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

    Empty the recycle bin.


    IMPORTANT!: You should go here and install all "Critical Updates and Service Packs”. This will patch numerous security holes in IE and Windows. Otherwise, you are leaving your computer open and vulnerable.
     
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