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[SOLVED] Help with XP driver for Epson Scanner 1200U

Discussion in 'Hardware' started by ParrotLady, Feb 7, 2003.

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  1. ParrotLady

    ParrotLady Thread Starter

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    I just got a new laptop- with Windows XP home. I have an Epson Perfection 1200U Scanner (which I had been using on my Win 98 desktop) and am having a horrible time trying to get it set up with the XP driver. I have gone to Epson's site and downloaded the Twain Driver v5.53A for XP.
    I downloaded it, ran it, everything looked great, installed the files, etc. I get to the end and it says:
    Epson TWAIN 5 setup is finished. Click the Finish button then connect the scanner.
    If you are using SCSI interface, turn the computer off before connecting the scanner.

    SO- I click finish, connect the scanner via the USB, and NOTHING. I cannot get it to come up on the computer..... I even tried installing from the Scanner Software Disc (for Win 95) but still no luck. I have uninstalled- re-downloaded the driver, etc. tried everything.
    PLEASE can someone help me?
    :confused:
     
  2. Nothingface

    Nothingface

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    You might need to enable your USB ports. you would do that in the bios. to get there, boot up your pc, during the black screen, press DEL (it will say at the bottom to press it to enter setup). look around for a usb option around there. i'm not exactly sure where it is. if you find it, enable it. remember to save changes and exit. If you change something by accident and your pc is acting differently, simply go back and change it to its original setting, or go to restore defaults. hope this helps.
     
  3. ParrotLady

    ParrotLady Thread Starter

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    Hi - thanks for the suggestion- but my USB ports are already enabled. Any other ideas?
     
  4. Nothingface

    Nothingface

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    Try going into bios, and look around for the PnP OS option. make sure it's enabled.

    if that doesn't work i suggest uninstalling the scanner software, unplug the scanner. shut down the pc, then plug in the scanner, boot it up..and see if it detects it. try adding it manually also..that might not work though..but it's worth a try.
     
  5. ParrotLady

    ParrotLady Thread Starter

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    How do I go into bios?

    I have tried un-installing and plugging in the scanner etc. It does show that there is new hardware but gives me this message, so I cancelled it:
    ----
    The Software you are installing for this hardware:
    EPSON Perfection 1200

    has not passed Windows Logo testing to verify it's compatability with windows Xp.

    Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future. Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing.
    ----
     
  6. slipe

    slipe

    Joined:
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    Hi ParrotLady – Bwana welcomes you to TSG.

    <img src="http://forums.techguy.org/attachment.php?postid=716137">


    That message just means that M$ did not have the driver in its database. Epson says to ignore it: ”Windows XP Users: You will get a Hardware Installation dialog box when you install the scanner. Click Continue Anyway to complete installation.”

    I take that to mean you just cancel out of the warning box as you did.

    The TWAIN drivers can get corrupted and an uninstall and reinstall won’t fix it. This is from another post I made for someone with an Epson scanner:



    If the TWAIN drivers get corrupted devices dependent on twain drivers will have problems. The problem is that since various things can share the twain files they don’t uninstall when you uninstall the software, and they don’t get overwritten with good twain files with an install. What you have to do is uninstall the Epson software, remove the twain files and reinstall the Epson software. That is your best bet for getting back up and running.

    Start>Settings>Control Panel>Add/Remove Programs. Find the Epson scanner software and highlight it. Then select Add/Remove and it will walk you through uninstalling it.

    These are instructions for removing the TWAIN and TWUNK files from Mustek. Make sure you remove all of the TWAIN and TWUNK files in the Windows folder but do not remove any that are not in the Windows folder:

    Windows 95/98/Me Instructions
    1. Click on Start and select Find. Choose Files or Folders from the fly-out menu.
    2. In the Find dialogue box type twain.
    3. Make sure the Look In window has the C:\ drive selected and that the Include All Subfolders box is checked.
    4. Click Find Now.
    5. The lower part of the Find window will display the search results. Click on the Edit menu and choose Select All. (NOTE: Other programs, like Adobe PhotoShop have TWAIN files that will be found during the search. When all the files are highlighted, hold the CTRL key and click any TWAIN files located in other program directories, like Adobe PhotoShop, this will remove them from the highlighted selection. Only the TWAIN files located in the Windows directories should be removed.)
    6. With all of the TWAIN files selected, click on File and select Delete.
    7. Answer Yes and Yes to All to confirm the file deletion and send them to the Recycle Bin.
    8. Once all the files are deleted, click the Find dialog box again and replace twain with twunk.
    9. Click Find Now again.
    10. As before, click on Edit and Select All then File and Delete.
    11. Answer Yes and Yes to All to confirm the file deletion and send them to the Recycle Bin.
    12. The TWAIN and twunk files are now removed and you can install the new driver

    If you install the Epson software it will add the proper twain and twunk files.

    You might try it first just removing the twain files as they are the most likely to be a problem. I think the USB must be OK if the computer is recognizing and identifying your scanner.
     

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  7. ParrotLady

    ParrotLady Thread Starter

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    Hello, thank you- Bwana is very pretty! (I will try to attach a photo of my babies here too-Eclectus parrots.)

    >>That message just means that M$ did not have the driver in its database. Epson says to ignore it: >>
    Yes, but I thought that was a different message because the FIRST time I tried, there was a New Hardware Found message, and I clicked the "Continue Anyway" button as instructed on Epson's site, so I when that other message came up on one of my other tries, I didn't want to mess anything up and I clicked Cancel Installation..... Hope I am making sense here.

    Why did the TWAIN drivers get corrupted, did I do something wrong?

    >>You might try it first just removing the twain files as they are the most likely to be a problem. >>

    Okay- I have un-installed the Epson Driver (that I downloaded from the site) and did the search for TWAIN files/folders. I found 8 under the C:/WINDOWS directories. I am a little scared about deleting them though. Here is the list of them, do I delete ALL of them?

    Twain
    twain.dll
    twain_32
    wain_32.dll
    TWAIN
    TWAIN_32
    WIATWAIN.DS_
    wiatwain.ds

    THANKS for your help!!! I have spent over 6 hours trying to get this thing going and it is driving me crazy!
    :mad:
     

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  8. slipe

    slipe

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    Pretty birds.

    TWAIN files just get corrupted sometimes. Not sure it is the problem but it is a standard procedure. I was just corresponding with someone on another board and suggested he try that and he said the level 2 Epson tech had already taken him through it.

    I would just delete the ones I am familiar with – don’t recognize the others and they would be best left alone. You could empty the recycle bin so they are easy to find if for some strange reason the Epson install doesn’t put them back.

    Twain
    twain.dll
    twain_32
    TWAIN
    TWAIN_32

    Those are the ones I think it is safe to delete. I’ve never seen the others. You should not normally have two twain 32 and two twain files so it might help. If you have other twain devices like a digital camera hookup, card reader or digital VCR hookup you might have to reinstall those as well.
     
  9. ~Candy~

    ~Candy~ Retired Administrator

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    103,706
    Just had to say lovely birdies........my kittie would like to see them up closer :D LOL.......



















    Just kidding, I love birdies...they are beautiful.....Slipe, you been keeping any other secrets ;)
     
  10. slipe

    slipe

    Joined:
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    No secrets – people bore quickly hearing about pets and kids. Just couldn’t resist having her welcome someone named ParrotLady.

    You are always welcome but leave the cats. Bwana is very protective of me and might hurt them.
     
  11. ParrotLady

    ParrotLady Thread Starter

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    Yeah- better leave the kitties! :D LOL

    Okay- I went ahead a deleted the ones that you said and after I deleted them, this message popped up:
    ------
    Windows File Protection
    Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain system stability, Windows must restore the original versions of these files.

    Insert your Windows XP Home edition CR-ROM now.
    ------
    I did not do it, but cancelled out of the message (nervously!)....
    I then re-installed the Epson XP Driver... but NO luck, in fact when I searched for TWAIN again there were only 3 files that showed up.

    So....I went to the Recylce Bin and restored the others....

    What should I do now? :eek: Should I try to contact Epson?
     
  12. ParrotLady

    ParrotLady Thread Starter

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    NEVER MIND! :) I Got it!

    I kept playing around and I THINK what I did differently was I un-installed the xp driver- then installed the ORIGINAL software first, and clicked the continue anyways on the Microsoft warning- THEN installed the XP driver, and WALA- it worked. I thought I had already tried that but who cares, I am just overjoyed that it WORKS!!!! YAY! The world is again a wonderful place now that I have my beloved scanner back. :p

    Thanks again for your time and help!!!!!! :)
     
  13. slipe

    slipe

    Joined:
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    Usually the drivers are stand-alone but I’ve never had anything Epson. Not knocking them I just haven’t had occasion. It appears the XP driver is just an update to the full driver – would have been nice if they told you that. I looked on their site for instructions.

    I guess that is why it didn’t update the TWAIN files. A scanner installation has to install them. I might suspect that XP already has them, but the guy on the other board who whet through the procedure with the Epson tech had XP as well.

    Glad it worked out and thanks for telling us what you did.
     
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