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Solved: HijackThis Log - can't block the popups

Discussion in 'Virus & Other Malware Removal' started by SabFan, Sep 20, 2004.

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  1. SabFan

    SabFan Thread Starter

    Joined:
    May 15, 2004
    Messages:
    23
    I am getting random popups, and new IE windows, that aren't being blocked by my popup blocker. Also, I can not access any saved restore points.

    Here is my latest HJT log:

    Logfile of HijackThis v1.98.2
    Scan saved at 6:24:12 PM, on 9/20/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Yahoo!\browser\ybrwicon.exe
    C:\WINDOWS\System32\Smtray.exe
    C:\PROGRA~1\MI948F~1\GAMECO~1\common\swtrayv4.exe
    C:\PROGRA~1\Yahoo!\browser\ycommon.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\SBC\Connection Manager\CManager.exe
    C:\PROGRA~1\BROADJ~1\CORREC~1\CCD.exe
    C:\PROGRA~1\BROADJ~1\CLIENT~1\CFD.exe
    C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
    C:\WINDOWS\system32\drivers\dcfssvc.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\pctspk.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Yahoo!\browser\YBrowser.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\WINDOWS\system32\mobsync.exe
    C:\WINDOWS\System32\ksuser.exe
    C:\Documents and Settings\Andrew\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [Smapp] Smtray.exe
    O4 - HKLM\..\Run: [SideWinderTrayV4] C:\PROGRA~1\MI948F~1\GAMECO~1\common\swtrayv4.exe
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
    O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKCU\..\Run: [ksuser] C:\WINDOWS\System32\ksuser.exe
    O4 - HKCU\..\RunOnce: [a7t1jzn.exe] C:\WINDOWS\System32\a7t1jzn.exe /k
    O4 - Startup: Connection Manager.lnk = C:\Program Files\SBC\Connection Manager\CManager.exe
    O4 - Global Startup: KODAK Picture Transfer Software.lnk = ?
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll (file missing)
    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll (file missing)
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll (file missing)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll (file missing)
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra button: Support - {0548CF93-EDEF-46CC-87E2-D0023A4A6D6E} - C:\Program Files\Internet Explorer\SIGNUP\Presario.htm (HKCU)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
    O16 - DPF: {E56347B0-6C2B-4C2E-939F-EE513EAC80BC} (Creative Product Registration ActiveX Control Module) - http://us.creative.com/support/register/OCXs/CtORWebClientNoMFC.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
    O16 - DPF: {F2A84794-EE6D-447B-8C21-3BA1DC77C5B4} (SDKInstall Class) - http://activex.microsoft.com/activex/controls/sdkupdate/sdkinst.cab
    O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{C6273D3E-9B9E-4D9A-B939-3BA41C52AC66}: NameServer = 206.141.192.60 206.141.193.55
     
  2. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    Run Hijack This again and put a check by these. Close ALL windows except HijackThis and click "Fix checked"

    O4 - HKCU\..\Run: [ksuser] C:\WINDOWS\System32\ksuser.exe

    O4 - HKCU\..\RunOnce: [a7t1jzn.exe] C:\WINDOWS\System32\a7t1jzn.exe /k

    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll (file missing)

    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll (file missing)

    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll (file missing)


    Restart to safe mode.

    How to start your computer in safe mode

    Because XP will not always show you hidden files and folders by default, Go to Start > Search and under "More advanced search options".
    Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

    Next click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"

    Now find and delete these files:

    C:\WINDOWS\System32\ksuser.exe
    C:\WINDOWS\System32\a7t1jzn.exe

    Also in safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Go to Start > Run and type %temp% in the Run box. The Temp folder will open. Click Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.


    Empty the Recycle Bin
     
  3. SabFan

    SabFan Thread Starter

    Joined:
    May 15, 2004
    Messages:
    23
    Thanks so much for your help, flrman...I really appreciate it. Here's a new HJT log:

    Logfile of HijackThis v1.98.2
    Scan saved at 7:55:55 PM, on 9/20/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Yahoo!\browser\ybrwicon.exe
    C:\WINDOWS\System32\Smtray.exe
    C:\PROGRA~1\MI948F~1\GAMECO~1\common\swtrayv4.exe
    C:\PROGRA~1\Yahoo!\browser\ycommon.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
    C:\Program Files\Kodak\KODAK Picture Transfer Software\pts.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\SBC\Connection Manager\CManager.exe
    C:\PROGRA~1\BROADJ~1\CORREC~1\CCD.exe
    C:\PROGRA~1\BROADJ~1\CLIENT~1\CFD.exe
    C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe
    C:\WINDOWS\system32\drivers\dcfssvc.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\WINDOWS\system32\pctspk.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Yahoo!\browser\YBrowser.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Documents and Settings\Andrew\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\..\Run: [Smapp] Smtray.exe
    O4 - HKLM\..\Run: [SideWinderTrayV4] C:\PROGRA~1\MI948F~1\GAMECO~1\common\swtrayv4.exe
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
    O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
    O4 - HKLM\..\Run: [CMPDPSRV] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\CMPDPSRV.EXE
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
    O4 - HKLM\..\RunOnce: [Compaq_RBA] C:\Program Files\Compaq\Compaq Advisor\bin\compaq-rba.exe -z
    O4 - Startup: Connection Manager.lnk = C:\Program Files\SBC\Connection Manager\CManager.exe
    O4 - Global Startup: KODAK Picture Transfer Software.lnk = ?
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra button: Support - {0548CF93-EDEF-46CC-87E2-D0023A4A6D6E} - C:\Program Files\Internet Explorer\SIGNUP\Presario.htm (HKCU)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://www.pcpitstop.com/mhLbl.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.dll
    O16 - DPF: {E56347B0-6C2B-4C2E-939F-EE513EAC80BC} (Creative Product Registration ActiveX Control Module) - http://us.creative.com/support/register/OCXs/CtORWebClientNoMFC.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
    O16 - DPF: {F2A84794-EE6D-447B-8C21-3BA1DC77C5B4} (SDKInstall Class) - http://activex.microsoft.com/activex/controls/sdkupdate/sdkinst.cab
    O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{C6273D3E-9B9E-4D9A-B939-3BA41C52AC66}: NameServer = 206.141.192.60 206.141.193.55
     
  4. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    Clean! (y)

    For future reference, you need to unzip (extract) Hijack This and move it to a permanent folder. It will not function properly when run from the zip folder or the Temp folder.

    You need to create a new folder in My Documents and name it Hijack This. Right click on the HijackThis.zip file and choose "Extract all" and extract it to the Hijack This folder you created. That way it can create and restore backups if needed. HJT will store the backups in the same location that it is run from.
     
  5. SabFan

    SabFan Thread Starter

    Joined:
    May 15, 2004
    Messages:
    23
    Hey thanks again! Any idea what happened to my 'Windows Restore Settings' past restore points?
     
  6. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    You're Welcome.

    System Restore is quirky that way.
     
  7. SabFan

    SabFan Thread Starter

    Joined:
    May 15, 2004
    Messages:
    23
    Flrman, one more thing...
    While all of this popup/hijacker business was going on, my monitor seemed to burn out. I assumed since I left my computer on, and all of these popups were coming up and staying on, that the monitor simply fried. However, I took it in for service today, and its fine, so its a system issue. The picture is dim, with grey, horizontal lines extending out from text and images. The technician suggested it could be a bad video card, but I wondered if it could be related to this recent infection. Perhaps a bad driver or something like that? Does any of this sound familiar, or should I just take it in and have them replace the card since its under warranty?

    Thanks again...SabFan
     
  8. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    It does sound like it could be the video card or the drivers. Do you know what video card you have?
     
  9. SabFan

    SabFan Thread Starter

    Joined:
    May 15, 2004
    Messages:
    23
    NVIDIA GeForce FX I think??? But not sure of exact model.
     
  10. SabFan

    SabFan Thread Starter

    Joined:
    May 15, 2004
    Messages:
    23
    I was close...

    It is a 64MG nVIDIA GeForce2 MX/MX400. I downloaded and installed the latest driver, no change. The nvidia website suggested I look at the 'Direct x Diagnostic Tool', to see exactly what display card is in my computer, and the "notes" under all of the specifications say 'No problems found.'.
     
  11. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    Go into the device manager and see if there are any question marks or exclamation marks by your "Sound, video and game controllers"
     
  12. SabFan

    SabFan Thread Starter

    Joined:
    May 15, 2004
    Messages:
    23
    Problem solved. I gave up and just took it in for service. It was the video card after all. As it was still under warranty, they replaced it right there (with a much better card than I had in the first place), free of charge, and I was on my way.

    Thank you so much for your help Flrman...I really appreciate it.

    SabFan
     
  13. Flrman1

    Flrman1

    Joined:
    Jul 26, 2002
    Messages:
    46,329
    My pleasure! :)

    Check this out for info on how to tighten your security settings and some good free tools to help prevent this from happening again.

    I'm closing this thread. If you need it reopened please PM me or one of the other mods.

    Anyone else with a similar problem please start a "New Thread".
     
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