Solved: Home Network Connection Problem

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monde11

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Apr 6, 2010
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I have set up a home network, but my laptop will not recognize the network. I can print from my laptop through the wireless network but the laptop cannot see the desktop computer where I want to store my backup files. The laptop is running Vista and the Desktop XP Professional. I have run the XP network wizzard. My laptop says windows cannot access "\\OFFICE", which is the name of the desktop, and access is denied. Both computers are using the same workgroup name.

Any help would be tremendously appreciated.

Monde11
 

TerryNet

Terry
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Does either PC, especially the XP, have a non-Windows firewall or security suite? If so, have you configured it for the desired access?
 

monde11

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Apr 6, 2010
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25
Have Norton Internet Security, and have added the laptop with "Protected" trust control. Also tried the "Full Trust" setting to no avail.
 

TerryNet

Terry
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81,446
Let's take a look at the following for both PCs ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following commands:

nbtstat -n

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

monde11

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Joined
Apr 6, 2010
Messages
25
Hello TerryNet,
I have previously pinged the desktop IP address from the laptop, and both computers show up when ipconfig/all command is used on the desktop. Does that mean it is not a hardware issue?

I am concerned about placing my IP addresses into a public message board.

The nbstat -n returned the following: Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Family>nbstat -n
'nbstat' is not recognized as an internal or external command,
operable program or batch file.

What specifically do you want to learn from the IPCONFIG command?
 

TerryNet

Terry
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Joined
Mar 23, 2005
Messages
81,446
I am concerned about placing my IP addresses into a public message board.
Either you are trying to do file sharing over the internet, which is far more dangerous than merely displaying your public IP addresses, or else you are running behind a router, and have private IP addresses. If there is something truly personal (like your last name) or offensive in the computer names or account names or whatever feel free to change them. The IP addresses will be used for nothing except to try to help.

What specifically do you want to learn from the IPCONFIG command?
I won't know until I see the nbtstat -n (note you have to type all three t's) and ipconfig /all outputs. To begin with I'll try understand what your issue is. "laptop will not recognize the network" plus "can print from my laptop through the wireless network" plus "laptop cannot see the desktop computer" plus "laptop says windows cannot access "\\OFFICE"" is not very definitive, as it seems to be contradictory.
 

monde11

Thread Starter
Joined
Apr 6, 2010
Messages
25
Hello,
I am running a wireless router and it does seem contradictory that I can print but not file share internally. Here are the results of the 2 commands.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Family>nbstat -n
'nbstat' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Family>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : OFFICE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-50-FC-8D-25-BC

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TRENDnet Wireless N PC Card/PCI Adap
ter
Physical Address. . . . . . . . . : 00-14-D1-68-9D-C4
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.199
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::214:d1ff:fe68:9dc4%5
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : Tuesday, April 06, 2010 8:33:24 PM
Lease Expires . . . . . . . . . . : Wednesday, April 07, 2010 8:33:24 PM


Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connect
ion #2
Physical Address. . . . . . . . . : 00-50-8D-EF-A2-36
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.151.82
Subnet Mask . . . . . . . . . . . : 255.255.0.0
IP Address. . . . . . . . . . . . : fe80::250:8dff:feef:a236%6
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%7
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : C0-A8-00-C7
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.0.199%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : A9-FE-97-52
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:169.254.151.82%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
fec0:0:0:ffff::2%2
fec0:0:0:ffff::3%2
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Documents and Settings\Family>nbstat-n
'nbstat-n' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Family>nbtstat-n
'nbtstat-n' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Family>nbtstat -n

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection:
Node IpAddress: [192.168.0.199] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
OFFICE <00> UNIQUE Registered
OFFICE <20> UNIQUE Registered
WORKGROUP <00> GROUP Registered
WORKGROUP <1E> GROUP Registered

Local Area Connection 3:
Node IpAddress: [169.254.151.82] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
OFFICE <00> UNIQUE Registered
OFFICE <20> UNIQUE Registered
WORKGROUP <00> GROUP Registered
WORKGROUP <1E> GROUP Registered

C:\Documents and Settings\Family>
 

TerryNet

Terry
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Joined
Mar 23, 2005
Messages
81,446
ipv6 sometiimes causes various problems and is not needed, so on OFFICE do

Start - Run - ipv6 uninstall - OK
 

monde11

Thread Starter
Joined
Apr 6, 2010
Messages
25
Ran the uninstall and re-booted the computer. I can see OFFICE from my laptop, but when I click on the icon I see "\\OFFICE is not accessible....The server service is not started." That is a new message.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,446
New message deserves a new canned reply. :)

Make sure the following services are Started (Control Panel - Administrative Tools - Services).

Computer Browser
DHCP Client
DNS Client
Network Location Awareness
Remote Procedure Call (RPC)
Server
TCP/IP NetBIOS Helper
Workstation

If the Server service has Startup Type 'disabled' that's obviously a problem. Otherwise, if it won't start you need to look at Properties and trace back the Dependencies to try to determine the cause.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,446
I was trying to gather more evidence before advising the following, but the symptoms are just getting more weird (server service is not started but it is!).

Uninstall Norton and run Symantec's Norton Removal Tool. At the beginning of that page they tell you how to make sure you have your Product key in case you want to reinstall it after getting your network operating properly.

After ditching Norton shut down the computers and unplug the router. Plug in the router and then boot the computers. Usually things start working right away, but sometimes the Computer Browser service can take up to 15 minutes to get the names up to date on all systems. If there are still problems let's see all the info requested (both computers) in my post # 4 please.
 

monde11

Thread Starter
Joined
Apr 6, 2010
Messages
25
Uninstalling Norton did not solve the problem. Here is the data from the laptop D...
The next post will contain the data for the OFFICE computer

C:\Users\Mark Evans>nbtstat -n

Local Area Connection:
Node IpAddress: [169.254.44.233] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
D61J9JL1 <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
D61J9JL1 <20> UNIQUE Registered
WORKGROUP <1E> GROUP Registered
WORKGROUP <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered

Wireless Network Connection:
Node IpAddress: [192.168.0.198] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
D61J9JL1 <00> UNIQUE Registered
WORKGROUP <00> GROUP Registered
D61J9JL1 <20> UNIQUE Registered
WORKGROUP <1E> GROUP Registered

C:\Users\Mark Evans>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : D61J9JL1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Connecti
on
Physical Address. . . . . . . . . : 00-24-E8-D8-C4-C4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ed2a:b486:5a28:2ce9%12(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.44.233(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 335553768
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-B5-73-D8-00-21-6A-8A-D0-00

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) WiFi Link 5300 AGN
Physical Address. . . . . . . . . : 00-21-6A-8A-D0-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c47:ea97:66cf:ab11%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.198(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, April 07, 2010 11:43:31 AM
Lease Expires . . . . . . . . . . : Thursday, April 08, 2010 11:43:31 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 268444010
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-B5-73-D8-00-21-6A-8A-D0-00

DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{96CD6C62-3458-437C-8827-B2F4620CA
865}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{D7E4AF26-C5DD-4162-BE4B-F958953BC
100}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Mark Evans>
 

monde11

Thread Starter
Joined
Apr 6, 2010
Messages
25
Here is the data from the OFFICE computer.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Family>nbtstat -n

Local Area Connection:
Node IpAddress: [0.0.0.0] Scope Id: []

No names in cache

Wireless Network Connection:
Node IpAddress: [192.168.0.199] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
OFFICE <00> UNIQUE Registered
OFFICE <20> UNIQUE Registered
WORKGROUP <00> GROUP Registered
WORKGROUP <1E> GROUP Registered

Local Area Connection 3:
Node IpAddress: [169.254.151.82] Scope Id: []

NetBIOS Local Name Table

Name Type Status
---------------------------------------------
OFFICE <00> UNIQUE Registered
OFFICE <20> UNIQUE Registered
WORKGROUP <00> GROUP Registered
WORKGROUP <1E> GROUP Registered

C:\Documents and Settings\Family>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : OFFICE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-50-FC-8D-25-BC

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TRENDnet Wireless N PC Card/PCI Adap
ter
Physical Address. . . . . . . . . : 00-14-D1-68-9D-C4
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.199
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Wednesday, April 07, 2010 11:46:30 A
M
Lease Expires . . . . . . . . . . : Thursday, April 08, 2010 11:46:30 AM


Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connect
ion #2
Physical Address. . . . . . . . . : 00-50-8D-EF-A2-36
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.151.82
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

C:\Documents and Settings\Family>
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,446
The computers appear to be connected directly by ethernet cable and also each connected to the same router wirelessly. Yes? D61J9JL1 is the Master Browser for the ethernet network, but neither is the Master for the wireless. The latter may be explained by another device on the router's network (wired or wireless) being the Master. Everything else seems normal.

I've seen other situations where file sharing fails or only partially works when the computers have two paths to get to each other. See if things improve if you either disconnect the cable or disable the wireless on one of the machines. Reboots may be needed for them to clear their minds.
 
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