1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Home Network Connection Problem

Discussion in 'Networking' started by monde11, Apr 6, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. monde11

    monde11 Thread Starter

    Joined:
    Apr 6, 2010
    Messages:
    25
    I have set up a home network, but my laptop will not recognize the network. I can print from my laptop through the wireless network but the laptop cannot see the desktop computer where I want to store my backup files. The laptop is running Vista and the Desktop XP Professional. I have run the XP network wizzard. My laptop says windows cannot access "\\OFFICE", which is the name of the desktop, and access is denied. Both computers are using the same workgroup name.

    Any help would be tremendously appreciated.

    Monde11
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,834
    First Name:
    Terry
    Does either PC, especially the XP, have a non-Windows firewall or security suite? If so, have you configured it for the desired access?
     
  3. monde11

    monde11 Thread Starter

    Joined:
    Apr 6, 2010
    Messages:
    25
    Have Norton Internet Security, and have added the laptop with "Protected" trust control. Also tried the "Full Trust" setting to no avail.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,834
    First Name:
    Terry
    Let's take a look at the following for both PCs ...

    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following commands:

    nbtstat -n

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  5. monde11

    monde11 Thread Starter

    Joined:
    Apr 6, 2010
    Messages:
    25
    Hello TerryNet,
    I have previously pinged the desktop IP address from the laptop, and both computers show up when ipconfig/all command is used on the desktop. Does that mean it is not a hardware issue?

    I am concerned about placing my IP addresses into a public message board.

    The nbstat -n returned the following: Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Family>nbstat -n
    'nbstat' is not recognized as an internal or external command,
    operable program or batch file.

    What specifically do you want to learn from the IPCONFIG command?
    [​IMG][​IMG]
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,834
    First Name:
    Terry
    Either you are trying to do file sharing over the internet, which is far more dangerous than merely displaying your public IP addresses, or else you are running behind a router, and have private IP addresses. If there is something truly personal (like your last name) or offensive in the computer names or account names or whatever feel free to change them. The IP addresses will be used for nothing except to try to help.

    I won't know until I see the nbtstat -n (note you have to type all three t's) and ipconfig /all outputs. To begin with I'll try understand what your issue is. "laptop will not recognize the network" plus "can print from my laptop through the wireless network" plus "laptop cannot see the desktop computer" plus "laptop says windows cannot access "\\OFFICE"" is not very definitive, as it seems to be contradictory.
     
  7. monde11

    monde11 Thread Starter

    Joined:
    Apr 6, 2010
    Messages:
    25
    Hello,
    I am running a wireless router and it does seem contradictory that I can print but not file share internally. Here are the results of the 2 commands.
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Family>nbstat -n
    'nbstat' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Documents and Settings\Family>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : OFFICE
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
    ernet NIC
    Physical Address. . . . . . . . . : 00-50-FC-8D-25-BC

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TRENDnet Wireless N PC Card/PCI Adap
    ter
    Physical Address. . . . . . . . . : 00-14-D1-68-9D-C4
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.199
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    IP Address. . . . . . . . . . . . : fe80::214:d1ff:fe68:9dc4%5
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    Lease Obtained. . . . . . . . . . : Tuesday, April 06, 2010 8:33:24 PM
    Lease Expires . . . . . . . . . . : Wednesday, April 07, 2010 8:33:24 PM


    Ethernet adapter Local Area Connection 3:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connect
    ion #2
    Physical Address. . . . . . . . . : 00-50-8D-EF-A2-36
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.151.82
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    IP Address. . . . . . . . . . . . : fe80::250:8dff:feef:a236%6
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
    fec0:0:0:ffff::2%2
    fec0:0:0:ffff::3%2

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%7
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Automatic Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

    Physical Address. . . . . . . . . : C0-A8-00-C7
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : fe80::5efe:192.168.0.199%2
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Automatic Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface

    Physical Address. . . . . . . . . : A9-FE-97-52
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : fe80::5efe:169.254.151.82%2
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%2
    fec0:0:0:ffff::2%2
    fec0:0:0:ffff::3%2
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Documents and Settings\Family>nbstat-n
    'nbstat-n' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Documents and Settings\Family>nbtstat-n
    'nbtstat-n' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Documents and Settings\Family>nbtstat -n

    Local Area Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []

    No names in cache

    Wireless Network Connection:
    Node IpAddress: [192.168.0.199] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    OFFICE <00> UNIQUE Registered
    OFFICE <20> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    WORKGROUP <1E> GROUP Registered

    Local Area Connection 3:
    Node IpAddress: [169.254.151.82] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    OFFICE <00> UNIQUE Registered
    OFFICE <20> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    WORKGROUP <1E> GROUP Registered

    C:\Documents and Settings\Family>
     
  8. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,834
    First Name:
    Terry
    ipv6 sometiimes causes various problems and is not needed, so on OFFICE do

    Start - Run - ipv6 uninstall - OK
     
  9. monde11

    monde11 Thread Starter

    Joined:
    Apr 6, 2010
    Messages:
    25
    Ran the uninstall and re-booted the computer. I can see OFFICE from my laptop, but when I click on the icon I see "\\OFFICE is not accessible....The server service is not started." That is a new message.
     
  10. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,834
    First Name:
    Terry
    New message deserves a new canned reply. :)

    Make sure the following services are Started (Control Panel - Administrative Tools - Services).

    Computer Browser
    DHCP Client
    DNS Client
    Network Location Awareness
    Remote Procedure Call (RPC)
    Server
    TCP/IP NetBIOS Helper
    Workstation

    If the Server service has Startup Type 'disabled' that's obviously a problem. Otherwise, if it won't start you need to look at Properties and trace back the Dependencies to try to determine the cause.
     
  11. monde11

    monde11 Thread Starter

    Joined:
    Apr 6, 2010
    Messages:
    25
    These have all started and are listed as automatic start-up.
     
  12. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,834
    First Name:
    Terry
    I was trying to gather more evidence before advising the following, but the symptoms are just getting more weird (server service is not started but it is!).

    Uninstall Norton and run Symantec's Norton Removal Tool. At the beginning of that page they tell you how to make sure you have your Product key in case you want to reinstall it after getting your network operating properly.

    After ditching Norton shut down the computers and unplug the router. Plug in the router and then boot the computers. Usually things start working right away, but sometimes the Computer Browser service can take up to 15 minutes to get the names up to date on all systems. If there are still problems let's see all the info requested (both computers) in my post # 4 please.
     
  13. monde11

    monde11 Thread Starter

    Joined:
    Apr 6, 2010
    Messages:
    25
    Uninstalling Norton did not solve the problem. Here is the data from the laptop D...
    The next post will contain the data for the OFFICE computer

    C:\Users\Mark Evans>nbtstat -n

    Local Area Connection:
    Node IpAddress: [169.254.44.233] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    D61J9JL1 <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    D61J9JL1 <20> UNIQUE Registered
    WORKGROUP <1E> GROUP Registered
    WORKGROUP <1D> UNIQUE Registered
    ..__MSBROWSE__.<01> GROUP Registered

    Wireless Network Connection:
    Node IpAddress: [192.168.0.198] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    D61J9JL1 <00> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    D61J9JL1 <20> UNIQUE Registered
    WORKGROUP <1E> GROUP Registered

    C:\Users\Mark Evans>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : D61J9JL1
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Connecti
    on
    Physical Address. . . . . . . . . : 00-24-E8-D8-C4-C4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::ed2a:b486:5a28:2ce9%12(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.44.233(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 335553768
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-B5-73-D8-00-21-6A-8A-D0-00

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5300 AGN
    Physical Address. . . . . . . . . : 00-21-6A-8A-D0-00
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::c47:ea97:66cf:ab11%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.198(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, April 07, 2010 11:43:31 AM
    Lease Expires . . . . . . . . . . : Thursday, April 08, 2010 11:43:31 AM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 268444010
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-B5-73-D8-00-21-6A-8A-D0-00

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{96CD6C62-3458-437C-8827-B2F4620CA
    865}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{D7E4AF26-C5DD-4162-BE4B-F958953BC
    100}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Mark Evans>
     
  14. monde11

    monde11 Thread Starter

    Joined:
    Apr 6, 2010
    Messages:
    25
    Here is the data from the OFFICE computer.
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Family>nbtstat -n

    Local Area Connection:
    Node IpAddress: [0.0.0.0] Scope Id: []

    No names in cache

    Wireless Network Connection:
    Node IpAddress: [192.168.0.199] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    OFFICE <00> UNIQUE Registered
    OFFICE <20> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    WORKGROUP <1E> GROUP Registered

    Local Area Connection 3:
    Node IpAddress: [169.254.151.82] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    OFFICE <00> UNIQUE Registered
    OFFICE <20> UNIQUE Registered
    WORKGROUP <00> GROUP Registered
    WORKGROUP <1E> GROUP Registered

    C:\Documents and Settings\Family>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : OFFICE
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
    ernet NIC
    Physical Address. . . . . . . . . : 00-50-FC-8D-25-BC

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TRENDnet Wireless N PC Card/PCI Adap
    ter
    Physical Address. . . . . . . . . : 00-14-D1-68-9D-C4
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.199
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    Lease Obtained. . . . . . . . . . : Wednesday, April 07, 2010 11:46:30 A
    M
    Lease Expires . . . . . . . . . . : Thursday, April 08, 2010 11:46:30 AM


    Ethernet adapter Local Area Connection 3:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connect
    ion #2
    Physical Address. . . . . . . . . : 00-50-8D-EF-A2-36
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IP Address. . . : 169.254.151.82
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :

    C:\Documents and Settings\Family>
     
  15. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,834
    First Name:
    Terry
    The computers appear to be connected directly by ethernet cable and also each connected to the same router wirelessly. Yes? D61J9JL1 is the Master Browser for the ethernet network, but neither is the Master for the wireless. The latter may be explained by another device on the router's network (wired or wireless) being the Master. Everything else seems normal.

    I've seen other situations where file sharing fails or only partially works when the computers have two paths to get to each other. See if things improve if you either disconnect the cable or disable the wireless on one of the machines. Reboots may be needed for them to clear their minds.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/915201

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice