Solved: Hoping you'll help me a 2nd time!!!

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Polly1016

Thread Starter
Joined
Nov 17, 2005
Messages
232
I had a problem in November that all of you helped me with. I was so grateful. Recently, I've tried using the search function and the computer freezes up. I posted in the Windows XP forum and someone there was trying to help me. I can run Search function in Safe Mode, however.

Over the past 24 hours I've been finding a couple brand new problems. First of all, Norton pops up every 10 minutes or so and says "Rules were created for Windows Messenger." That's never happened before. Also, I can't shut down my computer using the normal method. It hangs and I ulitimately have to shut it down at the tower. :eek:

I ran a new HJT log and ran a Panda Active Scan. The results are below. Any help you can be will be greatly appreciated. By the way, I do very little surfing anymore and generally only look around the big auction site ... no names mentioned.;) I don't know where these problems are originating from. :confused:

Note: I did download the temporary patch for the Windows vulnerability today but that hasn't really changed anything. I just thought I'd mention it.


Logfile of HijackThis v1.99.1
Scan saved at 8:10:35 PM, on 1/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~3\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\spupdsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\system32\spnpinst.exe
C:\WINDOWS\system32\Sysocmgr.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton Password Manager\AcctMgr.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\Mary Ann\My Documents\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.comcast.net
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.ce1.attbb.net:8000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {53829F91-1B06-4DB9-B13E-812A986169F9} - (no file)
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - Global Startup: Digital Line Detect.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/downloads/kws/kavwebscan_unicode.cab
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1123643428406
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {AB9820A0-02A9-11D5-A72F-004F4E002BD6} (JFC Classes) - http://igweb04.iamgame.com/java2/cabs/swing.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/player.virtools.com/downloads/player/Install2.5/Installer.exe
O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O20 - AppInit_DLLs: C:\WINDOWS\system32\wmfhotfix.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~3\SPEEDD~1\nopdb.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe


Panda Active Scan results:

Incident Status Location

Adware:adware/fastlook Not disinfected Windows Registry
Potentially unwanted tool:application/mywebsearch Not disinfected HKEY_CLASSES_ROOT\CLSID\{147A976E-EEE1-4377-8EA7-4716E4CDD239}
Adware:adware/secure32 Not disinfected C:\WINDOWS\system32\drivers\etc\hosts
Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\Mary Ann\cookies\mary [email protected][2].txt
Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\Mary Ann\Cookies\mary [email protected][2].txt
Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Mary Ann\Desktop\SHORTCUTS\VundoFix\VundoFix\process.exe
 
Joined
Jul 25, 2004
Messages
3,440
I don't know how to read log's, but I will tell you that norton antivirus is not good. I will post a link to the antivirus I use. And I can say since I have had this I have had no problems.

http://www.avast.com/eng/avast_4_home.html


Since you are using Windows XP. I would like to know if you have Service Pack 2. Because you should at least have that.

I found a on the internet were you can download Service Pack 2. It has a firewall. Which is something you must have.

http://www.microsoft.com/technet/winxpsp2/
 
Joined
Feb 15, 2004
Messages
12,302
hi polly, I don't see anything in your log. what exactly is the errors you are getting, can you post them here so we can trouble shoot them?


go here and delete the hots file I'll give you alink later to get a new one!


C:\WINDOWS\system32\drivers\etc\hosts


get the hosts file from here.



http://www.mvps.org/winhelp2002/hosts.htm


put it into :


Windows XP = C:\WINDOWS\SYSTEM32\DRIVERS\ETC
Windows 2K = C:\WINNT\SYSTEM32\DRIVERS\ETC
Win 98\ME = C:\WINDOWS


have hijack this fix this one!

O3 - Toolbar: (no name) - {53829F91-1B06-4DB9-B13E-812A986169F9} - (no file)


let's run a few scans and clean up tools ee if they find anything?


* Download the trial version of Ewido Security Suite here


http://www.ewido.net/en/

* Install ewido.
* During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
* Launch ewido
* It will prompt you to update click the OK button and it will go to the main screen
* On the left side of the main screen click update
* Click on Start and let it update.
* DO NOT run a scan yet. You will do that later in safe mode.


*Download Cleanup from Here

http://www.stevengould.org/software/cleanup/download.html



* A window will open and choose SAVE, then DESKTOP as the destination.
* On your Desktop, click on Cleanup40.exe icon.
* Then, click RUN and place a checkmark beside "I Agree"
* Then click NEXT followed by START and OK.
* A window will appear with many choices, keep all the defaults as set when the Slide Bar to the left is set to Standard Quality.
* Click OK
* DO NOT RUN IT YET



* Click here for info on how to boot to safe mode if you don't already know
how.

http://service1.symantec.com/SUPPOR...2001052409420406?OpenDocument&src=sec_doc_nam



* Now copy these instructions to notepad and save them to your desktop. You
will need them to refer to in safe mode.


* Restart your computer into safe mode now. Perform the following steps in
safe mode:



* Run Ewido:

* Click on scanner
* Click Complete System Scan and the scan will begin.
* During the scan it will prompt you to clean files, click OK
* When the scan is finished, look at the bottom of the screen and click the Save report button.
* Save the report to your desktop


* Run Cleanup:

* Click on the "Cleanup" button and let it run.
* Once its done, close the program.


reboot to normal mode and run a few online scans!


Run an online antivirus check from

http://www.kaspersky.com/virusscanner

choose extended database for the scan!



Run ActiveScan online virus scan here

http://www.pandasoftware.com/products/activescan.htm

When the scan is finished, anything that it cannot clean have it delete it.
Make a note of the file location of anything that cannot be deleted so you
can delete it yourself.
- Save the results from the scan!


post another hijack this log, the ewido and active scan logs
 

Polly1016

Thread Starter
Joined
Nov 17, 2005
Messages
232
Thanks, Khazars!

The problems that I'm having are as follows:

  1. Norton keeps popping up telling me Rules have been created for Windows Messenger. I've had Windows Messenger disabled for at least a year and a half and have never had these popups until this week.
  2. I cannot shutdown my computer in the usual way. It just hangs there. I have to turn it off at the tower.
  3. My search function just freezes up and I have to reboot....although it will work in Safe Mode.

Things have been great since November but I'm suddenly noticing that things don't work right. The search function has been a problem since I got rid of the Trojan Vundo but I really feel now that it's the least of my worries since I can always use it in Safe Mode.

I'm sorry but I don't understand this part of your instructions.
"go here and delete the hots file I'll give you alink later to get a new one!"

I will follow all of the other instructions you've outlined.

Thank you very much for you help. I'll report back later on today!:)
 
Joined
Feb 15, 2004
Messages
12,302
well basucally you have a tree of folders within other folders and by going to

C:\ which is your hard drive, you will see a + which you can click to open up the tree! From C:\ you can then go to the windows folder, click the windows folder and you will find the system32 folder and within there, there are many folders, which one is called drivers, and in drivers there is a folder called etc, and in here resides the hosts file!
 

Polly1016

Thread Starter
Joined
Nov 17, 2005
Messages
232
Thank you, Khazars! I'll get right on it!

Also, I'll have to check but one of the scans you want me to run ... I believe it's Panda is older than the 14 days trial and in order to delete anything I have to purchase the full product. I ran it last night and included the results in my first post but it would not clean the infections unless I purchased it.
 
Joined
Feb 15, 2004
Messages
12,302
also, have you installed any new hardware devices recently or software programmes?

Does norton anti virus scan the A:\ drive before shutting down, that is the floppy drive, look to see if the floppy drive light comes on when you are shutting down as some anti virus scan the A:\ drive to make sure a floppy disc isn't in there and this certainly cause the computer to hang in Win98 and ME systems!?


Maybe try uninstalling norton and then reinstlaling to see if yiu still get the errors?
 

Polly1016

Thread Starter
Joined
Nov 17, 2005
Messages
232
khazars said:
also, have you installed any new hardware devices recently or software programmes?

Does norton anti virus scan the A:\ drive before shutting down, that is the floppy drive, look to see if the floppy drive light comes on when you are shutting down as some anti virus scan the A:\ drive to make sure a floppy disc isn't in there and this certainly cause the computer to hang in Win98 and ME systems!?


Maybe try uninstalling norton and then reinstlaling to see if yiu still get the errors?
No, I haven't installed any software or hardware. Yes, Norton does scan the A: drive before shutting down.
Also, I'm not getting too far with the directions you've given me!:eek: It's not your fault ... I just can't seem to think today!!(n)

I went to C:> Windows> System 32> Drivers> Etc.> Hosts ... but when I try and open that file it's asking me what I want to open it with?????:(

Also, maybe it's a coincidence but I did delete O3 - Toolbar: (no name) - {53829F91-1B06-4DB9-B13E-812A986169F9} - (no file) in HJT and for right now anyway ... my computer is shutting down normally. I just tried it! I'm really confused!!! :confused:
 
Joined
Jul 25, 2004
Messages
3,440
Have you ever tried to do a "Full System Recovery" If you are used 'windows XP', you will be able to do that. I've had to do it when nothing else seemed to be helping. Just a warning, when you do a "Full System Recovery", it cleans up the complete computer. You are going to loose everything that you have stored the Documents. (The things that you have downloaded)

This is just something that you do as a last resort.
 
Joined
Feb 15, 2004
Messages
12,302
No, you want to delete the hosts file, right click it and choose delete and then downlaod the new lne from the link I gave you.

Well maybe that entry was the cause if so, then good we are sorted, just try a few more shutdowns to make sure? I did a google on that file and it says comcast security manager so maybe this corrupt software was interefering in the shutdowns!

Go into Norton and see the scan options and turn off the option to scan the A:\ drive and see if that helps!
 

Polly1016

Thread Starter
Joined
Nov 17, 2005
Messages
232
khazars said:
No, you want to delete the hosts file, right click it and choose delete and then downlaod the new lne from the link I gave you.

Well maybe that entry was the cause if so, then good we are sorted, just try a few more shutdowns to make sure? I did a google on that file and it says comcast security manager so maybe this corrupt software was interefering in the shutdowns!

Go into Norton and see the scan options and turn off the option to scan the A:\ drive and see if that helps!
Oh, delete the file. That makes sense! I'm sooo embarassed! :eek:
Well, I have good news and bad news. First the good news! My computer is shutting down normally now. I tried it 6 or 7 times. I also disabled the Floppy Drive scan during shutdown in Norton.

The bad news is ... I ran Ewido in Safe Mode. It took over an hour and did not prompt me to clean any files. When I clicked on "Save Report" my computer totally froze up and I had to reboot. The Ewido scan was pretty much a waste of time because I do not have the report. Do you suggest that I start at the beginning of your instructions and try everything again? I'm willing to do it if you still think it's necessary. Also, I am not getting the Norton Pop ups about Windows Messenger anymore. Everything seems good at the moment! :p

Please advise.

Bush Lady,
Thank you for your input. Yes, I tried a system restore when all of this first started. Also, you asked about whether or not I have SP2 installed. Yes, I do and as far as HJT logs are concerned, you can see the SP2 at the very top of the logs if someone has it.

Thanks!:)
 
Joined
Jul 25, 2004
Messages
3,440
Back when I wanted to download the 'avast 4 Home Edition' I already had virus's in my computer that Norton was not picking up.

I must have had a virus in the Outlook Express, because when I wanted to register, the virus in the Outlook Express would not let do it.

What I ended up doing is going to a friend that had an old computer that wasn't being used on the internet, so it was virus free. He came over and with his box and we hook on the internet. He then was able to get the registration number for me. So I could then download the rest of the antivirus software. Which, by the way, is free for home use.

If you don't have a friend you can go to. There is another way you can do this.

I couldn't check my e-mail at all. So I went on to Yahoo and opened up an e-mail account, and changed my e-mail address to TGS to that address. So then I was at least able to get mail.

To make a long story short, when you have set up the other e-mail address, which by the way is free. You now can get your registration number from Avast. :D
 
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