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Solved: Hoping you'll help me a 2nd time!!!

Discussion in 'Virus & Other Malware Removal' started by Polly1016, Jan 4, 2006.

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  1. Polly1016

    Polly1016 Thread Starter

    Nov 17, 2005
    I had a problem in November that all of you helped me with. I was so grateful. Recently, I've tried using the search function and the computer freezes up. I posted in the Windows XP forum and someone there was trying to help me. I can run Search function in Safe Mode, however.

    Over the past 24 hours I've been finding a couple brand new problems. First of all, Norton pops up every 10 minutes or so and says "Rules were created for Windows Messenger." That's never happened before. Also, I can't shut down my computer using the normal method. It hangs and I ulitimately have to shut it down at the tower. :eek:

    I ran a new HJT log and ran a Panda Active Scan. The results are below. Any help you can be will be greatly appreciated. By the way, I do very little surfing anymore and generally only look around the big auction site ... no names mentioned.;) I don't know where these problems are originating from. :confused:

    Note: I did download the temporary patch for the Windows vulnerability today but that hasn't really changed anything. I just thought I'd mention it.

    Logfile of HijackThis v1.99.1
    Scan saved at 8:10:35 PM, on 1/4/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Norton Password Manager\AcctMgr.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Documents and Settings\Mary Ann\My Documents\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.comcast.net
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.ce1.attbb.net:8000
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: (no name) - {53829F91-1B06-4DB9-B13E-812A986169F9} - (no file)
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton Password Manager\AcctMgr.exe /startup
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/downloads/kws/kavwebscan_unicode.cab
    O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1123643428406
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
    O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {AB9820A0-02A9-11D5-A72F-004F4E002BD6} (JFC Classes) - http://igweb04.iamgame.com/java2/cabs/swing.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/player.virtools.com/downloads/player/Install2.5/Installer.exe
    O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
    O20 - AppInit_DLLs: C:\WINDOWS\system32\wmfhotfix.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
    O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~3\SPEEDD~1\nopdb.exe
    O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

    Panda Active Scan results:

    Incident Status Location

    Adware:adware/fastlook Not disinfected Windows Registry
    Potentially unwanted tool:application/mywebsearch Not disinfected HKEY_CLASSES_ROOT\CLSID\{147A976E-EEE1-4377-8EA7-4716E4CDD239}
    Adware:adware/secure32 Not disinfected C:\WINDOWS\system32\drivers\etc\hosts
    Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\Mary Ann\cookies\mary [email protected][2].txt
    Spyware:Cookie/Com.com Not disinfected C:\Documents and Settings\Mary Ann\Cookies\mary [email protected][2].txt
    Potentially unwanted tool:Application/Processor Not disinfected C:\Documents and Settings\Mary Ann\Desktop\SHORTCUTS\VundoFix\VundoFix\process.exe
  2. Bush Lady

    Bush Lady

    Jul 25, 2004
    I don't know how to read log's, but I will tell you that norton antivirus is not good. I will post a link to the antivirus I use. And I can say since I have had this I have had no problems.


    Since you are using Windows XP. I would like to know if you have Service Pack 2. Because you should at least have that.

    I found a on the internet were you can download Service Pack 2. It has a firewall. Which is something you must have.

  3. Polly1016

    Polly1016 Thread Starter

    Nov 17, 2005
  4. khazars


    Feb 15, 2004
    hi polly, I don't see anything in your log. what exactly is the errors you are getting, can you post them here so we can trouble shoot them?

    go here and delete the hots file I'll give you alink later to get a new one!


    get the hosts file from here.


    put it into :

    Win 98\ME = C:\WINDOWS

    have hijack this fix this one!

    O3 - Toolbar: (no name) - {53829F91-1B06-4DB9-B13E-812A986169F9} - (no file)

    let's run a few scans and clean up tools ee if they find anything?

    * Download the trial version of Ewido Security Suite here


    * Install ewido.
    * During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
    * Launch ewido
    * It will prompt you to update click the OK button and it will go to the main screen
    * On the left side of the main screen click update
    * Click on Start and let it update.
    * DO NOT run a scan yet. You will do that later in safe mode.

    *Download Cleanup from Here


    * A window will open and choose SAVE, then DESKTOP as the destination.
    * On your Desktop, click on Cleanup40.exe icon.
    * Then, click RUN and place a checkmark beside "I Agree"
    * Then click NEXT followed by START and OK.
    * A window will appear with many choices, keep all the defaults as set when the Slide Bar to the left is set to Standard Quality.
    * Click OK

    * Click here for info on how to boot to safe mode if you don't already know


    * Now copy these instructions to notepad and save them to your desktop. You
    will need them to refer to in safe mode.

    * Restart your computer into safe mode now. Perform the following steps in
    safe mode:

    * Run Ewido:

    * Click on scanner
    * Click Complete System Scan and the scan will begin.
    * During the scan it will prompt you to clean files, click OK
    * When the scan is finished, look at the bottom of the screen and click the Save report button.
    * Save the report to your desktop

    * Run Cleanup:

    * Click on the "Cleanup" button and let it run.
    * Once its done, close the program.

    reboot to normal mode and run a few online scans!

    Run an online antivirus check from


    choose extended database for the scan!

    Run ActiveScan online virus scan here


    When the scan is finished, anything that it cannot clean have it delete it.
    Make a note of the file location of anything that cannot be deleted so you
    can delete it yourself.
    - Save the results from the scan!

    post another hijack this log, the ewido and active scan logs
  5. Polly1016

    Polly1016 Thread Starter

    Nov 17, 2005
    Thanks, Khazars!

    The problems that I'm having are as follows:

    1. Norton keeps popping up telling me Rules have been created for Windows Messenger. I've had Windows Messenger disabled for at least a year and a half and have never had these popups until this week.
    2. I cannot shutdown my computer in the usual way. It just hangs there. I have to turn it off at the tower.
    3. My search function just freezes up and I have to reboot....although it will work in Safe Mode.

    Things have been great since November but I'm suddenly noticing that things don't work right. The search function has been a problem since I got rid of the Trojan Vundo but I really feel now that it's the least of my worries since I can always use it in Safe Mode.

    I'm sorry but I don't understand this part of your instructions.
    "go here and delete the hots file I'll give you alink later to get a new one!"

    I will follow all of the other instructions you've outlined.

    Thank you very much for you help. I'll report back later on today!:)
  6. khazars


    Feb 15, 2004
    well basucally you have a tree of folders within other folders and by going to

    C:\ which is your hard drive, you will see a + which you can click to open up the tree! From C:\ you can then go to the windows folder, click the windows folder and you will find the system32 folder and within there, there are many folders, which one is called drivers, and in drivers there is a folder called etc, and in here resides the hosts file!
  7. khazars


    Feb 15, 2004
  8. Polly1016

    Polly1016 Thread Starter

    Nov 17, 2005
    Thank you, Khazars! I'll get right on it!

    Also, I'll have to check but one of the scans you want me to run ... I believe it's Panda is older than the 14 days trial and in order to delete anything I have to purchase the full product. I ran it last night and included the results in my first post but it would not clean the infections unless I purchased it.
  9. khazars


    Feb 15, 2004
    also, have you installed any new hardware devices recently or software programmes?

    Does norton anti virus scan the A:\ drive before shutting down, that is the floppy drive, look to see if the floppy drive light comes on when you are shutting down as some anti virus scan the A:\ drive to make sure a floppy disc isn't in there and this certainly cause the computer to hang in Win98 and ME systems!?

    Maybe try uninstalling norton and then reinstlaling to see if yiu still get the errors?
  10. khazars


    Feb 15, 2004
    No, just run the scan and post the logs, we can clean it with the killbox!
  11. Polly1016

    Polly1016 Thread Starter

    Nov 17, 2005
    No, I haven't installed any software or hardware. Yes, Norton does scan the A: drive before shutting down.
    Also, I'm not getting too far with the directions you've given me!:eek: It's not your fault ... I just can't seem to think today!!(n)

    I went to C:> Windows> System 32> Drivers> Etc.> Hosts ... but when I try and open that file it's asking me what I want to open it with?????:(

    Also, maybe it's a coincidence but I did delete O3 - Toolbar: (no name) - {53829F91-1B06-4DB9-B13E-812A986169F9} - (no file) in HJT and for right now anyway ... my computer is shutting down normally. I just tried it! I'm really confused!!! :confused:
  12. Bush Lady

    Bush Lady

    Jul 25, 2004
    Have you ever tried to do a "Full System Recovery" If you are used 'windows XP', you will be able to do that. I've had to do it when nothing else seemed to be helping. Just a warning, when you do a "Full System Recovery", it cleans up the complete computer. You are going to loose everything that you have stored the Documents. (The things that you have downloaded)

    This is just something that you do as a last resort.
  13. khazars


    Feb 15, 2004
    No, you want to delete the hosts file, right click it and choose delete and then downlaod the new lne from the link I gave you.

    Well maybe that entry was the cause if so, then good we are sorted, just try a few more shutdowns to make sure? I did a google on that file and it says comcast security manager so maybe this corrupt software was interefering in the shutdowns!

    Go into Norton and see the scan options and turn off the option to scan the A:\ drive and see if that helps!
  14. Polly1016

    Polly1016 Thread Starter

    Nov 17, 2005
    Oh, delete the file. That makes sense! I'm sooo embarassed! :eek:
    Well, I have good news and bad news. First the good news! My computer is shutting down normally now. I tried it 6 or 7 times. I also disabled the Floppy Drive scan during shutdown in Norton.

    The bad news is ... I ran Ewido in Safe Mode. It took over an hour and did not prompt me to clean any files. When I clicked on "Save Report" my computer totally froze up and I had to reboot. The Ewido scan was pretty much a waste of time because I do not have the report. Do you suggest that I start at the beginning of your instructions and try everything again? I'm willing to do it if you still think it's necessary. Also, I am not getting the Norton Pop ups about Windows Messenger anymore. Everything seems good at the moment! :p

    Please advise.

    Bush Lady,
    Thank you for your input. Yes, I tried a system restore when all of this first started. Also, you asked about whether or not I have SP2 installed. Yes, I do and as far as HJT logs are concerned, you can see the SP2 at the very top of the logs if someone has it.

  15. Bush Lady

    Bush Lady

    Jul 25, 2004
    Back when I wanted to download the 'avast 4 Home Edition' I already had virus's in my computer that Norton was not picking up.

    I must have had a virus in the Outlook Express, because when I wanted to register, the virus in the Outlook Express would not let do it.

    What I ended up doing is going to a friend that had an old computer that wasn't being used on the internet, so it was virus free. He came over and with his box and we hook on the internet. He then was able to get the registration number for me. So I could then download the rest of the antivirus software. Which, by the way, is free for home use.

    If you don't have a friend you can go to. There is another way you can do this.

    I couldn't check my e-mail at all. So I went on to Yahoo and opened up an e-mail account, and changed my e-mail address to TGS to that address. So then I was at least able to get mail.

    To make a long story short, when you have set up the other e-mail address, which by the way is free. You now can get your registration number from Avast. :D
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