I've been trying to help a neighbor with her laptop. She couldn't get on line at all. I took it to a friend yesterday that owns a computer shop. He couldn't get anything to work either and told me to re-install windows xp home. I just tried to do that. When I was about 3/4 through it said it couldn't find the file migregdb.ex in I-386. It is a home version with sp2 on it. I tried putting in the disk sp2 and said to look in D drive. It would never find it. I tried to cancel the entire thing and it kept going. When Windows XP screen came on it has the hour glass and says please wait. This has been going on for 20 min or more. I don't know much about laptops. It's a Dell Inspiron 1100. What to do from here?? Does anyone know what that file is. I've searched google and microsoft. Please help!!