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Solved: HP Computer (Vista) Slow

Discussion in 'Hardware' started by csatennis, Jun 24, 2012.

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  1. csatennis

    csatennis Thread Starter

    Joined:
    Mar 3, 2007
    Messages:
    388
    I have been trying to figure out how to make my HP computer run faster. It is amazingly slow even though I have added extra memory.

    I am attaching a screenshot of the make up of the computer.

    bob
     

    Attached Files:

  2. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    There are several reasons why a computer will run slow, so it may take a bit of troubleshooting to determine what your reasons are.

    Do the following in the order listed.

    ----------------------------------------------------------

    Go To Control Panel - User Accounts.

    Turn off or disable the User Account Control(UAC) feature, then click Apply/OK.

    Restart the computer.

    ----------------------------------------------------------

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and allow its main window to load.

    Uncheck "Do not show this window when I start HiJackThis".

    Click "Do a system scan and save a log file".

    When the scan is finished in 30 - 60 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.

    ----------------------------------------------------------

    Start HiJackThis.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ----------------------------------------------------------
     
  3. csatennis

    csatennis Thread Starter

    Joined:
    Mar 3, 2007
    Messages:
    388
    Can't seem to use hijack....see attached screenshot
     
  4. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    I don't see a screenshot in post #3.

    Did you disable UAC like I advised you to before using HiJackThis?

    ----------------------------------------------------------
     
  5. csatennis

    csatennis Thread Starter

    Joined:
    Mar 3, 2007
    Messages:
    388
    I could not find that option
     
  6. csatennis

    csatennis Thread Starter

    Joined:
    Mar 3, 2007
    Messages:
    388
    let me try to attach the screensshot again
     

    Attached Files:

  7. csatennis

    csatennis Thread Starter

    Joined:
    Mar 3, 2007
    Messages:
    388
    here is a log

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 12:09:58 PM, on 6/24/2012
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.19272)
    Boot mode: Normal

    Running processes:
    C:\Users\Laurie\AppData\Roaming\Dropbox\bin\Dropbox.exe
    C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
    C:\Program Files (x86)\AVG Secure Search\vprot.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: (no name) - {19A0F032-27D7-4227-BBB5-51AA9E5904F5} - (no file)
    R3 - URLSearchHook: (no name) - - (no file)
    R3 - URLSearchHook: YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn1\yt.dll
    O1 - Hosts: ::1 localhost
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn1\yt.dll
    O2 - BHO: ALOT Toolbar Helper - {14CEEAFF-96DD-4101-AE37-D5ECDC23C3F6} - C:\Program Files (x86)\alot\bin\BHO\alotBHO.dll
    O2 - BHO: PriceGong - {1631550F-191D-4826-B069-D9439253D926} - C:\Program Files (x86)\PriceGong\2.1.0\PriceGongIE.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll
    O2 - BHO: FCTBPos00Pos - {399C60D2-38B1-4E25-B9E7-6498C1BC2DCD} - (no file)
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
    O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\11.1.0.7\AVG Secure Search_toolbar.dll
    O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
    O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn1\yt.dll
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files (x86)\alot\bin\alot.dll
    O3 - Toolbar: (no name) - {C53FE659-316A-4F56-A194-A5BE491BE866} - (no file)
    O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\11.1.0.7\AVG Secure Search_toolbar.dll
    O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
    O4 - HKLM\..\Run: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - Startup: Dropbox.lnk = C:\Users\Laurie\AppData\Roaming\Dropbox\bin\Dropbox.exe
    O8 - Extra context menu item: &Search - ?s=100000345&p=ZLxdm003YYUS&si=&a=mSSO7Z1Ia05.Chu9L_zZJw&n=2010041507
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
    O9 - Extra button: Go PlaySushi! - {EBD24BD3-E272-4FA3-A8BA-C5D709757CAB} - (no file)
    O17 - HKLM\System\CCS\Services\Tcpip\..\{AB258514-D142-4544-B8E6-B3F9BB07EFEE}: NameServer = 192.168.15.1
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\11.1.0\ViProtocol.dll
    O20 - AppInit_DLLs: C:\PROGRA~2\Google\GOOGLE~1\GOEC62~1.DLL
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
    O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
    O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\My HP Game Console\GameConsoleService.exe
    O23 - Service: Google Update Service (gupdate1caa5333da662b0) (gupdate1caa5333da662b0) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Norton Internet Security - Unknown owner - C:\Program Files (x86)\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Recovery Service for Windows - Unknown owner - C:\Program Files (x86)\SMINST\BLService.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
    O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: Audio Service (STacSV) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_9afbc1bd\STacSV64.exe (file missing)
    O23 - Service: TV Background Capture Service (TVBCS) (TVCapSvc) - Unknown owner - C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: vToolbarUpdater11.1.0 - Unknown owner - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\11.1.0\ToolbarUpdater.exe
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

    --
    End of file - 12314 bytes
     
  8. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    It appears to be infested with toolbars and malware/spyware.

    It appears that multiple antivirus programs are installed.

    It appears that some installing, updating, and replacing needs to be done.

    I'll be waiting to see the second log that I requested.

    -----------------------------------------------------------
     
  9. csatennis

    csatennis Thread Starter

    Joined:
    Mar 3, 2007
    Messages:
    388
    ok here is the other log:

    ĀµTorrent
    Acrobat.com
    Acrobat.com
    ActiveCheck component for HP Active Support Library
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 11 Plugin
    Adobe Reader 9.5.1
    AIM 7
    ALOT Toolbar
    Apple Application Support
    Apple Software Update
    Audacity 1.2.6
    Audacity 1.3.12 (Unicode)
    Bejeweled Deluxe 1.862
    Catalyst Control Center - Branding
    Compatibility Pack for the 2007 Office system
    Content Transfer
    Coupon Printer for Windows
    CyberLink DVD Suite
    CyberLink DVD Suite
    Download Updater (AOL LLC)
    Driver Whiz
    E.M. DVD Copy 2.72
    ESU for Microsoft Vista
    Google Chrome
    Google Desktop
    Google Update Helper
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP Active Support Library
    HP Common Access Service Library
    HP Customer Experience Enhancements
    HP Games
    HP Help and Support
    HP MediaSmart DVD
    HP MediaSmart DVD
    HP MediaSmart Music/Photo/Video
    HP MediaSmart Music/Photo/Video
    HP MediaSmart TV
    HP MediaSmart TV
    HP MediaSmart Webcam
    HP MediaSmart Webcam
    HP Quick Launch Buttons 6.40 M1
    HP Total Care Advisor
    HP Total Care Setup
    HP Update
    HP User Guides 0127
    HP Wireless Assistant
    HPAsset component for HP Active Support Library
    IDT Audio
    IrfanView (remove only)
    Java(TM) 6 Update 31
    Java(TM) 6 Update 7
    Juno Preloader
    LabelPrint
    LabelPrint
    LightScribe System Software 1.14.17.1
    Malwarebytes Anti-Malware version 1.61.0.1400
    Microsoft Live Search Toolbar
    Microsoft Office File Validation Add-In
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office XP Professional with FrontPage
    Microsoft Reader
    Microsoft Silverlight
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Works
    Mozilla Firefox 13.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    muvee Reveal
    Nvu 1.0PR
    Pdf995
    Pegasus Mail
    Power2Go
    Power2Go
    PowerDirector
    PowerDirector
    PriceGong 2.1.0
    QuickTime
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealPlayer
    Realtek 8169 8168 8101E 8102E Ethernet Driver
    Realtek USB 2.0 Card Reader
    RealUpgrade 1.0
    RealUpgrade 1.1
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Skype web features
    Skype™ 5.3
    Spelling Dictionaries Support For Adobe Reader 9
    Spybot - Search & Destroy
    TextPad 5
    TouchpadPal 1.1
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Visual C++ 8.0 Runtime Setup Package (x64)
    Visual Studio 2008 x64 Redistributables
    VLC media player 0.9.2
    WeatherBug
    Yahoo! Messenger
    Yahoo! Software Update
    Yahoo! Toolbar
     
  10. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Is AVG 2012 and Norton Internet Security both currently installed in that computer?

    HiJackThis doesn't display accurately and completely with the 64-bit version of Windows, so I'll need to ask you some questions that I normally wouldn't if you were using the 32-bit version.

    ---------------------------------------------------------
     
  11. csatennis

    csatennis Thread Starter

    Joined:
    Mar 3, 2007
    Messages:
    388
    To the best of my knowledge, Norton's is not installed, but AVG definitely is.
     
  12. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Go to Control Panel - Programs And Features, then uninstall

    ALOT Toolbar

    Apple Software Update

    Dogpile Toolbar

    Google Update Helper

    Java(TM) 6 Update 7

    PriceGong Toolbar

    Spybot - Search & Destroy

    Yahoo! Software Update

    Yahoo! Toolbar


    ---------------------------------------------------

    Download and save the free version of

    SUPERAntiSpyware 5.1.0.1002

    then close all open windows first, then install it.

    Make sure to update its definition files during the install process.

    Make sure to uncheck and decline to install any extras, such as toolbars and homepages, it may offer.

    After it's been installed and updated, restart the computer.

    DON'T run a scan with it yet.

    ---------------------------------------------------

    Start Malwarebytes Anti-Malware 1.61.0.1400(which you already have installed), then update its definition files.

    DON'T run a scan with it yet.

    ---------------------------------------------------

    Advise when all of the above has been done.

    ---------------------------------------------------
     
  13. csatennis

    csatennis Thread Starter

    Joined:
    Mar 3, 2007
    Messages:
    388
    We have superantispyware installed and use it every couple of days.
     
  14. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Download and save Norton Removal Tool

    Close all open windows first, then run the tool.

    Allow it to remove everything that's associated with Symantec, Norton, and LiveUpdate.

    Restart the computer to complete the removal process, if prompted to.

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  15. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Before you run a quick scan with Malwarebytes Anti-Malware and SUPERAntiSpyware, make sure to update their definition files first.

    After the quick scan is finished, make sure to select and remove everything they find.

    ----------------------------------------------------------
     
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