1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: HP laptop hangs when wireless is turned on

Discussion in 'Networking' started by SimonE1, Dec 13, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. SimonE1

    SimonE1 Thread Starter

    Joined:
    Sep 21, 2010
    Messages:
    95
    Hi there,

    I have here a HP Pavilion g6 running Windows 7 with quite a strange issue. Once the wireless is turned on common programs e.g. Microsoft Word, Internet Explorer etc. stop responding. I can't figure out what's causing it. Any help would be appreciated.

    What I've tried:
    • Scanning for viruses with Malwarebytes - None found
    • Reinstalling the wireless driver
    • Refreshing the network stack

    Thanks in advance,

    SE
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    try a tcp/ip reset - see below

    has it always done it from new ?
    how old is the pc

    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Vista/Windows 7

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Note: Type only the text in bold for the following commands.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
    and press enter

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
    and press enter

    Reboot the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Please note and post back - if you receive the message
    Access is Denied

    Post back the results here - we need to know these commands worked correctly
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
     
  3. SimonE1

    SimonE1 Thread Starter

    Joined:
    Sep 21, 2010
    Messages:
    95
    The commands all went through successfully. Sorry I didn't post the actual 'results'. Restarted the computer and tried Internet Explorer again and Microsoft Word, but the same thing happens. As soon as I start typing it stops responding. Any more ideas?
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    uninstall the adapter from device manager and then reboot the pc and let windows redetect and reinstall

    possibly a virus maybe - seems unlikely - but have a read here
    http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
    post the logs and we can move to the virus malware forum for review

    but its sounding like a hardware issue

    try safemode with networking - not sure it will all work in safemode- BUT if it works in safemode with networking then we know its a software type issue - so only going to prove anything if it all works - including the wireless connection


    safemode with networking
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works
    ------------------------------------------------------------------------
     
  5. SimonE1

    SimonE1 Thread Starter

    Joined:
    Sep 21, 2010
    Messages:
    95
    I have tried uninstalling the adapter from the device manager and let windows redetect and reinstall. It made no difference.
    I am sure it is not a virus but I will post the logs anyway.
    I will also try safe mode. Bear with me.
    Thanks for your help by the way.
     
  6. SimonE1

    SimonE1 Thread Starter

    Joined:
    Sep 21, 2010
    Messages:
    95
    Tell me once you've looked as I will then delete the posts
     
  7. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    only approved members can view and advise on logs - it may take upto 48hrs to get a reply as this forum is very busy
     
  8. SimonE1

    SimonE1 Thread Starter

    Joined:
    Sep 21, 2010
    Messages:
    95
    The issue does not appear to manifest itself whilst in Safe Mode with Networking
     
  9. SimonE1

    SimonE1 Thread Starter

    Joined:
    Sep 21, 2010
    Messages:
    95
    But you are a moderator. Does this not make you an approved member?
     
  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    thats interesting, i can continue here , until a guru appears and reviews the logs

    next i would do a clean install and then add back the startups until it starts again - the best way is to add half back and see if the problem returns - if so then remove half and see - that way you can eliminate the problem and see what program is causing the issue

    http://support.microsoft.com/kb/929135
     
  11. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    No - Only members who have been training in virus/malware removal are allowed to work on virus/malware issues
    they have a shield icon next to there name - gold shield being highest level
     
  12. SimonE1

    SimonE1 Thread Starter

    Joined:
    Sep 21, 2010
    Messages:
    95
    Wanted to avoid doing a clean install but that looks to be the only option at the moment. I will let you know how I get on.

    Thanks again
     
  13. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,408
    First Name:
    Wayne
    its NOT a clean install - sorry , my bad - its a clean boot - that removes all the startup processes and the programs
    and then you can fault find which process/program is causing the issue as we know its something in the startup list

    have a look at the link
     
  14. SimonE1

    SimonE1 Thread Starter

    Joined:
    Sep 21, 2010
    Messages:
    95
    Oh shi! good job I didn't start that already. Right I will try that
     
  15. SimonE1

    SimonE1 Thread Starter

    Joined:
    Sep 21, 2010
    Messages:
    95
    Right. Clean boot worked so time to start whittling down those start up items.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1031024

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice