Solved: HP laptop hangs when wireless is turned on

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SimonE1

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Sep 21, 2010
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95
Hi there,

I have here a HP Pavilion g6 running Windows 7 with quite a strange issue. Once the wireless is turned on common programs e.g. Microsoft Word, Internet Explorer etc. stop responding. I can't figure out what's causing it. Any help would be appreciated.

What I've tried:
  • Scanning for viruses with Malwarebytes - None found
  • Reinstalling the wireless driver
  • Refreshing the network stack

Thanks in advance,

SE
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
try a tcp/ip reset - see below

has it always done it from new ?
how old is the pc

------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Note: Type only the text in bold for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
and press enter

Reboot the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Please note and post back - if you receive the message
Access is Denied

Post back the results here - we need to know these commands worked correctly
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

------------------------------------------------------------------------
 

SimonE1

Thread Starter
Joined
Sep 21, 2010
Messages
95
The commands all went through successfully. Sorry I didn't post the actual 'results'. Restarted the computer and tried Internet Explorer again and Microsoft Word, but the same thing happens. As soon as I start typing it stops responding. Any more ideas?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
try a tcp/ip reset - see below

has it always done it from new ?
how old is the pc
uninstall the adapter from device manager and then reboot the pc and let windows redetect and reinstall

possibly a virus maybe - seems unlikely - but have a read here
http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
post the logs and we can move to the virus malware forum for review

but its sounding like a hardware issue

try safemode with networking - not sure it will all work in safemode- BUT if it works in safemode with networking then we know its a software type issue - so only going to prove anything if it all works - including the wireless connection


safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
------------------------------------------------------------------------
 

SimonE1

Thread Starter
Joined
Sep 21, 2010
Messages
95
I have tried uninstalling the adapter from the device manager and let windows redetect and reinstall. It made no difference.
I am sure it is not a virus but I will post the logs anyway.
I will also try safe mode. Bear with me.
Thanks for your help by the way.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
only approved members can view and advise on logs - it may take upto 48hrs to get a reply as this forum is very busy
 

SimonE1

Thread Starter
Joined
Sep 21, 2010
Messages
95
The issue does not appear to manifest itself whilst in Safe Mode with Networking
 

SimonE1

Thread Starter
Joined
Sep 21, 2010
Messages
95
only approved members can view and advise on logs - it may take upto 48hrs to get a reply as this forum is very busy
But you are a moderator. Does this not make you an approved member?
 

etaf

Wayne
Moderator
Joined
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Messages
65,487
thats interesting, i can continue here , until a guru appears and reviews the logs

next i would do a clean install and then add back the startups until it starts again - the best way is to add half back and see if the problem returns - if so then remove half and see - that way you can eliminate the problem and see what program is causing the issue

http://support.microsoft.com/kb/929135
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
But you are a moderator. Does this not make you an approved member?
No - Only members who have been training in virus/malware removal are allowed to work on virus/malware issues
they have a shield icon next to there name - gold shield being highest level
 

SimonE1

Thread Starter
Joined
Sep 21, 2010
Messages
95
Wanted to avoid doing a clean install but that looks to be the only option at the moment. I will let you know how I get on.

Thanks again
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
its NOT a clean install - sorry , my bad - its a clean boot - that removes all the startup processes and the programs
and then you can fault find which process/program is causing the issue as we know its something in the startup list

have a look at the link
 

SimonE1

Thread Starter
Joined
Sep 21, 2010
Messages
95
Right. Clean boot worked so time to start whittling down those start up items.
 
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