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Solved: HP Photosmart C4100 printer

Discussion in 'All Other Software' started by Cheryl, Nov 26, 2011.

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  1. Cheryl

    Cheryl Thread Starter

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    I am running Vista OS. I have an HP Photosmart C4100 printer/scanner/copier that recently is not allowing me to scan to my computer. The installation CD for this printer is only for up to Windows XP. I remember back that there is a way to update this so it will be compatible to Vista but can't remember how to do it. I guess I need to uninstall and reinstall this software so I can again scan to my hard drive. Any help would be much appreciated. Thank you.
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

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  3. flavallee

    flavallee Trusted Advisor

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    If the link that Cheeseball81 provided you with doesn't have the correct C4100 series model number, advise what the product number(P/N) and/or the model number(M/N) is on the HP sticker.

    What version of Windows Vista are you using, and is it the 32-bit or 64-bit version?

    In order to locate and obtain the correct driver software package for that printer, the exact model number and the exact Windows version are needed.

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  4. Cheryl

    Cheryl Thread Starter

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    Thank you all for your replies. I uninstalled it and then reinstalled it via HP's website. I am running Vista basic home and the printer was C4150.

    Appreciate your responses..... (y)
     
  5. flavallee

    flavallee Trusted Advisor

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    Glad you got it resolved. :) (y)

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