1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: HP printer driver won't install

Discussion in 'Hardware' started by myshells37, Dec 17, 2006.

Thread Status:
Not open for further replies.
Advertisement
  1. myshells37

    myshells37 Thread Starter

    Joined:
    Dec 17, 2006
    Messages:
    8
    I'm trying to reinstall my printer after I updated my aol security. When I try installing it says printer driver unknown. I've tried installing from disk and hp website. Printer driver unknown keeps coming up. I tried the restore point 3x's and computer will not restore back to a previous date. Hp support told me to reinstall windows xp, which I don't have a disk for. Is there a way to install this printer that was working for the last year without a problem?
    Hope someone can help me.
    It's a Hp psc 1315v printer and I'm running window's xp home.
    Why won't it install?
    thank you
    Michelle
     
  2. Frank4d

    Frank4d Trusted Advisor

    Joined:
    Sep 10, 2006
    Messages:
    9,126
    This sometimes works... Delete the printer if it is listed in your list of printers. Then go to C:\Windows\inf and delete any oemX.inf and oemX.pnf files (X is a number) that contain references to your printer model. Try re-installing the printer. If it is a USB printer, follow the printer manufacurers directions (install before vs. after connecting the printer).
     
  3. myshells37

    myshells37 Thread Starter

    Joined:
    Dec 17, 2006
    Messages:
    8
    thanks, but that didn't work either. Yes it's a USB printer, followed manf. directions. 3/4 way threw this time, it quit and said send an error report to microsoft.
     
  4. vicks

    vicks

    Joined:
    Jan 31, 2005
    Messages:
    5,124
    You could try downloading a new driver from www.driverguide.com It is free but you must register.
    Good Luck
    Vicks
     
  5. myshells37

    myshells37 Thread Starter

    Joined:
    Dec 17, 2006
    Messages:
    8
    Thanks Vicks. That didnt help either. Still getting printer driver unknown. I'm also not getting an icon in my printer/fax folder with psc 1315v?
     
  6. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    I suggest a call to HP tech support. My guess is something has corrupted the registry entries and the HP installer is getting confused, but that's just a guess.
     
  7. myshells37

    myshells37 Thread Starter

    Joined:
    Dec 17, 2006
    Messages:
    8
    Thanks John. I've been online chatting with the HP Tech.'s and their stumped too. They had me uninstall/reinstall from their links. They had me manually restart the driver and they had me create a compatable driver using hp deskjet 500. I still get the error msg printer driver unknown. Do you think a different brand of printer will give me the same issues? I actually went out and bought another HP printer yesterday and I got the same error message? I've spent 9 days now dealing with this and I'm almost bald. [yikes] Most women dont look good bald.
     
  8. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    Let your hair grow back in. :D

    Here's a "stab in the dark", we'll try removing all the unique device information from the USB parameters and let Windows rebuild it. First, uninstall all of the printer drivers for anything HP, then do this process, finally after the reboots, try the install again.

    First step, Start, Programs, Accessories, System Tools, System Restore. Create a restore point and name it something like "Before USB Fix". This is to bail you out if something goes wrong during the following process and makes things worse.

    Create a file with NOTEPAD containing the following lines and save it as FIX.REG
    -------------------------- Use text after this line --------------------------------
    REGEDIT4

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment]

    "DEVMGR_SHOW_NONPRESENT_DEVICES"="1"
    -------------------------- Use text before this line --------------------------------

    Double click on FIX.REG and say yes to the Merge Into Registry question.

    Unplug ALL USB devices.
    Open Device Manager.
    View, Show Hidden Devices.
    Uninstall all devices under USB Controllers.
    Uninstall any HP or unknown device under Printers.
    If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

    When this is done, reboot TWICE.

    NOTE: If you have a USB keyboard and/or mouse, you'll have to modify the instructions and leave enough parts for those to function.
     
  9. myshells37

    myshells37 Thread Starter

    Joined:
    Dec 17, 2006
    Messages:
    8
    That unfortunately didn't work. Still got an error Printer driver unknown. So I will start pulling my hair out again.
     
  10. myshells37

    myshells37 Thread Starter

    Joined:
    Dec 17, 2006
    Messages:
    8
    Tried a different brand because I keep hearing that HP and Compaq are having compatability issues but that's not the problem. I still got hardware cannot be installed, printer driver is unknown. Well, what's my next step... anyone?
     
  11. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    It sounds like the XP installaion is somehow corrupted. Perhaps a repair of XP is in order at this point.

    All you do is boot from the CD. When it asks if you want to repair and to press "R", don't. Continue with the installation just like you were installing for the first time.

    You will then get a license agreement and it will ask you to press F8 to agree. Right after that screen, you will see a list of Windows installations that setup found. It will ask if you want to repair it. Read the directions on that page!!!

    Then, you will actually press "R" this time and XP will re-install.

    When done, you will be back to your familiar desktop with everything looking just like it did before. But all your Windows Updates are gone and you will need to get those again.
     
  12. yesyesarekay

    yesyesarekay

    Joined:
    Dec 19, 2006
    Messages:
    1
    Install the Software first – Do Not Plug the USB cable when prompted continue the installation by selecting the option "connect the device later".
    After completing the S/W installation, Click Start -> Run -> type MSCONFIG.
    Click on the Services Tab.
    Put a check mark on “Hide All Microsoft Services”.
    Then Uncheck all the Services that are related to the the "AOL" in the same screen.
    Click Apply, and clock Close.
    Restart the computer as is instructs.
    Now connect the USB cable, should install fine from there.
    Go back to MSCONFIG and on the general tab select “Normal Start Up” to make all the services normal.
    Restart the computer, try to print. . .. it should get installed and print.

    If the software is already installed in the pc, unplug the Usb cable from pc, remove the printer icon from the Printers and Faxes, Uncheck the AOL services in the msconfig, restart the pc and plug back the USB Cable and continue with the Found New Hardware Wizard.

    This problem may be due to one of the AOL services' influence on the Plug and play service, resulting some negative impact on it.

    Ultimately this results improper USB enumeration and unsuccessful driver installation.


    Please let me know if any issue gets resolved using the above mentioned steps.

    Thanks and Regards,
    Sri Rãm Kishore.S.
    [email protected]
     
  13. chetan_tiwari

    chetan_tiwari

    Joined:
    Dec 19, 2006
    Messages:
    1
    guys a success full solution for this issue has a success rate of 90%

    cause of this issue is recent update of aol safety and security software

    go ahead unplug the usb cable

    now open add remove programs click remove on aol uninstaller
    it will show u alist of aol programs to uninstall select aol safety and security software
    and uninstall it ... after that . restart computer ... after computer restarts go ahead and connect usb cabel ur printer will be found and installed and u can printer later on u can install aol safety and sequrity using ur aol cd...:) good luck

    technical support specialist
    [email protected]
     
  14. Jim620

    Jim620

    Joined:
    Dec 21, 2006
    Messages:
    1
    I have a HP Photosmart 2610 and had the exact same problem at the exact same time. I am glad I was not the only one - wish I found this site earlier so we could have helped each other.

    I also fixed it by uninstalling AOL Safety and Security and reinstalling the printer driver from the web site. I will be looking for new antivirus software now.
     
  15. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,417
    First rule of help desk when something happens after you did something else, undo "the something else" you just did...it is most likely the cause. When it comes to Aol software, anything is possible. I once solved an issue where a scsi scanner would not install by uninstalling Aol software I noticed on pc the client wasn't even using and curiously enough it was an HP scanner back on Windows Me.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/527527