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Solved: HP Wireless printer copies but won't print

Discussion in 'Windows XP' started by SeekingSanity, Feb 8, 2011.

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  1. SeekingSanity

    SeekingSanity Thread Starter

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    Hi everyone,

    I'm trying to help a friend with one of those infamous printer problems. She has an HP C4385 all-in-one photosmart wireless printer and a Dell Inspiron with Win XP. Couple weeks ago she had a paper jam, removed the paper, cleared the error and since then, it won't print. It copies fine, just no printing. I have rebooted the system, deleted and added the printer and nothing happens. She doesn't have the original driver disk. Can anyone offer me any suggestions?
     
  2. etaf

    etaf Wayne Moderator

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    has the paper been completely removed - check and see there is not a tiny bit still in the machine somewhere
    when you say it copies fine - is this as a photocopier - scans and prints out the document OR just scan and copies to a file ?

    the original driver are available from HP site here
    http://h10025.www1.hp.com/ewfrf/wc/...en&cc=sg&dlc=en&sw_lang=&product=3651156#N213

    does the printer show as offline / online / ready ?
     
  3. SeekingSanity

    SeekingSanity Thread Starter

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    Hi etaf -
    There's no paper left in the machine at all - the jam has been completely removed. It's an all-in-one that scans, prints and makes copies just like a copy machine. It will make a hard copy of an original and the copy comes out as a printed reproduction ... it just won't print from the Internet. She is wanting to print her emails and can't.
     
  4. etaf

    etaf Wayne Moderator

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    log into the router can you see the printer in theDHCP list of connected devices
    do you know the Printer IP address assigned
    Can you ping that printer ?

    on the printer -can you do this and post back the results

    http://h10032.www1.hp.com/ctg/Manual/c01153703.pdf - Page 11
    I want to see the IP details , SSID etc and make sure they are assigned

    User manual
    http://h10025.www1.hp.com/ewfrf/wc/...dlc=en&cc=sg&os=228&product=3651156&sw_lang=&
     
  5. SeekingSanity

    SeekingSanity Thread Starter

    Joined:
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    Sorry it took a while to get back to you. She ended up calling HP and they helped her, so all is well now. Thanks for your efforts, I appreciate it!
     
  6. etaf

    etaf Wayne Moderator

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    your welcome (y) thanks for letting us know
     
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